While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Operating since 1826, Lyon & Turnbull is one of the longest-established fine art and antiques auction houses in the United Kingdom with locations throughout Scotland and London. In the 21st century, we combine dedicated personal advice and attention with innovative, thoughtful marketing and a deep understanding of the art market to offer an unparalleled auctioneer service. With over 45 auctions per year including specialist categories including Scottish Paintings, Modern British Art, Asian Works of Art, Jewellery, Silver, Antiques, Rare Books, Furniture and Modern & Contemporary Art and Design.
33 Broughton Place, EH1 3RR, Edinburgh, United Kingdom
3.6
4 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and professional auctioneers. Polly Baker, Sale Coordinator, was particularly helpful with a recent purchase.
Reply from Lyon & Turnbull
Good afternoon Simon,
Thank you very much for taking the time to leave us a review. Polly, and the wider team at Lyon & Turnbull, were delighted to hear your feedback.
We very much look forward to welcoming you again soon.
Kind regards, Mairi (on behalf of Lyon & Turnbull).
Brought Asian porcelain in, specialist Grace Tu accepted them for auction six months later. A full month after the auction date: still no news, no communication, I sent no less than 3 reminders and was only replied to after a formal complaint. They had changed their internal rules in the meantime so had removed my items from the auction! Without letting me know. Disgraceful service: a waste of my time.
I have experience only as buyer in the auctions, but all round very positive.
My only question is around using Stripe for payments. Not ideal, best to make a payment direct through ones bank
Poor online experience and poor front desk staff attitude in Edinburgh. They charged a large buyers and sellers "Premium" commission yet their web site video on how to buy on line was not working and during post sale phone call we were not informed we should not collect our expensive purchaces without making an appointment.Just a money machine attitude.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
