Everything was respected by Maxima, the only thing is that we are waiting a long time for the delivery... Customs clearance process, courier service... We have been waiting for about a month.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already after a year and the entrance (where the door... See more
Company replied
we bought a meat grinder for 500euro and it stopped working in 2 weeks. **UPDATE** Well, i wouldn't have believed you if you told me that Maxima takes these reviews so seriously, but they do! I wa... See more
Company replied
The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a very good price but the goods are not palletized (e... See more
Company replied
Company details
Written by the company
With more than 50 years of experience, Maxima is a trusted name in the professional kitchen & hospitality sector. We provide durable, safe, and innovative kitchen equipment that can easily handle intensive daily use. Our products meet the strictest European quality and safety standards and are fairly priced. This way, we combine quality with affordability. What makes Maxima different is our dedication to customer satisfaction; we make people smile! Our in-house sales and support team is ready in 14 languages to provide fast and expert advice and service. We also have our own technical department and warehouse, so customers can always rely on quick solutions and reliable spare parts. Our core values, teamwork, professionalism, commitment, resourcefulness, and energy, form the foundation of everything we do. They guarantee not only high-quality products, but also a smooth purchasing experience and long-term partnerships. Today, customers in more than 80 countries trust Maxima. With a wide product range, excellent service, and continuous innovation, we make sure our partners and their customers can always count on us.
Contact info
Nijverheidsweg 23A, 3641RP, Mijdrecht, Netherlands
- 0297 253 969
- info@maxima.com
- maxima.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Maxima
Dear Mr or Mrs Hrouda,
Thank you very much for your nice review and feedback!
We are glad that you received your order quickly and safely. If we can advise you in the future, we would like to hear from you.
We wish you a lot of fun with the purchase!
Team
Maxima
Effective services done well
January 12, 2023
Simple to place order
Simple to place order, the correspondence an update of order great!, fast delivery. Exactly what is needed in a fast retail environment.
January 10, 2023
Zeer vlugge levering en machine is hie…
Zeer vlugge levering en machine is hie dat hij omschreven is.jrachtig en stil. Prima!!
January 3, 2023
Ordered online
Ordered online, all information needed about the product was on the site.
Got the product that was on the picture.
Fast and free delivery.
The product seems to be good quality, will see with the time!
December 21, 2022
Very well made products and great customer service
Ok so i was looking into buying some Takeaway equipment online. After doing some research, i found that Maxima has good reviews as compared to others so i bought a Blender XL, Dough roller, Kebab Knife and a Double 4L Deep Fryer. The overall quality of equipment was good and looked like that it was professionally designed. The reason i am giving them 5 Star review is their customer and after sale service.
The Blade of the Jug had some issue and it stopped working so i contacted the customer service and explained the problem in great detail. The customer service representative asked couple of technical questions and after providing all the details, he sent me a replacement part. I am very happy with their fast delivery and would recommend to others.
The Blender is very powerful with 28000rpm and can easily surpass some of the top brands which are insanely high priced.
January 4, 2023
Unprompted review
Always a plesure to do business with the Maxima personel.
Immedate response to any q's about the products. The page Greek translation of your site Maxima.com is 90% accurate so the guidelines work fine. In the future must also appear the pages for your spare parts as it was possible at the Maxima.nl site.
January 1, 2023
Language
Translation to Bulgarian is not working correctly, also is giving you ?!?!?!?!?!?!?!?! when you receive emails in the Cyrillic alphabet. In order to see the transport cost, I need to add in the basket and go to the next step, this consumes 50% more time in order to calculate price offers. I see many products which you can buy with 20€ transport and have 2-3 pcs now you can't anymore, transport get to be more expensive (and the price of the fuel is going down all the world.
The old website was much better in my opinion. I honestly don't know if I will manage with the new conditions.
January 1, 2023
Reply from Maxima
Good morning Mr. Panayotov,
Thank you for posting your review.
We will contact you in a personal message.
I trust to have informed you sufficiently and wish you a nice day.
