Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
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Review summary
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Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations. The team are knowledgable,... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
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Company details
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
144 reviews
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Streamlining payment processing
We use Modulr in conjunction with a payroll software, so that our clients' payroll payments are made to their staff in a timely and organised fashion. The process is very straightforward and has streamlined our payroll processing dramatically. Our clients love the time saved from not having to make individual staff payments.
September 23, 2024
Unprompted review
Reply from Modulr
Thank you so much for sharing your positive experience with Modulr on Trustpilot! We're thrilled to hear that our platform has significantly streamlined your payroll processing and saved valuable time for your clients. It's fantastic to know that our efforts to make payments timely and organized are making a real difference in your operations.
Easy to use and simplified processes...
Easy to use and has really simplified some processes for our company.
September 9, 2024
Reply from Modulr
Thank you for your five-star review. We're pleased to hear that you're enjoying the benefits of using our service to power your payments.
Absolutely love it
Absolutely love Modulr for making our client’s payments, seamlessly integrates with Brightpay and amazing customer service
September 2, 2024
Unprompted review
Reply from Modulr
Thank you so much for your positive feedback! We're thrilled to hear that you're benefitting from our seamless integration with Brightpay. Please don't hesitate to reach out if you need assistance or have any suggestions. Thanks again for choosing Modulr!
Reply from Modulr
Thank you for the positive review. It is great to hear you have had a smooth experience with us. If you ever need assistance or have any questions, feel free to reach out.
Modulr has been an amazing asset to our…
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the product roadmap and how it could benefit our company Noexspence.
It was great to finally meet the team behind such an impactful platform!
September 17, 2024
Unprompted review
Reply from Modulr
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Modulr has been an amazing asset to your clients. It was a pleasure connecting with you at the Accountex event as well. Tom and Jock enjoyed speaking with you and discussing how our product roadmap can benefit Noexspence.
It's always great to meet the people who make our community so impactful. Thanks for taking the time to share your experience, and we look forward to continuing to support your success!
Easy to use software
Easy to use software, good support. The tool makes it much harder for clients to make incorrect payments
September 17, 2024
Unprompted review
Reply from Modulr
Thank you for the 5-star review! We're thrilled to hear that you find our software easy to use and our support team helpful. It's great to know that our tool is making a difference by helping clients avoid incorrect payments.
If you have any suggestions or need further assistance, feel free to reach out.
Fantastic software
Fantastic software, makes our clients life's for paying payroll so much easier.
Highly recommend that other accountants offer this software to their clients.
September 17, 2024
Unprompted review
Reply from Modulr
Thank you so much for your review! We're delighted to hear that our software has made the payroll process easier for your clients. If you ever have any questions or need further assistance, feel free to reach out. Thanks again!
Our public house client was taking 2…
Our public house client was taking 2 hours on a Friday night, she now takes 5 minutes and is done.
September 17, 2024
Unprompted review
Reply from Modulr
That's fantastic to hear! Thank you for the 5-star review. We're thrilled to know that our solution has significantly improved efficiency for your client, freeing up her Friday nights. If you ever need any further assistance or have more feedback, feel free to reach out.
Near enough doubled prices
Near enough doubled prices/moved me onto an expensive plan without making sure I was happy with this plan. Then claimed they moved my plan for my own sake...to make things cost-effective...this is only true because they pushed up everyone's prices/manipulated their payment structure!
August 6, 2024
Unprompted review
Reply from Modulr
Thank you for taking the time to share your feedback . We understand that price changes can be concerning, particularly for small businesses during this time. We did communicate these changes at the beginning of May.
Since 2021, we have held our prices steady despite increased operational costs due to inflation. We are committed to providing a high-quality, reliable service that meets our customers' evolving needs by introducing new services and functionality. To achieve this, we made the difficult decision to increase our prices, whilst remaining competitive.
Here's a look at some of the new features and enhancements that we have introduced as part of our ongoing investment in your payment experience:
Confirmation of Payee: This feature is designed to reduce the risk of fraud by ensuring payment details are correct before processing transactions.
New Xero Payroll functionality: We've integrated enhanced capabilities with Xero to streamline payroll processes, making it easier for businesses to manage their finances.
Increased file compatibility: We've expanded the types of files that can be used on the platform, allowing for greater flexibility in managing and processing payments.
Mobile App for IOS: For efficient on-the-go payment management.
In-Product training sessions: To help you get the most value from using our platform.
If you have further questions or need assistance, please don't hesitate to contact us at growth@modulrfinance.com.
I use Modulr to pay weekly wages
I use Modulr to pay weekly wages. It is a seamless easy integration from my wages software. The support staff is so helpful and patient and they always answer immediately with the solution. I don't find all this technology easy so it makes a huge difference that Modulr has such great support for old timers and the every day problems that will come. Great Product, Great Service, Great Support! Wonderful support staff!
June 24, 2024
Unprompted review
Reply from Modulr
Thank you so much for your feedback! We're thrilled to hear that Modulr has made your weekly wage payments seamless and easy to integrate with your wages software. Our support staff works diligently to provide immediate and effective solutions, and it’s wonderful to know that their patience and helpfulness have made a positive impact on your experience.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Can't pull funds from Cater Allen
Your customer support was helpful during the onboarding and linking BrightPay to Modular was easy, although not seamless. We had to reach out to your support team to help us after 2 unsuccessful attempts. The biggest hurdle and deal breaker for us was that our bank, Cater Allen was not on the list of banks. The alternative for us would be to do bank transfers from Cater Allen to Modular which for us would mean additional steps, waiting time, and fees (likely) on our payroll process. Hence, we opted to do our payroll the usual.
