Always excellent support from Nexcess…
Always excellent support from people that really know their stuff and deliver information and support in a friendly, professional way.
Date of experience: September 13, 2022
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Reviews 390
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Take a lookCannot thank Stan Conway enough
Cannot thank Stan Conway enough! This guy was helpful, patient beyond expectation and provided great support to solve my issue. Even after I called back hours later and was fortunate enough to get him on the line again (by coincidence) he was able to keep my sane and get me back up and running quickly! Amazing job Stan, THANK YOU!
Date of experience: September 08, 2022
Reply from Nexcess
Hi Kevin - that's great to hear!! We're glad Stan was able to be there for you throughout the process. If you need any further assistance, don't hesitate to reach back out! :)
Nexcess support really went above and…
Nexcess support really went above and beyond for something that was truly out of their control, but they helped me anyway.
Date of experience: September 11, 2022
Reply from Nexcess
Hi Keith - thanks so much for the 5-star review! We're happy to hear how our support team was able to help you. Let us know if there's anything else we can do to help!
Thank you very much for working with me…
Thank you very much for working with me to solve the Admin Email Address change confirmation email not being sent issue. It took 2 calls, but both Luke and Niki were extremely helpful in solving the problem, educating me on what they did, and being over-the-top friendly. In each of my experiences calling Nexcess for tech support, I have found your team very quickly available by phone and very friendly and helpful ... and noticeably more so in all of these areas than most support centers. It shows that this is important to your business model and I truly appreciate it.
Date of experience: September 08, 2022
Reply from Nexcess
Hi Peter - we're ecstatic to hear about your awesome experience with our support team! Thanks so much for taking the time to share! We really appreciate it. :) Please never hesitate to reach back out if there's anything you need!
Professional and Patient
Stan was professional and patient. He sympathized with my issues and provided help beyond what I expected to get.
Date of experience: September 07, 2022
Reply from Nexcess
Hi there - we're so glad to hear how professional and patient Stan was. Thank you for sharing! If you need any further assistance, let us know!
Nexcess has the absolute best customer…
Nexcess has the absolute best customer support I have ever experienced. My website was fine in the staging area, but when we made it live, there were some issues of items not behaving properly as in the staging area. I called, support opened up a ticket and started working on it. Within 12 hours the problems were solved. I absolutely love this company and will always host my customer's wordpress websites here.
Date of experience: September 04, 2022
Reply from Nexcess
Hi Glen - thanks so much for this wonderful review!! We really appreciate it and value you as a dedicated Nexcess customer. Please never hesitate to reach back out if there's anything you need! :)
Stan did a super incredible job
Stan did a super incredible job, not only fixing the problem but also finding a solution to make it easy to fix the problem in the future should there be another similar issue. I really appreciate his support. Great job!!!
Date of experience: September 04, 2022
Reply from Nexcess
Hi Alain - thanks so much for your kind words! We're glad to hear Stan has been incredible, we'll make sure to pass this along. Never hesitate to reach back out if you need any further assistance!
Fabulous tech support at bargain price
I've had a Liquidweb server for many years. I chose them for their outstanding support. When I started building a website for my Emeriti association, I wanted a completely separate account which would eventually be managed by others. The price was great and the Nexcess division of Liquidweb provides the same level of support with phone pickup generally less than a minute. For Wordpress sites, it's the best.
Date of experience: September 03, 2022
Reply from Nexcess
Hi there - thanks so much for your thoughtfulness! We really appreciate the time you took to write this review. Please let us know if there's anything else we can do to help!
Awesome support
Awesome support, all the time, every time. Thank you!
Date of experience: September 01, 2022
Reply from Nexcess
Hello - we're happy to hear you're experiencing our awesome support! Thank you for sharing. If you need help with anything else, please reach back out!
What I love most is that I just asked…
What I love most is that I just asked the question and the person answered it without going through 15 minutes of repetitive unhelpful questions. That’s the way this kind of service should be handled all the time by everyone
Date of experience: August 30, 2022
Reply from Nexcess
Hi Mary - thanks so much for your feedback! We really appreciate the time you took to write us this review. Please never hesitate to reach back out if there's anything else we can help with!
Fast customer care response
Fast customer care response ! And good IT products and technical support !! Thank you ! Nexcess !
