MadeComfy Reviews 1,376

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their convenience to beaches, public transport, shops, and restaurants. Many people also praise the facilities, describing them as clean, well-equipped, spacious, and comfortable, with some appreciating the modern decor and amenities like pools or well-stocked kitchens. The quality of the accommodations is consistently rated highly, with many finding them tidy and well-maintained. However, some people were dissatisfied with the service and staff. Issues included receiving incorrect access codes, properties not being adequately cleaned upon arrival, and a lack of essential supplies like tea and coffee. A few customers also reported problems with property maintenance, such as broken air conditioning, non-functional lights, or neglected outdoor areas, and felt that these issues were not promptly or effectively addressed by the staff.

What people talk about most

Location

Reviewers mention positive feedback about location. Customers frequently highlight the excellent and central... See more

Facilities

People report positive experiences with facilities, often describing them as clean, comfortable, and... See more

Quality

Consumers generally express satisfaction with the quality of accommodation. Many reviewers praise the... See more

Service

Customers had ambiguous experiences with service. Some reviewers praised the excellent communication, prompt... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, describing them as accommodating,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great. Location, clean; big enough space for a family. Only one thing would like to tell you guys this property provide very basic amenities which is 2 peace of instant dish washer so... See more

Company replied

Rated 4 out of 5 stars

The apartment was lovely and a convenient location. Light, bright and clean. The character detail was attractive too. My issue may seem a little nitpicky, but I was disappointed that adequate tea/coff... See more

Company replied

Rated 4 out of 5 stars

Our family of 4 got an uncomfortable stay under MadeComfy team's support. Their communication is great, very clear and informative so we found it very easy to check-in and check-out. The house it... See more

Company replied

Rated 4 out of 5 stars

We loved this place and will stay again. The location is perfect. Directly on the beach, but also a convenient short walk to shops if you don't feel like driving. The house is nicely decorated and I l... See more

Company replied


Company details

  1. Real Estate Agency
  2. Travel Agency
  3. Vacation Rental

About MadeComfy

Written by the company

We transform properties into extraordinary experiences.

MadeComfy is an end-to-end short-term property management company providing hotel-level cleaning and 24/7 guest support.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really well presented modern house…

Really well presented modern house (with all furniture and appliances being brand new). Very convenient location and very well priced for what you get in comparison with others in the area. Also fully fenced and pet friendly which was a big help. Fast unlimited internet also made things easy. The management/hosts were also very helpful/responsive. Highly recommend this place and would definitely stay here again!

January 12, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you so much for sharing your valuable feedback. We’re delighted to hear that you enjoyed all the amenities. It’s great to know the pet-friendly space, secure fencing, and fast unlimited internet made your stay even more comfortable. We truly appreciate your kind words about our management and hosts, they’ll be happy to know their efforts made a positive difference. Thank you for the recommendation, and we’d be delighted to welcome you back again in the future! ~Arsh

Rated 5 out of 5 stars

Great apartment and facilities

Great apartment and facilities - everything you need for a few nights away.
Well appointed, clean and presentable. Very comfortable and great position (very short walk) if needing to access Austin or Warringal Private hospitals in Heidelberg.

January 9, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi David, thank you for the wonderful feedback! We’re delighted to hear that you enjoyed the apartment, facilities, and convenient location. It’s great to know you found the space clean, comfortable, and well-equipped for your stay. We look forward to hosting you again soon! 😊 ~RN

Rated 5 out of 5 stars

The staff were so

The staff were so. Pleasant and helpful. Fantastic lay out surrounding the two pools. Amenities were spotless. We will definitely holiday there again.

January 6, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Trudy, thank you for sharing such wonderful feedback! We’re delighted to hear that you found the staff pleasant and helpful, enjoyed the beautiful layout around the pools, and appreciated the spotless amenities. We truly look forward to welcoming you back for another memorable holiday soon. 😊 ~RN

Rated 5 out of 5 stars

Fantastic Redfern Apartment and Host

The host was fantastic. Easy instructions and a great apartment. Pictures do not do it justice with the apartment having way more room than expected. Location was fantastic. Grocery shop below, train station next door, medical, dentist, police, Asian grocery store, loads of cafes and restaurants and just so much more. Would highly recommend this site and the host.

