Banner for Trustpilot
Trustpilot logo
Visit website

Trustpilot Reviews 496,409

•
TrustScore 4.5 out of 5

4.4

Review Site
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 116,857 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's ease of use and its effectiveness in helping them make informed decisions before making purchases or using services. Many appreciate being able to access and filter genuine customer experiences, which has often saved them from poor products and services. The service provided is consistently described as excellent, with people commending the staff's knowledge and professionalism. However, some people were dissatisfied with the website's functionality, mentioning issues like lost information when navigating away or difficulties in sending messages. A few other people also felt that their reviews were unfairly removed, particularly 5-star reviews for free businesses, while 1-star reviews were also reportedly removed without clear reasons.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find the site helpful for checking... See more

Service

Users describe positive interactions with service. Many reviewers highlight the service as fast, effective,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Product

People report positive experiences with product, often using the platform to verify a company's products and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately Trust Pilot had had no means of verifying reviews and the fact that these scammers that are being reviewed pay the reviewers for their reviews. I was careful not to vouch for their verac... See more

Rated 5 out of 5 stars

Headline: A powerful platform for truth and consumer rights! ​Review: I am truly grateful for Trustpilot. It is more than just a review site; it is a place where the truth is heard and where consume... See more

Rated 5 out of 5 stars

Ahh, TrustPilot, what would I do without you ! TrustPilot is my go-to before any order on a site I don't know well. You guys must have saved me hundreds, or at the very least saved me an eno... See more

Rated 5 out of 5 stars

First, I would like to thank the site administrators. It's an excellent site for those seeking trust, as all reviews are vetted by real staff, and fake and paid reviews are removed. If you're looking... See more

Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

496K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very bad exerpience

Very bad exerpience , All my customers told me their reviews being removed automaticly which ruining my reputation as new seller.

April 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look