ofenseite.com Reviews

Guten Tag Herr Eck,

vielen Dank für Ihren Einkauf bei ofenseite.com

Es freut uns, dass Sie mit dem Produkt rundum zufrieden sind.
Schade, dass die ausliefernden Spedition Ihr Einkaufserlebnis getrübt hat.
Gefreut hätten wir uns natürlich, wenn Sie die 3 Sterne dann auch auf deren Profil hinterlassen hätten. Wenn es etwas gibt, was wir besser machen können, melden Sie sich gern.

Haben Sie noch Fragen, Wünsche oder Kritik? Bitte zögern Sie nicht uns erneut zu kontaktieren! Sie erreichen uns Mo-Fr von 9 bis 18 Uhr unter 035055 - 69000 oder per E-Mail unter info@ofenseite.com

Hello Tom,

as apparently this time you don’t receive our mails when there’s a PDF doc attached, we’ll try to transform the calculation into another format like jpeg or something and send it to you separately. Hope this time it’ll work then finally, as of course we’re all trying to help you and to find the problem’s reason. Normally, according to the still a bit rough calculation the stove should work properly without the heat exchanger.
So the colleague asked about some more details already on 17 December, as there are the following questions:
• The attic area, is it heated living space or not? (so-called “Warm- oder Kaltbereich“, can make an amazing difference in calculation)
• The flue outlet – is it above the roof ridge?
o If yes, for how much?
o If no, is it at least 2,30 m distant from the roof ridge?
• Within a radius of 15 m of the flue outlet, is there any obstacle, such as for example a tree, another building or house or something like that?

You should have received this message also as mail, if not, perhaps it’s a good solution that you can read the needed information here as well.

Best regards,
ofenseite.com

Dear Mrs. Berkhout,

thank you for shopping at ofenseite.com and thank you for the time you spent to write this review!

Of course we will check if there is any room for the improvement of our packaging. Unfortunately it is not always possible to protect the goods we ship in a way that resists all ways of mistreatment by the parcel companies. If you receive damaged goods please do not hestitate to contact our service desk or in case of severe damages as a precaution refuse to accept the parcel. There are several possible solutions in such cases and I am absolutely sure that we will be able to find one, which meets the expectations of both sides.

If you have any further questions please feel free to contact us! You can give us a call from monday to friday from 9 am to 6 pm at +49 (0)9191-320610 or you contact us by mail at info@ofenseite.com