December 3, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, Thank you for such a wonderful review! We’re thrilled to hear that you had a fantastic experience and that the apartment exceeded your expectations. It’s great to know the easy instructions, spacious layout, and unbeatable location made your stay even better. Your recommendation truly means a lot, and we’d be delighted to host you again in the future! 😊. ~ Team Madecomfy

Rated 5 out of 5 stars

Such a nice clean space that’s in a…

Such a nice clean space that’s in a great location highly recommend.

January 3, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for your kind words! We’re delighted to hear that you enjoyed the clean space and convenient location. Your recommendation truly means a lot to us. We look forward to welcoming you again on your next visit. 😊~dc

Rated 5 out of 5 stars

Really loved our accommodation ❤️…

Really loved our accommodation ❤️ everything as described and comfortable for my whole family. Loved the interiors and that a cot and high chair was supplied. Very easy check-in, we loved the effortless automation. We hope to stay at the accomodation again.

January 4, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, Thank you so much for sharing this lovely feedback ❤️
We’re thrilled to hear that you and your family enjoyed the accommodation and found everything comfortable and as described. It’s wonderful to know the interiors, family-friendly amenities like the cot and high chair, and the smooth, automated check-in made your stay even better. We’d be delighted to welcome you back again in the future!~Team Madecomfy.

Rated 3 out of 5 stars

Would recommend

The Airbnb is about an hour's walk to the opera. Unfortunately the apartment wasn't very clean, we still had used underwear and a used towel from the previous tenant in the closet. Even the carpet in one room and the kitchen utensils were also not clean. The bathrooms were very modern and clean. The communication and entering the Airbnb was very easy and helpful.

December 31, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Celine, thank you for taking the time to share your detailed feedback. While we’re pleased to hear that you appreciated the modern, clean bathrooms and the smooth communication and check-in process, we sincerely regret the cleanliness concerns you experienced, as this falls well below the standards we strive to uphold.
Upon review, we noted that no concerns were reported during your stay, which would have allowed our team the opportunity to address the matter immediately and restore your experience. We truly value your feedback and hope to have the opportunity to welcome you again and deliver the level of comfort and care you deserve.~UC

Rated 5 out of 5 stars

Great room and service along the way

Great room and service along the way, would definitely stay again.

January 1, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for your kind feedback! We’re delighted to hear that you enjoyed the room and the service. It’s great to know you’d choose to stay with us again—we look forward to welcoming you back soon! 😊~Dia

Rated 5 out of 5 stars

We had a great stay with my family

We had a great stay with our family. The house was beautiful and only a 10 minute drive to Mooloolaba Beach, which made it incredibly relaxing for us. The area is quiet, and the house was clean and spacious, allowing the family to spread out comfortably. The host's communication was fantastic and they were always available if needed. We would definitely book here again for a holiday.

December 28, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Elizabeth, thank you for sharing such a lovely review. We’re delighted to know your family enjoyed a relaxing stay and appreciated the comfort, space, and peaceful surroundings of the home. It’s wonderful to hear the location and our communication added to your experience. We truly appreciate your kind words and would be honored to welcome you back for another memorable holiday in the future. ✨~UC

Rated 5 out of 5 stars

The perfect place to stay with a large…

The perfect place to stay with a large family group, central location and clean. The pool is also great. Would highly recommend, we often travel to Cairns and would love to stay again.

December 28, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Keziah, thank you for your wonderful feedback. We’re delighted to hear that the space, central location, and cleanliness made it an ideal stay for your family, and that the pool was a highlight. Your recommendation truly means a lot to us, and we would be absolutely pleased to welcome you back on your next visit to Cairns for another exceptional stay. ~UC

Rated 5 out of 5 stars

Fantastic stay.

