NESCAFÉ Reviews 335

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, citing issues with its quality, taste, and consistency. Customers frequently mention that the coffee now tastes watery, bland, or has an unpleasant aftertaste, with some describing it as "undrinkable" or like "dishwater." There's a strong sentiment that the product's quality has declined significantly, with some even experiencing stomach problems or a "minty chemical taste." Reviewers are also unhappy with the pricing and value for money, noting that the quantity of sachets in boxes has been reduced from 8 or 10 to 7, and jar sizes have decreased, all while prices remain the same or have increased. This "shrinkflation" is seen as poor value and has led to concerns that the company prioritizes profit over customer satisfaction. Conversely, a small portion of people felt that the coffee itself is very good.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers express disappointment with recent changes... See more

Quality

Customers had negative experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with what they... See more

Value for money

Reviewers express disappointment with the value for money. Many consumers report that coffee sachets have... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at th... See more

Rated 1 out of 5 stars

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If... See more

Rated 1 out of 5 stars

I hope Nescafé get to experience the negativity towards their current daylight robbery. Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 1... See more

Rated 1 out of 5 stars

I've been drinking nescafe original for afew yrs now and its good. However the shop was out so I usualy get the classic refill when that happens and noticed it said NOW EVEN SMOOTHER! So I was hoping... See more


Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler

Information provided by various external sources

Brazilian coffee meets Swiss science. That’s how NESCAFÉ was born. It all started in 1930, when the Brazilian government asked the NESTLÉ company to create "coffee cubes". The Brazilians' goal was to use their large coffee surplus. Eight years of re...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

335 reviews

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Rated 1 out of 5 stars

The latest flavour is horrible

Spent years buying Latte sachets. They didn't taste like a proper Latte, but they were close. A really nice taste that screamed good quality when you drank it.

This January I bought some more and found myself glancing down at what I just drank. It was horrible. I assumed it was a spoiled batch, but the next was just as bad. I contacted them to be told that they had changed the flavour.

It now doesn't even try to taste like a latte, and you're left with the feeling you're drinking cheap coffee our of a machine.

January 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Nescafé latte

Have been buying Nescafé latte for years, but definitely won’t be buying them anymore. They have changed the recipe and they are far too sweet now with hardly any coffee in them. Will be changing to another brand from now on

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

The new lattes are far too sweet

The new lattes are far too sweet, sugar content has gone from 5.2g to 7g of sugar per sachet. I’m very cross as have just bought a new stash of 6 boxes and can’t find my receipt to return. I’ve been enjoying these for many years and, like others, will no longer be buying them.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafé Lattes

I wanted to add my voice here, about the awful change to the latte sachets, in the hope as we all do that they will rethink this and change it back!
I too like many here have been buying the lattes for years. I wondered if I was having issues with my tastebuds on trying the new version for the first time, but no, on the second attempt I realised it wasn’t me. The current offering is sweet, smells horrible, and no taste of coffee! I was relieved to see the other reviews in that everyone else felt the same. I just cannot understand who tested these at Nescafé and thought yes let’s go ahead with this change! And then to make the nutritional values worse, it is just madness!
Another customer lost, when there was nothing wrong with the previous version!

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

New recipe is awful

Nescafe Latte Sachets

New recipe has more calories, more sugar and more fat. The taste is too sweet and is horrible. This has been my daily coffee for many years - but not any more... :-(

January 30, 2024
Unprompted review
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Rated 3 out of 5 stars

I’ve been buying NESCAFE lattes and…

I’ve been buying NESCAFE lattes and skinny lattes for approx 6 years I recently bought 4 x 12 pack recently in the new look box it looks like the formula has changed its too sweet it does not taste or smell of coffee and when you put the contents of the packet in a cup and pour hot water on it the smell from the contents of the cup is awful the taste is awful as well WHAT ON EARTH HAVE YOU DONE NECAFE YOU HAVE RUINED A NICE DRINK won’t be buying any more I think I’ll try to return the 3 packets i have left, if i can find he receipt, if not it’s going to be the bin. G and S WRIGHT

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe Latte New Recipe

Used to really enjoy Nescafé Latte but the new recipe is too sweet and over powers the coffee flavour. I wonder if this is intentional to hide the reduced coffee content, maybe? No longer an enjoyable experience. Will no longer purchase this coffee.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe Lattes have changed and not for…

Nescafe Lattes have changed and not for the better! They're sweet! I don't take sugar in my hot drinks so can't get away with the new taste 😏 it tastes like sweetener has been added! After drinking these lattes for years, I'm afraid I'll be trying other brands! Doesn't even taste of coffee any more! Very disappointed!

