Neutralcurtains Reviews 268

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and beautiful appearance. Many people are thrilled with their purchases, highlighting the accurate depiction of fabrics from swatches and the overall satisfaction with their orders. The delivery service is frequently described as impressively quick, with items often arriving sooner than expected and in perfect condition. Reviewers also commend the customer service for being polite, helpful, and responsive, especially when addressing questions or minor issues. However, some customers experienced issues with color accuracy, finding the finished product to be significantly different from the swatches. A few people also reported problems with product measurements, receiving items that were not cut to the specified size or had crooked seams. There were also occasional mentions of delayed shipping, particularly for expedited orders, and some dissatisfaction with customer service in specific instances, including difficulties with returns or obtaining a phone number.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, with many praising the excellent material and craftsmanship of... See more

Order

Consumers generally find the ordering process positive, with many expressing satisfaction and a willingness... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the impressively quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more

Company replied

Rated 5 out of 5 stars

I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more

Company replied

Rated 5 out of 5 stars

I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more


Company details

  1. #10 of 12 best companies in Curtain Store

Written by the company

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent experience all around.

First I purchased some silk , motorized roman shades for my bedroom and they were perfect. I use the app to set a schedule and they go up and down per the schedule and I love that. I can override the schedule or turn the schedule off at any time. The shades were of excellent quality....and they were shipped amazingly fast for custom shades. The customer service was excellent I had a lot of questions. Then I was so pleased I bought a second set of shades this time I purchased the ones that you pull up and down and they were also beautiful , and came in a timely manner...shipping is a little lengthy going thru customs etc...but probably faster then having them made locally. Anyway I was very pleased and plan to purchase more for additional rooms in the future. I was very pleased.

October 6, 2025
Rated 3 out of 5 stars

Decent curtains, poor quality control

I ordered nearly a dozen roman shades to cover the windows of my new house. They came quickly, and each panel's fabric was exactly as pictured. Note: you can see the seams when using a non-blackout liner for the relaxed style, but I don't mind it.

The hanging materials are pretty basic, but they function. The reason for 3 stars are several:

- none of the curtains were cut to size appropriately. I hung them as an inside mount, and the directions were to give the exact measurements and they would deduct the necessary amount to hang. They did not, and so we had to hand cut every singe shade to fit.
- one curtain came with faulty strings, making it hard to retract up.
- customer service is non-existent. I still haven't received a response for my issues from their Help Center.

September 28, 2025
Neutralcurtains logo

Reply from Neutralcurtains

Dear Lauren,

Thank you for your feedback. We sincerely apologize for the issues you experienced with the sizing and cord operation on your order #13088.

Regarding the inside mount, the size deduction applies to the headrail width, while the fabric is slightly wider for optimal light sealing. For the cord issue, we have reached out directly to offer assistance—this is often resolvable, and we can guide you through a fix or arrange a replacement.

We were unable to locate a prior help ticket from you and regret this communication gap. We are committed to resolving this and have contacted you via email to provide a free sizing adjustment or replacement.

We value your satisfaction and hope to have the opportunity to make things right.

Rated 5 out of 5 stars

Love our Roman Shade

The Roman shade was perfect for our bathroom. I paid for the perfect fit, but didn’t need it. I will definitely order again from this company.

October 20, 2025
Unprompted review
Rated 3 out of 5 stars

Get what you pay for

The price of these shades was much less than budget blinds but I would say that the quality isn’t as good. There are a number of windows where the shades are not staying in the desired position.

October 2, 2025
Neutralcurtains logo

Reply from Neutralcurtains

Dear Carey,

Thank you for sharing your feedback.

We sincerely apologize for the issue you've experienced with the shades not staying in the desired position. Providing a satisfactory customer experience is very important to us.

Our customer support team is reaching out to you via email to better understand the specific details and work towards a positive resolution. We are committed to addressing this for you.

Thank you,
Customer Support Team

Rated 5 out of 5 stars

Love Love Love

First, I love the amount of swatches you sent that was very helpful. Next I absolutely love, love the Roman Shades I ordered. It's so hard to find a company that puts the same color fabric on the outside as the lining! I love that. The quality is awesome and I love the fabric. Do not hesitate to order from this company !

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

The quality of the curtains was great

The quality of the curtains was great. We purchased relaxed Roman shades with blackout backing. The fabric is excellent quality and they work amazingly. Easy to install. Recommend taking off an 1/8 inch from all measurements.

September 27, 2025
Rated 5 out of 5 stars

Elevate Your Home with Neutral Curtains' Beautiful Shades

We are absolutely loving our new Ramie Woven Bamboo Blinds and Lily Linen Roman Shades from Neutral Curtains! They look stunning in our renovated space. The installation process was a breeze, making it easy for us to set them up. Plus, the delivery was impressively quick. Overall, we couldn't be happier with our purchase!

September 28, 2025
Unprompted review
Rated 3 out of 5 stars

The brackets are so short that the…

The brackets are so short that the don't clear standard trim for outside mount.

September 12, 2025
Neutralcurtains logo

Reply from Neutralcurtains

Hi there,
Thank you for bringing this to our attention. We take your feedback seriously and would like to help resolve this as soon as possible.
To better assist you, could you please share more specifics—such as the installation setup or any particular dimensions needed?
We are looking into this and will be glad to assist further. Feel free to reply here or contact us directly at support@neutralcurtains.com.
Thanks for your patience and support!

Rated 5 out of 5 stars

My bamboo shades turned out BEAUTIFUL

My bamboo shades turned out BEAUTIFUL! I had reached out to customer service before ordering with questions about measuring and they were super fast and helpful in their response. I shopped around a lot for the right place for affordable blinds and Neutral definitely delivered!

October 1, 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Had issues with my blinds, responded immediately and offered solutions that went above and beyond. As an interior designer, their product samples are fantastic and provide a great presentation for my clients.

October 1, 2025
Rated 5 out of 5 stars

I am so pleased with my linen Roman Shades

I am so pleased with my linen Roman Shades I ordered for my dining room. I was impressed with the instructions for measuring for my two large windows in my dining room. I used the samples they sent to choose the fabric and backing to match my decor. The price is reasonable and quality fantastic. They fit exactly to my measurements. Easy to install and I love them.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have been very pleased with the…

I have been very pleased with the quality and customer service with this company. I found them it to be extremely easy to order, discuss questions or concerns. And that is really what I wish from any company. Happy to do business with Neutral Curtains again.

September 22, 2025

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