Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Their SEO package i took on

OK, So i found them on google, as a small business i need help to increase my online sale. I met and spoke to Aaron seem like a nice man. I took them on now 8th month and not much financial gain, no great improvements on sales. Disappointing, online present have improved, so lets give it more time, lets see if the work they are doing will start giving us sales, i will love to give them a 5 star rating when this happens, will update this review when the sales start coming in . Gabriella Sandham

November 6, 2025
Unprompted review
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Reply from Luminaldigital

Hi Gabriella, thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed, especially as throughout your campaign you received monthly reports which clearly showed continuous improvements and strong progress in Google rankings. As a small business competing against long-established national companies, achieving multiple Page 1 results particularly while on our lowest package is an excellent outcome and something you previously expressed you were happy with.

You gave your 30 days’ notice, and we confirmed that your campaign would end on 20th November. On that date, we also sent you a final update confirming that the work had officially concluded. Your account was not deactivated early it was closed on the agreed end date once all contracted work was completed.

While SEO can significantly improve visibility and organic traffic, it cannot guarantee sales, as purchasing behaviour is influenced by many factors outside of search performance. Throughout your campaign, we responded to your questions, provided transparency, and shared reports each month showing steady improvements.

Rated 5 out of 5 stars

Website for outdoor buildings

I approached this company to build my website for out buildings, I found them online and they were amazing from start to finish, I would 100% recommend there services to anyone, massive thank you to the team, very happy with what you have done for me thank you very much for you excellent services

September 20, 2025
Unprompted review
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Reply from Luminaldigital

That's very kind, Scott! Thanks

Rated 5 out of 5 stars

I recently updated my website

I recently updated my website, and my experience with ElevateOM has been fantastic. Gianni has always been supportive and professional, helping me implement website changes. He is friendly and patient, making it easy to reach out whenever I need adjustments. I sincerely value his outstanding service and assistance, and I would recommend ElevateOM's services to anyone who needs support in developing a website.

November 18, 2025
Unprompted review
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Reply from Luminaldigital

Gianni is great! Thanks, Mathias!

Rated 5 out of 5 stars

First class the whole journey

Huge thanks to a very well organised, patient and customer focused design company. Not just their expertise, their people. Anuj and Jackie through the design stage were fantastic, as I said before very patient but quick with changes and updates.

After a bad experience with a cowboy outfit, these guys are top drawer. Having the site made by them has offered us discounts on SEO which, for our small company have made it within our reach.

I would happily recommend, no, definitely recommend to any company. Certainly if you are a small firm which cant take chances with your capital.

Stuart
Director
SOK Academy

November 19, 2025
Unprompted review
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Reply from Luminaldigital

Thanks, Stuart! We do try our best!

Rated 5 out of 5 stars

Great across the board

Great across the board, Anuj and Jackie were excellent, they allowed me to make changes and be apart of the creative process right the way through out.

They both really helped bring my vision and the website to life.

Elevate are great, I highly recommend using them to build your website.

November 14, 2025
Unprompted review
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Reply from Luminaldigital

Thank you so much, Ethan!

Rated 5 out of 5 stars

Quick and easy renewal

Mark David was polite, helpful and informative.

November 14, 2025
Unprompted review
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Reply from Luminaldigital

Thank you, Liz! Mark is brilliant!

Rated 5 out of 5 stars

A professional service

A professional service with clear pricing structure and great communication. Nothing is to much trouble, helpful, courteous and supportive. Special thanks to Jackie So abd Avinash for their continued support and including me fully in the creative process. I am so looking forward to seeing the end result and going live in December.

November 14, 2025
Unprompted review
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Reply from Luminaldigital

Thanks, Jayne!

Rated 5 out of 5 stars

Website Transfer

ElevateOM, a really great company, provides urgent service to us. When a website company closed down, we had a big problem, so ElevateOM quickly contacted us and helped us step by step process and finally we are live again. Thanks for their support

October 3, 2025
Unprompted review
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Reply from Luminaldigital

Thank you so much!

Rated 5 out of 5 stars

Fantastic service

Fantastic service! very professional and knowledgeable. I would like to say thank you to Jackie Project manager as well E Commerce Web designer Avinash for very well looking after me, I'm person with out Media and internet expirence in sense of me getting out there and sell things, i been scammed once by Company from London they took my money and never got web done, so after me explained that im a bit worry about all, but i felt confidence from Company stright a way, Please dont waster time and go with thouse guys really they now what they are doing long time in bizness as well so mach expirence they have... Thank you ElevateOM.

October 1, 2025
Unprompted review
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Reply from Luminaldigital

Thank you, Tomasz! We're so happy to see this!

Rated 5 out of 5 stars

I’ve got to give them 5 stars they were…

I’ve got to give them 5 stars they were amazing with patience, choices, support and the final product.
They deliver exactly as promised and they will correct thousands of times till you are satisfied they will always have my support

November 3, 2025
Unprompted review
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Reply from Luminaldigital

Thanks, Sandra!

Rated 5 out of 5 stars

Excellent Content Writing Service!

I was extremely impressed by the content writing for my website by Lawrence. With very little support from me, he completely encapsulated the very essence of my holiday cottages and conveyed exactly the right messages I wanted to promote through my website. His writing style and turn of phrase was extremely professional and creative. Top marks!

November 3, 2025
Unprompted review
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Reply from Luminaldigital

Thanks, Lynn! We are so happy to read this!

Rated 2 out of 5 stars

Really bad

Really bad.

Once the smarmy salesman collected the 50% deposit, it went immediately downhill. The staff are outsourced (cheaply inevitably) from other countries, and the additional sales' attempts start virtually immediately for content etc. The design was basic, and I could have done it myself. No-one ever knew what I had agreed. They then wanted the rest of the money before it was even completed (and 'went to coding', whatever that means - coding starts from the beginning), and then the harassing calls began. Please, please, do not waste your money here. I will now need to take legal advice to reclaim the £777 deposit.

November 1, 2025
Unprompted review
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Reply from Luminaldigital

This is a shame to see. Whilst we cannot agree with Andrew, we have reached out to him to resolve this amicably.

Rated 5 out of 5 stars

Allan Lawrence is a great person to…

Allan Lawrence is a great person to work with. His Knowledge and understanding is world class in the eCommerce space. Highly recommended.

October 1, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Peter!

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