Oracle Reviews

Total waste of time. The free tier seems a good deal but is never available. Terrible website with login problems, pasword resets, blocked account and no support.

Date of experience: May 18, 2024

I asked to sales chat support to have informations about two easy availability features on their Opera Cloud.

Delia answer me to address my request to customer account manager. Really bad

Date of experience: May 07, 2024

I downloaded their software as a trial version. It did not load properly, so I called the IT people. The person I dealt with explained that I could not access IT support with a trial version. I pointed out that Oracle was not going to land a potentially lucrative contract from a major UK university unless I could access the software for evaluation. I was directed to consult a user forum. When I protested, he said he would ring back. He never did. Frankly, the support offered by Oracle was completely inappropriate and short-sighted. Oracle needs to recognise that there are other providers.

Date of experience: April 08, 2024

You would be lucky to get literally 2% of your Service Request resolved from so-called Oracle Support. They're always referring you to get your answers for your issue on the oracle community sites when we're paying Oracle themselves for support each month. In other words, we have to get the resolutions from each of us paying customers of Oracle Support. This is absolutely ridiculous!! Oracle Support is literally garbage and a complete joke. I wouldn't recommend ANYONE to use Oracle if all possible!!

Date of experience: March 20, 2024

We just learned that Oracle told it's employees there would be no raises this year (I am related to one of them). They did however spend $500 million on a Formula One racecar. We suggest that the company concentrate on supporting its employees, and product and customer service improvement to remain viable in the marketplace as it is no longer officially listed among the 7 giant tech companies.

Date of experience: January 27, 2024

Its amazing how bad this host is. I've worked with a lot of hosts in my time as a developer but this is by far the worst. I recommend literally any other service, the free tier is the worst hook ever and you will never get a free VM because they're never available, and when they are it'll get deleted anyways. This whole experience has been such a waste of time that it cost more than just buying a proper x64 VM from any OTHER host.

Date of experience: June 14, 2023

ORACLE bombarded me with spam emails. I telephoned their customer service and the spam emails stopped. Now the spam emails have started again! I selected "unsubscribe" on the spam email and the homepage opened up, no pop up to unsubscribe. An unprofessional company with dubious practices

Date of experience: November 17, 2023

Today i wanted to login to OCI as always but i get the error "NotAuthenticated". All of my server are offline/i can not reach them via ssh. THERE WAS NO NOTIFICATION BEFOREHAND, ALL MY DATA ON THE SERVERS seem to be LOST.
There's NO SUPPORT because my account does not exist anymore and they want that i create a new account with upgraded plan!
I therefore will not use OCI anymore and can not recommend you to use it. There are plenty of alternatives, AWS, Google etc. that don't delete your account without any notification! Luckily my application wasn't live yet and i made some old backups.
Will switch to one of the renowned Cloud providers to host my application.

Date of experience: March 26, 2023

I subscribed and introduced my debit card details as it was advertised in the home page that i could have used a 4 cpu 24gb ram virtual machine FOR FREE. That instead it was not possible when i signed in, just a 1 cpu 1 gb vm was available: useless for me. This communication is misleading and uncorrect, a cheating way of promoting their services. A firm like Oracle use these low level ways to get clients? What a shame for this company. When you loose a client you loose it for life and always he will talk about what uncorrect was Oracle advertising his cloud service.

Date of experience: January 28, 2023

Love the always free tier. Using it to host several Discord bots no issue. Their firewall was pretty confusing to configure, though luckily the support provided me a link to setup right away when I contacted them.

Thanks guys for the solid service, appreciate it.

Date of experience: June 17, 2022

This POS decision was a terrible mistake. After using MICROS 3700 we decided to move to Oracle simphony Period after 1 to 2 years of implementation we have pulled all equipment and are switching to a competitor. This is not a true cloud base solution. They have integrated a cloud solution with much of the backbone of Oracle EMC, which is just an application integration is done, poorly and consistently. We’re having significant errors that Oracle just recognizes and does not fix. Customer support is poor.

Date of experience: April 13, 2023

I was trying to sign-up with my Visa, the card was being approved but the site was not approving it and I followed the instructions to contact the support. When I got to support, I was greeted by Elaine who tells me that Visa is prepaid/gift and that it is not an acceptable form of payment. I ask why it is listed in the payment options and I do not get an answer instead I just get told that they do not accept it. Her answers were blunt and did not make any sense.

Date of experience: October 29, 2019

As a lot of people here I signed up for the Oracle Cloud free tier. You get a 1 month trial and after that it becomes free with a catch, they will shutdown your VM every week and if you don't turn it on they will terminate it forever without the option to let you recover your data. They will not send you any king of alert about that, just delete and F* you because you only can open a ticket or chat with someone if you pay for the service. That's the worst service I ever got. I must say that I used the paid service and deployed a lot of stuff in the past because the company I used to work for is a Oracle partner. Oracle's cloud service is the worst one available, you will face all kinds of issues specially with authentication and networking. Take your business to the 3 major and more professional cloud services available (AWS, GCP or Azure).

Date of experience: March 06, 2023

the worst customer support ever made!!!
i don't recommend using this support
they take from me 0.94EURO with nothing in exchange

Date of experience: February 13, 2024

We claimed free tier machine (for the first free 300$) and later on we wanted to pay for it, because we knew 300$ isn't enough for us. Everything was fine for a few days, when one morning our account has been suspended and machine deleted. Waste of time, we lost all files and we didnt do any backups because we thought nothing will happen in the first days. This host is the world hosting We could ever imagine. I would rather pay for cloud/azure/aws

Date of experience: July 17, 2023

Ridiculous customer service. Everything in sign up seems to go as planned, even credit card registration, but then something goes wrong on Oracle's side. The error code instructs users to contact customer support, and this is their reply:
"Hello,

Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide.

Regards,
Customer Service Agent"
The incident was further marked as "Solved".
(Incident: 230525-000789)

... This is in a trial for potential paying customers who show interest in their services. Sales are knocking on our doors and having huge sales events to lure customers in, customer service is kicking them out. Ingenious company!

You can decide for yourself, but in my case: Oracle is so far out of contention for our new corporate Data Stack setup I was investigating for. Not even gonna bother their Sales Manager - I'll just ignore him like they ignore me.

Date of experience: May 25, 2023

What a joke company! Someone got into my account, and Now I try to contact they, they don't care about it, customer support is useless, DO NOT USE ORACLE CLOUD! YOUR ACCOUNT CAN BE TAKEN OVER ANYTIME! and oracle can't do anything about it!

Date of experience: May 05, 2023

Oracle is Great!! They just announced they are the Title Sponsor of Red Bull Racing! Very good choice, and am hoping your cloud computing capabilities help propel Oracle Red Bull Racing to the 2022 WCC and Max the WDC!

Date of experience: February 09, 2022

Infuriating experience downloading Java 11. You gotta sign up. Signed up then no email confirmation. Trustpilot review posted, still no email. Can't download that software without signing up and can't sign up due to Oracle's limitations. What an incredible pile of garbage.

Date of experience: March 03, 2020

((((( scam ))))) they stole my money ,
I try to create an account and they ask for my credit card and they cut money from my bank account then the website kick me , Also no account has been created, I tried to talk to the support team and no one answer

Date of experience: November 16, 2022