I would swear but I shouldn't so i am going to say their service is below unsatisfactory. I've been waiting for a refund for 2 months now. And it seems like the company is 'the left hand doesn't kno... See more
Company replied
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See what reviewers are saying
Worst mobile experience I ever had. Constant SIM refreshing, connection on and off for no aparent reson, absolutely unusable. I stayed with them for a few months just because I didn't use the service... See more
Company replied
Very unfriendly customer service atleast on the English speaking sector. Very bad English speaking skills, not listening until I finish my sentence/question. I can not recommend using this provider.... See more
Company replied
The online service is terrible, but the company offers unbeatable deals. If you are price sensitive it's worth to try your luck and order from them. My first SIM bought online from them never worke... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Movie Streaming Service
- Telecommunications Contractor
Written by the company
MTEL Schweiz GmbH vereint unter dem Markennamen MTEL Switzerland modernste Dienstleistungen in den Bereichen Mobiltelefonie und digitales Fernsehen unter einem Dach. Wir achten auf die Bedürfnisse unserer Kunden, bewältigen die Herausforderungen, um die Kundenerwartungen zu erfüllen, indem wir Lösungen anbieten, die den neuesten technologischen Fortschritten im Bereich der Telekommunikation folgen.
Contact info
Edisonstrasse 5, 8050, Zürich, Switzerland
- +41784747474
- cs@mtel.ch
- mtel.ch
2.2
Poor
159 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't waste your time
I bought a MTel Sim months ago from a kiosk. I had been trying to set it up many (many) times, but the system would reject my data. It was a real hassle as I had to upload my passport and a selfie so many times, and after they rejected I had to call the customer service every time in order to request a new link for registration. So I gave up. I was told by the customer service (both by phone and emails) that I could request a refund, which I did but still after two months (and many email conversations where they would ask me for my bank account more than once), still haven't got my money back! Really not worth the hassle, you think you can save some money with their promising cheap fees but will end up losing your patience - and your money!
December 15, 2024
Unprompted review
Reply from MTEL Switzerland
Dear Ms. Mozzarello,
We apologize for the poor experience during the SIM card registration process. The long waiting time for a response is not in line with the efficient customer service we aim to offer you.
Your feedback is extremely important to us. We have forwarded your concerns to the team working on improving our services to ensure that such situations are avoided in the future and that our processes are improved accordingly.
In order to efficiently address the issue you encountered, we will contact you to find the best solution for your satisfaction.
Please send us your contact details via email at cs@mtel.ch or call us at +41 78 474 74 74 so that we can respond immediately.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
MTEL Switzerland Team
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I do not recommend it.
MTEL offers you attractive advertising conditions. However, when you want to sign up, it's impossible.
They change the offers even before they expire.
Not a serious company, I advise against it.
After telephoning the service, they told me, that's how it is, you can't register, the system has chosen, you may have to try again in a few days. Absolutely not a serious company...
February 27, 2025
Unprompted review
Reply from MTEL Switzerland
Dear,
Thank you very much for your feedback. We are sorry to hear that you encountered difficulties while using our service. We are continuously working to improve our services, and your feedback will help us enhance them further. Please feel free to contact us via email at cs@mtel.ch or call us at +41 78 474 74 74 to provide more details so that we can resolve the issue and offer you better service in the future.
Kind regards,
MTEL Switzerland Team
Worst SIM card providers.
Worst SIM card providers.
They barely speak or understand English.
They will indefinitely send the ID online verification which is the worst ever.
The card reader read wrongly
The Hologram test is a joke
The picture is the only step you cannot approved before sending for review.
After 6 tries I throw the SIM card in trash and just spend 3 hours, 5 calls 2 email and 15Euro with it in the trash.
To propose a manual alternative as sending the information separately in an email should be mandatory.
February 7, 2025
Unprompted review
Reply from MTEL Switzerland
Dear Sir or Madam,
First of all, we would like to express our deepest regret that you had such a disappointing experience with the activation process of our SIM card. The waiting time and the associated processes you described do not align with the efficient and customer-friendly service we aim to provide. We completely understand that this situation must be extremely frustrating for you, and we sincerely regret the inconvenience caused.
Your feedback is very valuable to us, and we take it seriously. We have forwarded your concern to our management and technical team to ensure that such situations are avoided in the future and that our processes are improved accordingly.
To resolve your specific case as quickly as possible, we would like to assist you directly. A member of our customer service team will contact you personally to find an appropriate solution.
Please send us your contact details via email at cs@mtel.ch so we can take immediate action. It is important to us that you, as a customer, are satisfied and have trust in our services and products.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Best regards,
MTEL Switzerland Team
Tried to get a simcard
Tried to get a simcard, they failed to registrate me 10+
This company must be a joke x)
January 21, 2025
Unprompted review
Reply from MTEL Switzerland
Dear Mr. Bassi,
First and foremost, we would like to express our deepest regret that you had such a disappointing experience with the activation process of our SIM card. The waiting time and the associated processes you described do not reflect the efficient and customer-friendly service we aim to provide. We fully understand that this situation must be extremely frustrating for you, and we deeply regret the inconvenience caused.
Your feedback is highly valuable to us and is taken very seriously. We have forwarded your concern to our management and technical team to ensure that such situations are avoided in the future and that our processes are improved accordingly.
To resolve your specific case as quickly as possible, we would like to assist you directly. A member of our customer service team will personally get in touch with you to find a suitable solution.
Please send us your contact details via email at cs@mtel.ch or call us at +41 78 474 74 74 so that we can act immediately.
It is important to us that you, as our customer, are satisfied and have confidence in our services and products.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Best regards,
MTEL Switzerland Team
Worst telecomunication company in…
Worst telecomunication company in Switzerland!
Purchased a prepaid sim card from K Kiosk in Chur,Switzerland and the seller haven't been informed that without passport or EU ID (due the fact I am on vacation and have only local ID) you can't registered.
After that I have contacted the customer service of the company on 04th December in order to request a refund of the value of that sim card correspond as I couldn't registered and my request is still pending after 25 days.Poor customer service and not quality service in general avoid that company
December 4, 2024
Unprompted review
Reply from MTEL Switzerland
Dear,
Thank you very much for your feedback.We are sorry to hear that you encountered difficulties while using our service.We are constantly working on improving our services, and your feedback will help us further enhance them.Please contact us via email at cs@mtel.ch or call us at +41 784 74 74 74 and provide us with more details so that we can resolve the issue and offer you better service in the future.
Best regards,
MTEL Switzerland Team
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Took more than 12 hours to activate the…
Took more than 12 hours to activate the sim card.
November 1, 2024
Unprompted review
Reply from MTEL Switzerland
Dear,
Thank you very much for your feedback. We are sorry to hear that you encountered difficulties while using our service. We are constantly working on improving our services, and your feedback will help us further enhance them. Please contact us via email at cs@mtel.ch or call us at +41 784 74 74 74 and provide us with more details so that we can resolve the issue and offer you better service in the future.
Best regards,
MTEL Switzerland Team
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