Nilight Reviews 19

I purchased a light bar, looked at the reciept and they snucked in a $1.56 charge for easy returns that I did not ask for. Apparently you have to opt out of it. I don’t deal with sneaky untrustworthy online stores so I canceled the transaction immediately. 24 hours later they responded and said it was to late, that it had shipped already. They have already charged my credit card. A days later the tracking information still only says shipping label created. Who knows it is from some one off shipping CO I have never heard of, and I’m in the shipping business. And they use some one off Chinese tracking company to track the package. Customer Service really sucks, they have some robot answering the phone, nobody answers text messages or emails for an extended time, and the emails or answered by some AI robot.So end result, I never received the package and they charged me. I disputed it through my credit card company and got my money back.

Their product (switch) works great and their customer service is amazing!

I received an order that I did not place. Have never heard of Nilight until this box arrived.

Has scam written all over this situation.

I ordered a set of the 6 inch light bars. I installed them on my RV and had an issue with one letting water get into it. I contacted them and explained the problem and sent them pictures and they immediately replaced the order and ensured that they would arrive in time for my cross country move. I really appreciate a company that stands by their products and also has great customer service. I'll definitely buy from them again in the future.

I ordered the double set of amber rope lights for my truck. One set was defective and Sunny in customer service was fast to get them replaced. Great customer service!! Great products and superior customer service. Will buy from NILIGHT next time for sure

Absolutely worst service and product. I ordered a light bar on Nilight’s site. My first time plugging it in and it already doesn’t work. I emailed the company from its website asking for a refund or return label. They ask me for videos and photos, then emailed me back suggesting me to check the wiring. Do not buy from them. I am still waiting for them
To tell me how to return this piece of shit.

I,ordered headlight set for my 06 silverado it rained here in burbank drivers side bottom light leaked i sent nilight copies of purchase photos of light cearly showing water inside light housing I have received no,respect for my buying their product or response about them sending a repalcment. Don't buy their products. They don't care.

I ordered from Europe and my package got totally lost in the mail. After many weeks it even got delivered to a wrong address. The postal services where not willing to help, but after some emails with Nilight, they decided to resend my order. I am very thankful for the effort they put into this, and I am so glad I got the unique products I wanted, instead of some refund.

Had a lighwhip break within warranty period. Had zero issues getting in contact with nilight to get a replacement. They take the time to make sure they get you your correct replacement in a timely manner. Great products and amazing customer service!

Very trustworthy company. Fast response and great service. We love the lights.

You can't get a hold of these monkeys.... They have some robotic recording and no live people!!! What gives? They are a chinese brand trying to make it appear that they will support you in the US. Well, that is a BS concept, clearly! Don't buy any of their products if you think you are going to need/get support.

Not sure why so many negative reviews about the customer service, they got back to me quickly and even offered to replace my product. Very easy to understand and communicate with! I had purchased one of their light bars for my truck on Amazon about 2 months ago. I barely installed it a few weeks ago but noticed the turn signals weren’t working properly. Couldn’t return through Amazon so I contacted Nilight through their website and got a response the next day! They were able to replace my item without me having to send the first one back to them. If you’re worried about purchasing something from them, do not listen to these reviews. They solved my issue quickly.

They sell a bumper for a 2016 Jeep JK through Amazon. We recieved and it did not fit. They did not respond to emails or calls for 2 weeks. 3rd try by email, they finally respond, it does not fit your year car, ask Amazon for refund. No help trying to find the right bumper. BAD COMPANY DO NOT USE! No help whatsoever. They could have cared less.

Update - I did eventually receive my item. Thanks! ***Shipping info was sent, then package never moved. After 3 weeks of repeatedly checking in with them, it turns out the item was out of stock and never shipped. Canceled order, a week later I am waiting to see if I will get a refund or have to file a dispute with my credit card company. Very disappointing, waste of time. Submitted this review on their site and of course they didn't publish it.

I purchased a 50” Light Bar that advertised 288W. I tested the output and it is 178W.
It has been days and the only response from the Support center is asking me where I installed the light (which is meaningless). Misleading advertising and poor customer service.
UPDATE: Their response was that the 288W rating was "theoretical power of the LEDs". I am getting 62% of their stated power...I guess they shot a little high on their "theory"

Have had 4 6 switch boxes on my l-3301 tractor, all have failed in or about 1 year. Have sent several e-mails concerning this and numerous phone calls [none of which were answered or returned], very poor customer service.

Their customer service sucks they don't ever get back to you you send emails all you get is some computer generated reply that tells you they'll get back to you as soon as possible. They are slow to process your order.

They address on the website is in PA, However they are actually located outside the USA?
I emailed them and they said due to the time difference they may not be able to contact me during regular hours? I’m also in PA.. I told them by email I’m in the same state to which they never replied!
Scam or not ? Seems scammy to have a USA address if you’re not at that address..