Our experience with Modular Closets was more than we could have hoped for. First, they responded in very short order to our request for help in designing our new closet. Next we met by phone with E... See more
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Review summary
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I being dealing with Designer Beth Dwek and Customer support Clara Jacobs. Beth was an excellent designer with mind of full of ideas to support your final goal. Clara with an amazing customer supp... See more
Company replied
Was skeptical at first, but once the product arrived and installed, it was perfect. Only concern was delivery. Had to break down the pallet and help carry to my condo. Better comms needed for sure abo... See more
Company replied
Outstanding process and product. The designer listened to my requirements and provided the perfect design within hours. I was particularly impressed by how well the shelved perfectly fit into the spac... See more
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Company details
- #4 of 10 best companies in Storage Facility
- #43 of 168 best companies in Furniture Store
Written by the company
Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Contact info
1985 Rutgers University BLVD, 08701, Lakewood Township, United States
- 8449694247
- support@modularclosets.com
- modularclosets.com
4.6
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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The design service was great
The design service was great , and the expedient delivery was appreciated.
Product came well packed and installation was straight forward.
January 20, 2026
Reply from Modular Closets
Thanks for the review, Chris! We’re thrilled we could get your order to you quickly and are happy to hear that the installation went smoothly! Best of luck with your newly organized space!
Great customer service …
We had an issue with some incorrect hinges and that was taken care of immediately. Great product!
January 20, 2026
Reply from Modular Closets
Thanks for sharing your experience! We were more than happy to get those replacement hinges out to you right away and are thrilled you’re enjoying the final result! Wishing you many years of calm and organization in your new space!
Great customer service
Great customer service! They FaceTimed us and walked us through the process after we gave them exact measurements. The boxes(mostly individually labeled) came in a somewhat timely manner. They went together pretty seamlessly. Unfortunately the directions should be more specific on which box combinations should be installed first. I was able to figure it out by putting every box combination together in my garage than walk and lay them out in the closet. It fit together almost perfectly. The 4 star rating is they are 1000% easier to install than the box stores( Home Depot/Lowes) and are a bit less expensive. All in all a good product for the price!
January 12, 2026
Reply from Modular Closets
Thanks for the review, Russell! We're thrilled that the FaceTime support helped and that the assembly was seamless. It’s awesome to hear that our system beat big-box stores in terms of ease of install and value. We appreciate your support and hope you enjoy the calm your newly organized space brings for many years to come!
New Closet
Over the years I have purchased a number of items that had to be assembled and installed. The process of getting the design was very nice and quick. The shipment was delivered on time. Now we were in the process of remodeling so it took longer to get to the closet. It took about 1 day to get it all assembled and installed. The thought process of every detail down to even how the boxes were easy to breakdown, each box had its own bag of parts and a great book to assemble the product was super. I can't say enough about the product.
March 14, 2026
Unprompted review
Reply from Modular Closets
Thanks for the great feedback, Troy! We're thrilled to hear that the design process and delivery met your expectations and are happy to hear that our organized packaging and clear instructions helped the assembly go smoothly. We appreciate your support and are glad you love the final product! Best of luck with your newly organized space!
Good product, terrible shipping and shopping experience
I did not enjoy my shopping experience with Modular Closets, and the shipping was terrible. The salesperson I spoke with was pushy and also asked me if I was sure I wanted to spend so much. Such an odd thing to say. I would have rather not spoken with them, but I had a specific question I needed to ask. The packages arrived ripped open with parts missing. It ultimately delayed delivery because FedEx said they could not be delivered unless they repaired the packaging. Customer service helped replace missing items, but instead of communicating with me, they just shipped replacements, which resulted in them sending incorrect items. That said, the final product was exactly what I was looking for.
January 15, 2026
Reply from Modular Closets
Thanks for the feedback, Kayla. We’re happy to hear that the final product was perfect, but are sorry for the frustrating experience you had getting there. The interactions you described with our sales team and the lack of communication regarding your replacements are not the standards we strive for and will be adressed internally to ensure our team is providing a more supportive experience. While the initial process wasn't as seamless as we intended, we're glad you’re happy with the final result and hope you enjoy the organization and calm your new system brings for many years to come!
Reply from Modular Closets
Thanks for the review! We're so glad we could provide a high-quality, personalized design at a fair price and are happy to hear that installation went well! Wishing you many calm and happy years in your newly organized space!
Really nice. Almost better than expected
The new closet looks great. Title speaks for itself
January 15, 2026
Reply from Modular Closets
Thanks for such a wonderful review, Brad! We're so glad you're happy with the final result! There’s nothing we love more than a project turning out even better than expected. Best of luck in your newly organized space!
Perfect closet
Exactly what I wanted, a couple drawers had some blemishes and new ones where sent out immediately.
January 14, 2026
Reply from Modular Closets
Thanks for the review, Amy! We're so glad we could get those replacements to you quickly and are thrilled the closet turned out exactly how you wanted! Best of luck with your new space!
Reply from Modular Closets
Thanks for leaving us a review, Kendra! We're thrilled to hear that your new closet fits your space and your needs perfectly and that you love the overall look! Here's to many years of enjoying the calm and organization it brings!
Finished product looks great
The final finished product looks great.
The process to plan layout of your space with the design team, to delivery of all the boxes is pretty straightforward.
Each module or tower or draw comes in individual boxes and they're labeled very well. You do need to have some DIY skills to stay organized and understand which module to start with when you start the install especially if your space is small.
Every module tower drawer is quite sturdy however the only downside is it only give the exact number of screws, nails etc with maybe one extra now and then. Several of our shelf support screws had bad threads or slightly damaged heads which slowed us down.