March 19, 2024
Reply from Modulr
Thank you for sharing your experience with us. I'm glad to hear that our customer support team was helpful during your onboarding process.
We understand that seamless integration and comprehensive bank support are crucial for efficient payroll processing. Your feedback is invaluable and we are continually working on expanding our banking network to include more institutions like Cater Allen to simplify processes for all our clients.
If you have any further suggestions or questions, please don't hesitate to reach out. We're committed to providing the best possible service and support.
Better than Open Banking solutions - works for all of my clients!
Better than the alternatives we have looked at Apron and Crezco but doesn’t work for all clients - Modulr solves payroll for my whole practice
June 1, 2024
Unprompted review
Reply from Modulr
Thank you for sharing your feedback! We're thrilled to hear that Modulr has been able to effectively handle your payroll needs.
Should you need any further assistance or have more feedback, feel free to reach out.
Reply from Modulr
Thank you for taking the time to leave us a review. We aim to make business payments easy, so it is great to hear about your positive experience.
Should you need any further assistance or have more feedback, feel free to reach out.
They are amazing they listen to the…
They are amazing they listen to the client and go above and beyond
June 12, 2024
Unprompted review
Reply from Modulr
Thank you so much for your positive feedback! We're thrilled to hear that our team do a great job supporting you.
If there's anything else we can help you with, please don't hesitate to reach out. Thanks again for choosing Modulr.
Only issue has been 2FA
Only issue has been 2FA - simple usage, great product
June 12, 2024
Unprompted review
Reply from Modulr
Thank you for taking the time to leave us a review on Trustpilot. We're glad to hear that you find our product great and easy to use!
If you have any specific feedback or need assistance with 2FA, please feel free to contact our customer support team at support@modulrfinance.com. They will be more than happy to help.
Nothing is too much trouble
Nothing is too much trouble, always there to help and listen to suggestions
June 12, 2024
Unprompted review
Reply from Modulr
Thank you for your positive review and for choosing Modulr to power your payments.
The process is too time consuming and…
The process is too time consuming and involved when dealing on behalf of a client. Have to keep going back to them to either add funds or approve payments.
Positive is that it is very quick to create the payments from BP and the fact that payments are virtually instantaneous.
June 4, 2024
Reply from Modulr
Thank you for taking the time to provide your feedback. We're glad to hear that you appreciate the quick creation of payments from Brightpay and our fast transfer speed.
We understand that managing transactions on behalf of a client can be tricky at times, and we’re continually working on ways to streamline this process for a more efficient experience. We have several features that may help with funding and approving payments. Our mobile app allows clients to approve payments on the go, while our portal's 'add funds' functionality is designed to allow your clients to top up their Modulr accounts swiftly and easily.
Your satisfaction is crucial to us, and we value your insights as they help us enhance our services. If there are specific features or improvements you would like to see, please don’t hesitate to let us know by contacting us at support@modulrfinance.com
Not for the small business
***Update re the response below as it's incorrect--
Modulr removed the lowest tier price plan of £10 and replaced it with one with a 200% increase. There was no loyalty offer to me as they suggest, they just offered the new lowest price plan.
The new features are of no use to me, I can accept price rises but not 200/600% ones, not sure how Modulr thinks this is acceptable, surprised they even tried to justify it.
Been with Modulr for a few years now but recently received an email saying that my monthly fee was rising from £10 to £67.20, so nearly a 600% increase.
They then offered £29, so just a mere 200% increase.
The reason given for the increase, inflation.
Goodbye Modulr.
June 6, 2024
Unprompted review
Reply from Modulr
Thank you for taking the time to share your feedback and we are sorry to hear you are leaving us. We understand that price changes can be concerning, particularly for small businesses during this time.
Since 2021, we have held our prices steady despite increased operational costs due to inflation. We are committed to providing a high-quality, reliable service that meets our customers' evolving needs by introducing new services and functionality. To achieve this, we made the difficult decision to increase our prices, whilst remaining competitive.
Here's a look at some of the new features and enhancements that we have introduced as part of our ongoing investment in your payment experience:
Confirmation of Payee: This feature is designed to reduce the risk of fraud by ensuring payment details are correct before processing transactions.
New Xero Payroll functionality: We've integrated enhanced capabilities with Xero to streamline payroll processes, making it easier for businesses to manage their finances.
Increased file compatibility: We've expanded the types of files that can be used on the platform, allowing for greater flexibility in managing and processing payments.
Mobile App for IOS: For efficient on-the-go payment management.
In-Product training sessions: To help you get the most value from using our platform.
We value your loyalty and offered a reduced rate of £29 to acknowledge the impact this change may have on longstanding customers like yourself.
If you have further questions or need assistance, please don't hesitate to contact us at growth@modulrfinance.com.
Been using the system for over a year…
Been using the system for over a year and have no issue usually, and accept that mistakes happen, however the total lack of customer service and tech support over a weekend is disgraceful. I transferred the money for our payroll, and I have 47 team members that I can’t pay. I’ve emailed and left 4 messages and had no response. They seem not to care that I have 47 families that are impacted by not receiving their monthly wage
May 5, 2024
Unprompted review
Reply from Modulr
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in processing your payroll.
Our Support team is available Monday through Friday from 8 AM to 6 PM; however, we understand how the lack of weekend support has significantly impacted you and your team members. We regularly review our Support team's availability and will use your valuable feedback during our ongoing discussions about our service.
Thank you again for getting in touch and for powering your payments using Modulr.
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