Sincerely,
Team Maxima
Horrible customer service and quality…
Horrible customer service and quality of products.
I bought a blender that died on me the first time I ever used it, sent it back for repair, and Got the exact same blender back and was told nothing was wrong with it.
After 2 weeks it died again on me, I contacted the technical support again, they told me to send it back for examination, the shipping on that cost me 60 euro. Then I got a e-mail saying it will cost me 177 euro to get it fixed, and if I want to confirm the New invoice of 177 euro. They didnt inform that they are Selling the same blender on the website for 116 euro.
I initially wanted a blender that works, but now I just want my money back, And that they wont even give me.
Horrible experience with Maxima Kitchen Equipment. Stay away!
December 12, 2022
Unprompted review
Reply from Maxima
Dear Ignacio Andres Orelana,
We are very sorry that your purchase did not turn out as you expected. There were several problems, and our technical department has tried to help you in the best way, as far as I can see in our system.
Please check your e-mail with the proposal sent by them. If you have not received that message, we would of course be happy to hear from you.
We hope you have a nice day.
Kind regards,
Team Maxima
Unreliable, dangerous and to be avoided
"Professional" Kitchen Equipment that breaks after a year of normal usage. Avoid unless you want problems down the road. Customer service just tells us to order parts from them and do the repairs ourselves. We had the glass panel from a Maxima convection oven shatter burning an employee during regular operation along with various parts going faulty such as the oven timer which means it will now not function or turn on normally.
November 10, 2022
Reply from Maxima
Good morning Camille,
Thank you for your message and posted review.
I see that you have already been in touch with our Technical Department about the appliance you bought in April last year. Unfortunately, the warranty on appliances is 1 year so your defects are not covered by the warranty. You were under the impression that the warranty was 2 years, but unfortunately this is not the case.
I see that you have already received information about the part numbers of the parts which are faulty. I also see that they have given you advice on how to replace the defective items as easily as possible. Through our website, you can easily order the necessary items. I understand that you are not happy, but with the information sent, you will hopefully be able to safely use your oven again soon.
Kind regards,
Team Maxima
Good Service
November 25, 2022
Quick delivery
Quick delivery, verry quilt when kneading, beautefull machine... Everything good!! Love already this machine after one day
November 18, 2022
The worst company I have ever dealt…
The worst company I have ever dealt with. The sales people are totally incompetent but good liars. They have no knowledge of what they are selling. I bought 3 items that Gabriela Olivares the sales person assured me were exactly what I needed. All were incorrect or defective. The return process is complicated, expensive and frustrating. This company has zero interest in their customers. Its all about make the sale and screw the customer. Do not waste your time or money on this scam company.
October 4, 2022
Unprompted review
Reply from Maxima
Dear Cool Beans,
We are very sorry that your purchase did not turn out as you expected. There were several problems, which have already been resolved, as far as I can see in our system.
Only the last problem remains to be resolved with you. My colleague Gabriela has tried to reach you by phone and email over the past few days, but unfortunately she has not been able to reach you.
Did you receive her e-mail about the correct lids? We would like to resolve the incorrectly sent lids with you so that you can use all purchased items working properly and with the correct accessories. Please check your e-mail with the proposal sent by Gabriela. If you have not received that message, we would of course be happy to hear from you.
We hope you have a nice day.
Kind regards,
Team Maxima
Hello
Hello, you sent a defective product or it was not well packed and it is complicated for me to return it.
November 14, 2022
Reply from Maxima
Dear Jean,
I am sorry to hear your product is defective. I cannot find any correspondence about this issue.
When a product arrives defective you will have to sent an email and we will manually arrange an exchange on your product.
I wil contact you by email to see how i can help and if i can arrange an exchange for you.
Kind regards,
Team Maxima
Update November 24,
As far as I can see we didn't get any response on our reply.
Hopefully you product is working or otherwise please contact us again, so we can help you.
Have a nice evening.
Best regards,
Team Maxima.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.