maxrebates.com Reviews 195

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!

Rated 1 out of 5 stars

Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... See more

Company replied

Rated 5 out of 5 stars

Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... See more

Rated 1 out of 5 stars

SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.


Contact info

3.4

Average

TrustScore 3.5 out of 5

195 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

I am a recent customer to Maxrebates

I am a recent customer to Maxrebates. I joined because of the signing bonus. I was disappointed w what my referafriend bonus came out to be. It was no where near $50. I think they should explain a little clearer the refer a friend bonus structure.
But otherwise I’ve been very happy! I love the wide variety of merchants. Thank you!

February 15, 2023
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Janet,

We do appreciate the feedback and review that you had left for us.

We will also add detailed welcome terms in the future, thank you for your suggestion!

Our main goal is to make sure that we provide a good satisfaction service to all of our users.

Best regards,
Tyra
MaxRebates customer support

Rated 1 out of 5 stars

They are scam

They are scam! I made a purchase more than 6 months ago. But still “Pending”. I emailed several times but they always say “ Due to the heavy volume of orders they got, other merchants review the order late and we need to make follow up.” Thats it. Do Not Use MaxRebates

July 14, 2022
Unprompted review
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Reply from maxrebates.com

Dear customer,

We are so sorry to hear this from you, our main goal is to assist and satisfy our customers with our service.

Please send us an email about this concern of yours using the email address associated with your account so I can better assist you.

Orders with pending cashback need follow-up with the merchant, due to the heavy volume of orders they received online other merchants forget to update this in the system.

We are more than happy to assist you with this matter.

Best regards,
Kim
MaxRebates customer service representative

Rated 1 out of 5 stars

The thiefs

The thiefs! I made a purchase more than 1 year ago but my cashback status is still "pending". Do not use them.

January 5, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Alex,

We are so sorry to hear this from you, our main goal is to assist and satisfy our customers with our service.

Please send us an email about this concern of yours using the email address associated with your account so I can better assist you.

Orders with pending cashback need follow-up with the merchant, due to the heavy volume of orders they received online other merchants forget to update it this in the system.

We are more than happy to assist you with this matter.

Best regards,
Tyra
MaxRebates customer service representative

Rated 1 out of 5 stars

They are big scam! Be careful!

They are big scam! Be aware! Whe you see the cash back is not shown up and try to file a claim, they will tell you that merchant is not supporting claim. However, they never list this at the cash back page before you made the purchase.

Update: Don’t trust their b**shxt at all. Lucky this is the first time I used them. Just been scammed about $20. God will let them repay for this.

December 26, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Sam,

We understand how you feel about this and we are so sorry if we haven't reached your satisfaction.

We have a lot of merchants who are affiliated with us and each merchant has its own policy that we cannot change nor override in the system.

We send emails to customers to submit a claim because that is how the process works. There are really merchants that do not support order inquiries and there is nothing that we can do about that.

I hope you could understand this policy which we don't have control over with.

Sincerely,
Kim
MaxRebates customer support

Rated 1 out of 5 stars

WORST Cashback site out there.

This is the absolute WORST of the cashback sites. I have never been asked by any other site to "Verify" my purchase, since you know, that is the whole point of the cashback site.........to verify and pay out. I showed them 2 of the 3 they asked for and can't find another(because its 2 years old). So they are now keeping over $200 in cashback for this. NEVER had this on any other site. Do not use them, Topcashback is awesome, RebatesMe, Rakuten is hit or miss, but these guys are the #1 worst. Avoid at all cost.

December 1, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Dear Chris,

I sincerely apologize if this may have caused any inconvenience to you. The verification process is the merchant's policy that we just follow.

We do understand that you might not able to find your order details with this order number because this was from last two years ago and we can change that for you.

Merchants require to verify at least 3 orders you had in your account. Please check your email for this for us to proceed and assist you with your account verification.

Sincerely,
Kim
MaxRebates Customer Service Team


Rated 1 out of 5 stars

Dishonst company. Beware!

I completed the requirements for an offer and was expecting a rebate of $17.99 which is significant for a click trough site. After a few month of not being credited, I contacted MaxRebates. I was told that the transaction was denied by the merchant. The merchant then responded that they could see I used an offer and that nothing was wrong with the transaction. Even though I've shared the merchant emails with MaxRebates, the refuse to give me what I qualified for. Be careful! I will report this to the IC3 goverment agency and the BBB if this is not resolve promptly.

September 1, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Dear customer,

We understand that you are disappointed with us about this matter and we are so sorry if we haven't met your expectations about this.

All of the data that we have here are from our merchants and not all orders that were submitted in the system are valid.

Sincerely,
Kim
MaxRebates customer support team

Rated 1 out of 5 stars

There are so many TRUE cash back…

There are so many TRUE cash back websites, save your time, avoid MaxRebates!

When you want to payout, they will ask you to email them near every single order screenshot!

It turns out it is IMPOSSIBLE to get your money paid!

November 7, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Mike,

I sincerely apologize for any inconvenience this issue may have caused you. However, we only verify those suspicious accounts. May I know your account so I check the issue for you? Please don't hesitate to contact us.

Sincerely,
Vera
MaxRebates Customer Service Team

Rated 1 out of 5 stars

They do not pay out the cashback

They will leave your cashback to rot in "pending" purgatory indefinitely. It has become clear that they will never update this or actually pay it out. I came here because they offered a higher percent than other places like Rakuten that I'd used. I understand now that it's just some sort of scam.

January 2023 update:
Checked back out of curiosity. Still "pending" and we are 4+ months out from the purchase. Once again - unfortunately MaxRebates is some sort of scam I fell for. Just use a reputable site if you want cashback.

October 31, 2022
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Joel,

Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. But I can not find any account through your name. May I know what your account is? So I can check the issue for you. Please feel free to contact us at contact@maxrebates.com.

Sincerely,
Vera
MaxRebates Customer Service Team

Rated 4 out of 5 stars

Good deals, complicated first payout

Often has really great deals, which means lots of cash back. It took a while and had to jump through some “security hoops” to get initial payout approval, but since then have received 2 payouts just fine!

November 17, 2022
Rated 1 out of 5 stars

Save a headache and use other cash back sites

Save yourself stress and effort and use trustworthy cash back sites instead of MaxRebates.

Took over 6 months, multiple contacts with MaxRebates and seller store to receive payout. Received less than the cash back percentage advertised, but am just glad I got anything. Process is filled with unnecessary steps that seem intended to trip you up and avoid a successful payout.

After checking on the status every few weeks and getting the response that MaxRebates still was unable to confirm my order, I contacted the store directly. They informed me a payment had been made to (what sounded) a separate company months ago. After sharing this detail with MaxRebates I was informed this was a parent holding company and suddenly the cash back appeared in my account.

After requesting a payout I then was told that further verification was needed and I had to send a screenshot of my order (which I had already done to request the missing cash). Am now in the 7-14 day waiting period for the payout to process - fingers crossed it actually goes through.

When I asked about the lower cash back rate (I got ~$40 less than expected) MaxRebates told me it was up to the store to decide how much to pay. Sounds like deceptive advertising on MaxRebate’s part and inconsistent with every other cash back site I have used.

May 7, 2022
maxrebates.com logo

Reply from maxrebates.com

Dear Customer,

I am really sorry for your bad experience. May I know your account or order number so that I can look into the issue? Please feel free to contact us at contact@maxrebates.com.

Sincerely,
Vera
MaxRebates Customer Service Team

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