nickel
nickel chrome
ofenseite.com Reviews
9,408 • Excellent
Super
Super! Great quality product that is well packaged, although delivery can take a bit longer than promised.
Material super
Material super, Spedition katastrophal!
Reply from ofenseite.com
Guten Tag Herr Eck,
vielen Dank für Ihren Einkauf bei ofenseite.com
Es freut uns, dass Sie mit dem Produkt rundum zufrieden sind.
Schade, dass die ausliefernden Spedition Ihr Einkaufserlebnis getrübt hat.
Gefreut hätten wir uns natürlich, wenn Sie die 3 Sterne dann auch auf deren Profil hinterlassen hätten. Wenn es etwas gibt, was wir besser machen können, melden Sie sich gern.
Haben Sie noch Fragen, Wünsche oder Kritik? Bitte zögern Sie nicht uns erneut zu kontaktieren! Sie erreichen uns Mo-Fr von 9 bis 18 Uhr unter 035055 - 69000 oder per E-Mail unter info@ofenseite.com
vielen Dank für Ihren Einkauf bei ofenseite.com
Es freut uns, dass Sie mit dem Produkt rundum zufrieden sind.
Schade, dass die ausliefernden Spedition Ihr Einkaufserlebnis getrübt hat.
Gefreut hätten wir uns natürlich, wenn Sie die 3 Sterne dann auch auf deren Profil hinterlassen hätten. Wenn es etwas gibt, was wir besser machen können, melden Sie sich gern.
Haben Sie noch Fragen, Wünsche oder Kritik? Bitte zögern Sie nicht uns erneut zu kontaktieren! Sie erreichen uns Mo-Fr von 9 bis 18 Uhr unter 035055 - 69000 oder per E-Mail unter info@ofenseite.com
Great products...
Easy to use website, competitive pricing, quality product, speedy delivery. I will certainly be using ofenseite again. Thank you👍
You only know how good a customer…
You only know how good a customer service is once you need them.
Competent counseling and service oriented staff dedicated to solve your problem, should you encounter one like I did. 5 stars.
Good item
Good item! Box was destroyed but inside it was ok!
Your service was faster than originally…
Your service was faster than originally scheduled. Many Thanks for that service.
No aftersales service, no response to emails, stuck since months with unusable Kanuk 3 stove
We bought a Kanuk 3 22.1kW stove and additional heat exchanger in september. The stove was delivered in time.
Problems began when we tried to use the stove for the first time (brand new stove and double-walled chimney installation!). We can't use the stove due to smoke entering our living room. We tried lots of changes (swedish fire startup, replacing the heat exchanger by normal pipe, adding additional double-walled pipes on top of the roof, etc). Nothing helped. We have bought and installed a brand new Kanuk 3 stove and can't even use it.
But even worse: we don't get any help from Ofenseite. I already sent a multitude of emails asking them to calculate the chimney drauft based on their filled-in calculation document, but this calculation has never been done. Nor have they ever helped analysing the situation in order to propose a decent solution. The same story applies to the stove manufacturer EHV. All emails sent without any response.
We are stuck with a unusable stove and freezing temperatures outside. We can't look for help anywhere else since we bought the stove at Ofenseite.
I expect the chimney calculation and a proposition to at last being able to use the Kanuk stove. Or is this stove simply not built to burn wood???
Answers to below questions:
1) heated living space
2) flue outlet not above rooftop, but at least 2,5m from roof ridge
3) no obstacles within 15m
Reply from ofenseite.com
Hello Tom,
as apparently this time you don’t receive our mails when there’s a PDF doc attached, we’ll try to transform the calculation into another format like jpeg or something and send it to you separately. Hope this time it’ll work then finally, as of course we’re all trying to help you and to find the problem’s reason. Normally, according to the still a bit rough calculation the stove should work properly without the heat exchanger.
So the colleague asked about some more details already on 17 December, as there are the following questions:
• The attic area, is it heated living space or not? (so-called “Warm- oder Kaltbereich“, can make an amazing difference in calculation)
• The flue outlet – is it above the roof ridge?
o If yes, for how much?
o If no, is it at least 2,30 m distant from the roof ridge?
• Within a radius of 15 m of the flue outlet, is there any obstacle, such as for example a tree, another building or house or something like that?
You should have received this message also as mail, if not, perhaps it’s a good solution that you can read the needed information here as well.
Best regards,
ofenseite.com
as apparently this time you don’t receive our mails when there’s a PDF doc attached, we’ll try to transform the calculation into another format like jpeg or something and send it to you separately. Hope this time it’ll work then finally, as of course we’re all trying to help you and to find the problem’s reason. Normally, according to the still a bit rough calculation the stove should work properly without the heat exchanger.
So the colleague asked about some more details already on 17 December, as there are the following questions:
• The attic area, is it heated living space or not? (so-called “Warm- oder Kaltbereich“, can make an amazing difference in calculation)
• The flue outlet – is it above the roof ridge?
o If yes, for how much?
o If no, is it at least 2,30 m distant from the roof ridge?
• Within a radius of 15 m of the flue outlet, is there any obstacle, such as for example a tree, another building or house or something like that?
You should have received this message also as mail, if not, perhaps it’s a good solution that you can read the needed information here as well.
Best regards,
ofenseite.com
Excellent product
Excellent product. Excellent delivery.
good experience
I purchased with delivery in Belgium. While the extra transportation fee (99 EUR) was higher than hoped, tot total price difference with other companies in Belgium was still considerable.
This store provided detailed information about the material, easy payment and fast processing and delivery.
excellent
excellent service
Schnell geliefert und bij uns …
Schnell geliefert und bij uns aangekomen. Prices are the best i could find on the web.
Eine nicht zufriedenstellende Erfahrung
The order came in very badly packed, the cardboard boxes were almost falling apart when I received the order. The stove pipes were individually wrapped to protect, that was ok, but still three from the seven stove pipes I ordered were damaged. A little scratching would be fine with me, but the damage was so severe that the pipes couldn't be fitted together anymore. Customer service didn't react at all within the 12 hours they promised on the website.
Reply from ofenseite.com
Dear Mrs. Berkhout,
thank you for shopping at ofenseite.com and thank you for the time you spent to write this review!
Of course we will check if there is any room for the improvement of our packaging. Unfortunately it is not always possible to protect the goods we ship in a way that resists all ways of mistreatment by the parcel companies. If you receive damaged goods please do not hestitate to contact our service desk or in case of severe damages as a precaution refuse to accept the parcel. There are several possible solutions in such cases and I am absolutely sure that we will be able to find one, which meets the expectations of both sides.
If you have any further questions please feel free to contact us! You can give us a call from monday to friday from 9 am to 6 pm at +49 (0)9191-320610 or you contact us by mail at info@ofenseite.com
thank you for shopping at ofenseite.com and thank you for the time you spent to write this review!
Of course we will check if there is any room for the improvement of our packaging. Unfortunately it is not always possible to protect the goods we ship in a way that resists all ways of mistreatment by the parcel companies. If you receive damaged goods please do not hestitate to contact our service desk or in case of severe damages as a precaution refuse to accept the parcel. There are several possible solutions in such cases and I am absolutely sure that we will be able to find one, which meets the expectations of both sides.
If you have any further questions please feel free to contact us! You can give us a call from monday to friday from 9 am to 6 pm at +49 (0)9191-320610 or you contact us by mail at info@ofenseite.com