January 12, 2026
Reply from Modular Closets
We appreciate you sharing your experience, Anusha! We're glad to hear that the initial design and shipment of your closet went smoothly. and that you love your finished closet! We apologize for the delay that the damaged screws caused and are looking into our quality control processes to ensure every piece of hardware is up to standard. Wishing you the best of luck as you settle into your new and improved space!
We love our Modular Closets
We love our Modular Closets! Bella was extremely friendly, helpful and professional in helping us pick our design and complete our order! They came in a timely manner and were very easy to install!
January 12, 2026
Reply from Modular Closets
Thank you for sharing your experience, Kim! We're thrilled to hear that Bella was so helpful with the designing and ordering of your closets and that shipping and installation went quickly and smoothly! Wishing you many calm and happy years in your newly organized space!
Tom Chayn
I had a great experience with Modular Closets. The design and ordering process was very easy and convenient. Tom Chayn made everything simple and helped create a great design that worked perfectly for my space. Installation was a bit challenging to do alone, but once everything was put together the closet looked fantastic. The price was also very reasonable—especially compared to the local contractor who quoted me nearly three times as much. Overall, I’m very happy with the final result and would definitely recommend them.
January 12, 2026
Reply from Modular Closets
Thanks for leaving a review, Fernando! We're so glad that Tom helped the design and ordering process go smoothly, that our pricing helped you maximize your budget, and that your closet looks phenomenal! Kudos to you for tackling the installation alone and best of luck with your new space!
Great experience every time
I used Modular Closets for many projects!
Always a great experience, awesome customer service and reasonable pricing!
I highly recommend them!
January 12, 2026
Reply from Modular Closets
Thanks for sharing your experience, Andrei! We are so glad to have been your choice for multiple projects and are happy that our team provided the product knowledge and functionality needed for a seamless experience. Looking forward to many more succesful projects together!
Worked with a designer who brought…
Worked with a designer who brought together the towers we needed and the layout. They worked perfectly in our space.
January 6, 2026
Reply from Modular Closets
We appreciate the kind words, Melanie! We’re so happy our designer provided the support you needed to get the layout and components just right for your space. Wishing you many years of calm in your newly organized space!
Blown Away by the Service
I submitted a request for a custom closet and less than 24 hours later I had a full rendering, complete quote, and call setup to review. Brenda (who is amazing) was able to answer my questions and make tweaks to the design on the fly. I am completely blown away by the level of customer service and will definitely be back.
March 11, 2026
Unprompted review
Reply from Modular Closets
Thanks for sharing your experience, Alex! We’re thrilled to hear that Brenda’s product knowledge and responsiveness allowed for a seamless design process and that your custom layout came together so quickly. Wishing you many years of organization and calm ahead!
Fully customizable, reasonable price, excellent quality...
I’ve installed Modular Closets in two different homes, including one much smaller than the first, and the customization allowed me to fit just as much clothing in the smaller space as I had in my larger house. The designer helped create a layout that used every inch of the closet efficiently.
I assembled the system myself by carefully laying everything out and following the instructions. It took some time, but everything fit together beautifully and feels very solid.
I compared them with IKEA closets and the price was similar, but the customization and overall quality of Modular Closets were noticeably better. I’m so happy with them that I’m ordering additional units for my hall and entryway closets and would definitely use them again in another home.
January 7, 2026
Reply from Modular Closets
We appreciate the detailed feedback, Julie! We love hearing that our system allowed you to maintain the same high-storage capacity even while downsizing and that you love the final look. We work hard to maintain high production standards, so it's great to hear that the quality and fit stood out to you in your comparison! We're honored to be part of your second home and look forward to helping you get your hall and entryway closets organized next. Best of luck in your new space!
Super responsive customer service when…
Super responsive customer service when you have any questions during installation.
January 8, 2026
Reply from Modular Closets
We appreciate the feedback, Laura! It’s a privilege to support your expertise and help ensure every installation is as seamless as possible. We’re committed to providing the high-level support our Pro Partners deserve, and look forward to many more successful installs together!
10/10 would recommend
10/10 would recommend!
the free design and the consultation to get the closet design just right - the shipping in perfectly marked boxes and the detailed instructions - made this so easy! Can't wait to move on the the next closet!
January 8, 2026
Reply from Modular Closets
Thanks for the recommendation, Mickie! It's wonderful to hear that the design consultation, clearly labeled boxes, and detailed instructions helped make your project a 10/10 experience. We’re so glad we could make the process easy for you and hope you enjoy your newly organized space for many years to come!
This will be my 4th closet in my 3rd…
This will be my 4th closet in my 3rd move. Brenda does an amazing job at listening to what the space is and hears what. I need and creates something I couldn’t do without.
January 6, 2026
Reply from Modular Closets
Thank you for the wonderful review, Susan! We are honored to be part of your third move and fourth closet project! It’s such a compliment that you continue to choose us to help set up your new homes. We’ll be sure to share your kind words with Brenda and look forward to many continued projects together!
I'm in love with my closet
My designer was excellent and he knew exactly what I wanted and designed a beautiful closet for me in my new home. The only issue was that in the state of Georgia, I had to find my own person to install the unit. It turned out better than I envisioned. Thank you for a pleasant experience.
January 8, 2026
Reply from Modular Closets
Thank you so much for the kind words, Dawn! Our design team strives to make every space both beautiful and functional, and we’re so glad he hit the mark for you. Even though you had to coordinate the install, we’re thrilled the final result turned out even better than you envisioned. Best of luck with your beautiful new space!
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