LWC Services Reviews 17

TrustScore 4.5 out of 5

4.6

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Company details

Written by the company

The Luxury Watch Services Company is proud to offer world class watch servicing, solidifying our reputation as a leader in luxury timepiece care. Our team includes highly skilled watchmakers, who have trained with prestigious Swiss brands such as Rolex, Omega, and Patek Philippe. Our State of the Art workshop allows us to meet our strict excellence criteria, ensuring that every aspect of the servicing process is carried out with precision and expertise.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Rolex GTM Master

Rolex GTM master serviced at LWC what a brilliant experience from start to finish always kept me updated with the process 100% without a doubt would use again! If you looking for a honest dealer to get your treasured timepiece serviced look no further. Get booked in!!

March 25, 2026
Unprompted review
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Reply from LWC Services

Hi David,

Thank you for the outstanding review!

So pleased you enjoyed your experience with us and it was a pleasure to work on your stunning watch!

Enjoy it and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

1980s Datejust Restoration

First class service from beginning to end. Full overhaul of an inherited 1980s Datejust. This watch has now been restored to its former glory and we couldn't be happier. Don't have any hesitation in using LWC for service repairs. Outstanding. 👍 ⭐⭐⭐⭐⭐

March 19, 2026
Unprompted review
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Reply from LWC Services

Thank you for the outstanding review Matt,

So pleased you enjoyed your experience with us and it was a pleasure to work on your watch!

So glad we could restore the watch to how it once was.

Thank you for entrusting us with your watch, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Great fix to my watch bracelet

Great fix to my watch bracelet. Highly recommend this company. Tim

February 13, 2026
Unprompted review
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Reply from LWC Services

Hi Tim,

Thank you for the 5-Star review.

So pleased you enjoyed your experience with us and thank you for being a pleasure to deal with throughout.

Many thanks, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Fabulous!

Fabulous!! sent my Rolex Sub in for service & polish.. needed a small part on inspection, price was excellent... quick turn around considering the works needed, watch returned and looks like just come out of AD showcase.
Charlie & the team have this market sown up & I look forward to many years of business together, thank you again

February 10, 2026
Unprompted review
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Reply from LWC Services

Hi Richard,

Thank you for your 5 -Star review!

So pleased you enjoyed your experience with us, and thank you for being such a pleasure to deal with throughout.

Thrilled to hear you are happy with the condition of the watch, the team have done a fantastic job haven't they!

Thank you for the business, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Tudor rolex

I took my husbands Tudor Rolex to be repaired, serviced and polished so that we could pass it on to our son . From start to finish the whole experience was professional , they kept me updated at every step , and the finish was beyond belief, it’s like a new watch and there was a few tears shed when my son opened it !
We also got to watch a YouTube video of the watch being repaired.
I would definitely recommend Charlie and the team 👍

December 1, 2025
Unprompted review
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Reply from LWC Services

Thank you for the incredible review!

It was a pleasure to work on your watch and thrilled we could showcase it in a youtube video!

It came out fantastic and was certainly given a new lease of life, glad to hear you were thrilled with the outcome.

Thank you for entrusting us with your watch, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Polish review

I sent my 2 tone watch off for a polish. Very pleased with the service. Easy communication and updated throughout. Thank you

March 3, 2026
Unprompted review
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Reply from LWC Services

Thank you for the 5-Star review John,

So pleased to hear you enjoyed your experience with us and are happy with the outcome of your watch.

Many thanks, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

I had three Rolex watches polished and…

I had three Rolex watches polished and the finish and service was excellent. Josh looked after everything and was first class

February 6, 2026
Unprompted review
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Reply from LWC Services

Thank you for the amazing review Mark!

Thrilled to hear your great feedback, you were an absolute pleasure to deal with throughout and pleased we got your watches to looking brand new again!

Thank you for the business, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Had my Rolex deep sea serviced and a…

Had my Rolex deep sea serviced and a light polish, came out exactly how I wanted. Great set of guys, great service and great price. Thanks all

January 5, 2026
Unprompted review
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Reply from LWC Services

Thank you for the 5-Star review Jamie!

Very pleased to hear the watch came out exactly as you imagined, it was a pleasure for the team to worn on!

Thank you for choosing us for your service, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Professional honest friendly team

Professional honest friendly team. I’ve bought, sold and had a Rolex repaired.

First class service, it’s the only place I’d buy a watch.

January 3, 2026
Unprompted review
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Reply from LWC Services

Thank you for the 5 Star review Jody,

It is always a pleasure having you in the Boutique, whether you are buying a watch or getting one serviced!

Many thanks, and we look forward to hearing from you in the future.

