While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered a baby splash play mat for the hot weather coming up and I have not yet received it. Its been over 2 weeks and I havent had any communication about delivery.
Will not be ordering from them again.
This company is awful. We ordered a musical cuddly toy crab for our baby and when it arrived the music it played was far from baby friendly! Billy Elish, random house music, pop songs with crude lyrics...! Customer service offered no apologies and just said we had to pay to return it to china for a full refund - ie nothing once the postage is paid.
My experience with Mini Brits has been extremely disappointing.
The delivery was heavily delayed despite the website suggesting a normal shipping timeframe of only a few working days. Communication from customer service was vague and unhelpful, with no clear delivery estimate provided even after repeated emails.
What made the experience even worse is that I tried to post an honest review about the delay and poor customer service on their website three separate times, and each time the review either disappeared or was not published.
Customers deserve transparency, honest communication, and the ability to share genuine feedback without it being removed.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