Fantastic stay.
The room was lovely and had everything you could possibly need. All modern facilities, clean/tidy etc.
Would absolutely stay here again!

December 2, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, Thank you for your wonderful feedback! We’re delighted to hear that you loved the room and found it clean, tidy, and well-equipped with modern facilities. It’s great to know you had such a pleasant stay, and we’d be more than happy to welcome you again in the future. 😊~Dia

Rated 5 out of 5 stars

Great location to beach and heart of…

Great location to beach and heart of Surfers Paradise.
Easy parking and lots of visitor parking for day guests.
Highly recommend however can be wait times for lifts.

December 22, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Melissa, thank you for sharing your thoughtful feedback. We’re delighted to hear you enjoyed the prime location and the convenience of parking for both you and your guests. We appreciate your note regarding lift wait times and will certainly keep this in mind as we continue to enhance the guest experience. We look forward to welcoming you back for another exceptional stay in Surfers Paradise. ✨~UC

Rated 5 out of 5 stars

Awesome place!

Awesome place. Great views from the balcony and away from the crowded front beach but close enough to everything.

January 3, 2026
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Jonathan, thank you for your wonderful feedback. We’re delighted you enjoyed the beautiful balcony views and the peaceful setting, while still being close to everything. We look forward to welcoming you back for another relaxing stay. ✨~UC

Rated 5 out of 5 stars

Wonderful place to stay

This was our second time staying at the Mannor Cottage and we absolutely loved it. It’s perfect for our little family and it’s a bonus you can bring your dog too. It has a wonderfully spacious backyard and a house with everything you could need during your stay. Everything was neat and tidy. The pool room was an extra bonus for some entertainment and the nights were perfect for the fire pit which we love. Next time we’re in Tenterfield , we will definitely come back and stay.

December 30, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Charlie, thank you for sharing such a wonderful review. We’re delighted to hear that Mannor Cottage continues to be a perfect retreat for your family—including your furry companion. It’s lovely to know you enjoyed the space, comfort, and special touches like the pool room and fire pit. We truly look forward to welcoming you back on your next visit to Tenterfield. ✨ ~UC

Rated 5 out of 5 stars

Great place to stay handy to everything

Great place to stay handy to everything

December 22, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for your kind feedback! We’re glad to hear you found the location convenient and enjoyed your stay. We look forward to welcoming you again soon. ~dc

Rated 4 out of 5 stars

Refreshing, homely, beach get away

We loved this place and will stay again. The location is perfect. Directly on the beach, but also a convenient short walk to shops if you don't feel like driving. The house is nicely decorated and I loved the homely, beachy feel. I normally love camping, and while this place isn't the same as staying at a fancy hotel, it's still far above camping and was a nice compromise for the family. I do recommend bringing extra kitchen/cleaning supplies if you plan to spend a far bit of time at the house like we did (although shops are conveniently close anyway). And there were books and games provided as well.

December 17, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Rachael, we sincerely appreciate your kind rating and are pleased to hear that your experience with us was a positive one.
It would be our pleasure to welcome you back and curate another exceptional stay, complemented by preferred rates and exclusive benefits reserved especially for our guests.~UC

Rated 5 out of 5 stars

Great service

Great service

December 24, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for taking the time to share your feedback. We truly value your trust in us and remain committed to providing you with a seamless experience. We look forward to welcoming you again on your future stays. ~SP

Rated 5 out of 5 stars

Relaxing and stress free

Our stay at Marcoola was amazing. Our unit was very clean and comfortable with ample kitchen utensils to cook for our family of 6. View to the beach and behind to the mountains across the airport were both superb, very short walk to patrolled beach. Short drive to Coles, leisurely walk to great coffee shops at Mudjimba. Overall a very relaxing and comfortable stay and would definitely come again!

December 21, 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for taking the time to share your feedback. We truly value your trust in us and remain committed to providing you with a seamless experience. We look forward to welcoming you again on your future stays. ~SP

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look