January 27, 2024
Unprompted review
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Rated 1 out of 5 stars

What have you done Nescafé

What have you done Nescafé! The new latte is absolutely disgusting! It’s really sweet and does not taste or smell like coffee. I have been buying this for years and normally buy 4 -5 boxes a week. I ran out completely and stocked up on 10 boxes of the new stuff not realising the taste had changed and now I can’t drink this anymore - I’m gutted!

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

New recipe latte is vile

The new Nescafé latte sachets are revolting. I have bought your brand for years, and loved it but this new recipe is horrendous. I bought two boxes, drank one cup and threw the rest in the bin. Hopefully the number of complaints might make the company reconsider, but I'm not holding my breath.

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

New Nescafé Latte Recipe …

Why have you changed your Nescafé Latte sachets - you have absolutely ruined it with a completely new recipe. It tastes disgusting, far too sweet, with no coffee taste. Also you have added 15 more calories! I’ve been buying 2/3 boxes a week for years - but not anymore, I’ll be to changing to different brand

January 26, 2024
Unprompted review
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Rated 1 out of 5 stars

Don't be fooled by the new imposter in the Coffee aisle

Bought my usual supply of what I thought was Nescafe Gold cappuccino sachets. This has been my drink of choice for many years. I noticed on purchasing that the packaging had changed and no sign of the Nescafe Gold logo. This is a completely new concocted drink, nothing to do with the previous one that I and others had loved.
It tasted rank, it had an overwhelming taste of coconut, soured milk and absolutely no taste of coffee at all. I tried two more sachets from different boxes with the same result. I am of the opinion that the Necafe Gold version has been phased out completely and this new concoction is a much cheaper to produce (more profit for Nescafe) replacement.
I have returned all six boxes, my total supply, to Tesco for a full refund. I have also brought it to their notice that the 'Nescafe Gold' ticketing, they are still using to sell this new product on their shelves, is probably a misrepresentation.

January 21, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe latte is horrible

Nescafe latte is horrible. Why have they changed the recipe? It doesn't taste of coffee any more just very sweet hot water! I am diabetic and can no longer drink it, such a shame!

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe has obviously changed the…

Nescafe has obviously changed the recipe for the cappuccino sachets, which I have been drinking for many years. The cappuccino now tastes like dishwater and has no coffee taste at all. I will not be buying any more and have thrown the rest of the packet away.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Not happy with Nescafé clearly don’t listen to customers now ex customer.

I used to buy the skinny latte, it was perfect, then suddenly it vanished off the shelves and it wasn’t available anywhere I even mailed them to ask why, they have discontinued it to bring in different flavours, the only problem is the Nescafé latte is sweetened, and it tastes horrible I don’t do sugar in drinks and certainly not artificial sweeteners.
There’s a few of my friends who go to slimming World and won’t drink it any more, I rather think Nescafé have shot themselves in the foot, by taking off a drink that’s better for health, they recomend cappuccinos instead, I personaly prefer the milkier latte if I wanted cappuccino Inwould have bought it, it’s a shame that Nescafé doesn’t read these comments instead of just removing a product and assuming it could be replaced by something different, I did notice when the skinny was on sale that the shelves we always cleared of that one quickly ie more boxes went of that than the ordinary ones.

January 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Gutted Nescafé have ruined their Latte…

Gutted Nescafé have ruined their Latte with a completely changed recipe. Used to drink two cups daily but they’ve now made it a disgusting cup of sweet milk with no coffee taste as well as adding 15 more calories and changing the traffic light to 2 x yellow from 4 x green! Time to shop for different brand…

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting why did they…

Absolutely disgusting why did they change the recipe it was great the way it was. Brought 2 boxes as usual and I did try drinking a second cup but felt so sick never buying again they now taste like the cheap brands yuk

January 16, 2024
Unprompted review

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