MOHD - Mollura Home Design Reviews 1,023

I was helped by Roberta, who was very friendly and professional; she answered all my questions about a Flou bed. In the end, I placed the order and it arrived in perfect condition; the fitters were very professional too. The Flou New Bond in leather with motorised bed bases is absolutely gorgeous. I would definitely shop at this store again.

The service team is so nice to help my questions. I really appreciate Giulia’s patience and professionalism. I definitely will buy items on MOHD again.

I had an issue with a valuable lamp that was damaged during international delivery to Kuwait, but Silviana was very helpful and professional.

She responded clearly, explained the options, and arranged a replacement with reinforced packaging at no extra cost.

I really appreciate her support and would be happy to deal with them again in the future.

The customer service (Fabio) really went the extra mile for me. I received a damaged lamp but didn't "complain" quick enough as I was moving and wasn't able to unpack as I would have needed to do. Fabio really helped me and despite missing the proper timeline he was able to help. Greatly appreciated!

The customer service I received from MOHD, particularly from Silviana, was exceptional from start to finish. I received a lamp that stopped working after only a couple of months, and MOHD was outstanding in resolving the issue quickly and professionally.

Living in Australia, I was genuinely impressed by the level of support I received - better than what I've experienced from some local retailers. The communication, care, and commitment to finding a solution were faultless.

Well done, MOHD. I wouldn't hesitate to order from you again (I am actually currently in the process of doing so) and highly recommend them to others.

I was a big fan of MOHD: amazing selection, good pricing and a responsive customer service. Sadly, the quality of customer service has been deteriorating over the last several months. It has become difficult to get a response besides “holding emails” (we are busy but we’ll get back to you) or generic replies. I am a regular client but I hesitate to place further orders while communication is poor. In addition, I am not sure the website reflects true stock availability. I hope things improve.

I purchased an in-stock item this time, and the shipping was incredibly fast. This was a much better experience than my previous order.

Qeeboo Rabbit Chairs and Tree Table delivered sooner than expected, had a few questions which were almost immediately answered by the kind customer service of Mohd. 5 Stars for sure!

I oredered a table the 15th of MArch delivery in 2-3 weeks .... today 28th of MAy i'm still waiting the table.
in 75 days nobody from MOHD contacted me to explain the situation.
I' ve asked to cancel the order and have a reinbursment but they seem to have vanished.

I am unfortunately sharing the same experience as many other customers. My order has been subject to a significant delay, with no clear communication on the expected delivery date.
Customer service is practically non-existent. I repeatedly receive the same generic responses, without any concrete information or solution. Despite several attempts to get clarity, no delivery timeline has ever been provided.
I also tried calling, but no one answered.
To make matters worse, I was given a UPS tracking number; however, it appears that the shipping label has not even been created yet, which raises serious concerns about whether the order has actually been dispatched.
At this point, I have no visibility and genuinely do not know whether I will ever receive my order.

I recently had a fantastic experience with Mohd. Although one item in my shipment (a glass lamp shade) arrived damaged due to courier handling, their customer service was outstanding. They immediately arranged for a free replacement and proactively handled all the logistical challenges and customs fees (DDP) to ensure it reached me in without any further hassle. The replacement arrived perfectly packaged, and the lamp looks beautiful. Truly professional and reliable service!

Giulia from MOHD has been very helpful on ensuring my furniture can be delivered on time. I really appreciated Giulia's help and patience.

J.

Ordered an item in Feb 2026. Its May 2026 now and item has not arrived, and they obviously took my money without delivering. Delivery timings are misleading. Customer service will just provide a template response that they're chasing but probably a lie, because on their web page it says ready to deliver. Asked for a refund and they refused.

The products are all good and the service is excellent as well.

I bought the light which made by glass and marble. At beginning I just worry about the delivery. Because it's a long way from Italy to Taiwan.

But they arrived to Taiwan safetly and no-damage.

We have Circa Lamp in our office and it was broken, however, MOHD is very helpful and assist us on this matter, and we received the lower stem with no issues at all, Angelo and Pablo help me lot on the delivery.

Silviana in customer support helped to facilitate a product replacement and made the entire process incredibly easy. Great vendor to source quality pieces.

Gessica helped me all the way through with the follow up of a really troubled package from Italy to Mexico and was very effective in scaling up the problem to get it resolved as soon as possible.

Great communication throughout, which it required given ordering and shipping internationally. Easy transaction. Would definitely purchase from again.

The whole team is so helpful especially Oreste. We received reply promptly and received the replacement within two weeks .Definitely recommend to friends . Thank you

I ordered an all-glass end table from MOHD and had a great experience from start to finish. I was a bit hesitant about purchasing this item, living in the USA and having it shipped from Italy. Packaging and shipping couldn’t have been better. It arrived in a timely fashion and in perfect condition. I had some questions along the way and Alberto, Gessica, and Silviana were most helpful, knowledgeable, professional, and excellent communicators, giving me outstanding support - certainly a pleasure to deal with. The experience of purchasing and receiving a piece of furniture from MOHD was outstanding! I highly recommend them!