Date of experience: August 30, 2022
Reply from Nexcess
Hi there - thank YOU for the 5-star review! We really appreciate it. Please reach back out if you need any further assistance!
Thank you Nexcess!
Recently, our email was getting rejected as spam. We sorted it out and determined that some bad actor(s) were spoofing our web-address and sending emails with malicious content. We needed our DKIM and SPF records set up. Called our rep at Nexcess and they got right on it. Their mitigation propagated globally and we're good again. :-)
Over the years, our experience with Nexcess has been very satisfactory. They've shown themselves to possess the requisite experience, knowledge and technical savvy to see that our e-commerce sites continue to function.
Date of experience: August 29, 2022
Reply from Nexcess
Hi Clif - this is wonderful! Thank you for taking the time to write this review. It's awesome to hear how our team was/and has been able to always save the day. :) Never hesitate to reach back out if there's anything you need!
Great Service!!!!!
Everyone is always helpful and goes above and beyond! We would not host our site any where else you guys are worth every penny.
Date of experience: August 28, 2022
Reply from Nexcess
Hi there! Thank you so much for your kind words!! We really appreciate it - and you as a dedicated Nexcess customer. :) Please let us know if there's anything else we can do to help!
Excellent Nexcess support team.
Prompt response as always to both of my Support tickets in the last week. Both issues were quickly and successfully resolved. Thank you.
Date of experience: August 27, 2022
Reply from Nexcess
Hi Steve - thank you for sharing your experience with us! We're glad to hear your support tickets have been getting resolved quickly and efficiently. Never hesitate to reach back out if you need any further assistance!
Always incredibly helpful and fast. 5 stars is not enough :)
Nexcess support is always fast and friendly, and super helpful. Hafis went above and beyond on chat to help me create a dev environment to particular specs requested by my developer. This is consistent with the incredible support I always get from any team member. For a non-developer like me, this level of support is absolute gold.
Date of experience: August 25, 2022
Reply from Nexcess
Hi Alex - thanks so much for taking the time to write us such a wonderful review! We're ecstatic to hear the helpful support you're consistently given from our team. We'll pass along your praise! Please never hesitate to reach back out if there's anything you need.
A bad plugin sent our site into a 505…
A bad plugin sent our site into a 505 internal error- We couldn't even get into the admin to remove the plugin - but it corrupted the site and deleted access to a bunch of files and settings, including themes/headers and footers. The Nexcess team (with their trusty NIGHTLY BACKUPS!) restored the site to the previous day and its been running perfectly ever since! They also helped eliminate unnecessary files that were taking up lots of space on our DB.
Date of experience: August 25, 2022
Reply from Nexcess
Hi there -
We're so happy to hear how our team was able to restore your site, thanks to our nightly backups!! Thank you for sharing your 5-star experience with us too. If there's anything else we can do to help, please let us know! :)
Nexcess is THE BEST.
Date of experience: August 24, 2022
Reply from Nexcess
Hi Dan - thanks for the review! We appreciate your kind words. :) Let us know if you needed any further assistance!
Buyer Beware - Nexcess Is Not Best
Nexcess seems to have fallen apart in recent months. The support is completely outsourced and often times unwilling and unable to provide any real assistance with their go to line of being "Work with your developer."
I have been a customer since 2017 and am working to move all of my sites off Nexcess, which has become a difficult task in itself.
Date of experience: August 23, 2022
Reply from Nexcess
Hi Jordan - thank you for bringing this to our attention. We are so deeply sorry to hear about this.
While we've requested more information, it seems our support leadership has been able to locate your account. They have looked into this and will reach out to discuss further.
Again, we apologize for the negative experience and really hope to make things right.
The best support team
The best support team, Rajil K V was so quick and informative. Resolved my query in a matter of minutes. You guys rock!!
Date of experience: August 21, 2022
Reply from Nexcess
Hi Veenu -
Thank you for sharing your experience with us! We love to hear that Rajil was super quick and informative when resolving your query. Please feel free to reach back out if there's anything else you need!
Very professional and helpful
Date of experience: August 18, 2022
Reply from Nexcess
Hi Richard -
Thanks for the review! We're glad to hear our team was very professional and helpful. If you require further assistance, let us know!