The LWC Team

Rated 5 out of 5 stars

Having followed Charlie’s regular posts…

Having followed Charlie’s regular posts on YouTube for sometime and being very impressed with his premises and high standards a friend and I sent 7 Rolex watches to be serviced. From the first telephone call with Josh to viewing 3 of our watches being serviced by Dan everything has been exemplary. The standard of finish is like new and the whole process seamless. My son has now sent 3 further Rolexes for service. I wholeheartedly recommend LWC. Outstanding service.

January 20, 2026
Unprompted review
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Reply from LWC Services

Thank you for the outstanding review Nigel,

Really appreciated you choosing us to work on you and your friends watches, it was a pleasure to have them in as there were some really incredible timepieces!

So glad to hear you are all happy with the watches, and we will do the same with your Son's!

Thanks again, and we look forward to hearing from you in the future.

The LWC Team

Rated 5 out of 5 stars

Fantastic Polish on my OP 41

Made an enquiry about getting my OP 41 polished as wear it daily and had some quite heavy scratches on the bezel and clasp. LWC were honest with me and said that some of the deeper scratches might not come out. I then received the watch and it was like brand new and couldn’t believe how excellent the polish was. The whole process was very easy and LWC arranged for collection and watch dropped bac off for a very fair price. Thank you to the service team and Josh for completing the works for me. Excellent Job

February 4, 2026
Unprompted review
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Reply from LWC Services

Thank you for the outstanding review Steven!

Thrilled to hear you are happy with the watch, it turned out looking incredible!

Thank you for being a pleasure to deal with throughout, and for trusting us to carry out the work on your watch.

The LWC Team

Rated 5 out of 5 stars

The service centre is fantastic!

I have been looking for many years to find a company that I trusted enough to service my late father’s Rolex watch. After watching the YouTube videos for many months, I decided to go ahead and send my watch into LWC. I was not disappointed with my decision. The care they have taken is obvious, the watch was in desperate need of some restoration especially on the bracelet. It’s now like new. The communication was fantastic and the genuine enthusiasm for their customers and business definitely comes through.

January 29, 2026
Unprompted review
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Reply from LWC Services

Thank you for the incredible review Andrew,

Really appreciate you enjoying the channel, and thank you for trusting us with your late fathers watch - it was an absolute pleasure to work on!

Thank you for choosing us, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Outstanding service

Prompt and clear response to my request for a repair quotation for my wristwatch. Seamless organisation of courier collection. LWC acknowledged receipt, kept me informed of progress, and returned it by courier as promised. Turnaround within 21 days as promised. Watch runs beautifully. Overall, excellent service from people I believe one can trust - a rarity these days.

January 27, 2026
Unprompted review
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Reply from LWC Services

Thank you for the 5-Star review Paul,

We are thrilled to hear you enjoyed your experience with us and want to thank you for choosing us to repair your watch!

Thank you for the business!

The LWC Team

Rated 5 out of 5 stars

Excellent experience with LWC services

Excellent experience with LWC services. Sent watch (Rolex Hulk) for validation, service and polish. They did an express service for me as I needed a quick turn around, had watch back within a week. Excellent communication through out. Polish was done very sympatheticly, and I am thrilled with the results, watch is 10 yrs old and looks like new.

February 11, 2026
Unprompted review
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Reply from LWC Services

Thank you for the incredible review Ian!

So pleased to hear you enjoyed your experience with us, and that you are happy with the results of your Hulk - the watch turned out fantastic!

Enjoy it, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Excellent Service & Turnaround

Josh was excellent at coordinating everything for me for the service of my Rolex GMT Master 2. Quick turnaround and everything working perfectly. Highly recommend!

February 6, 2026
Unprompted review
LWC Services logo

Reply from LWC Services

Thank you for the 5-Star review Sam,

Really appreciate you choosing us to carry out the work on your GMT Master II - and happy to hear you are pleased with the work carried out!

Many thanks, and we look forward to hearing from you again.

The LWC Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication and I was so pleased with work. Would have no issues recommending these guys for watches or repairs.

June 6, 2025
LWC Services logo

Reply from LWC Services

Thank you for the outstanding review Andy,

Thrilled to hear you enjoyed your experience with us. Thank you for being such a pleasure to deal with, and we look forward to dealing with you again.

The LWC Services Team

Rated 5 out of 5 stars

Excellent service

Excellent service
DLC Rolex for service
Came back without any damage to the DLC , 2 year warranty included
Great stuff

May 29, 2025
LWC Services logo

Reply from LWC Services

Thank you for the 5-Star review Dean!

It was a pleasure to work on your unique watch, so glad you enjoyed your experience with us and we look forward to hearing from you again.

The LWC Services Team

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