Love the products here, always fast delivery unfortunately had to return the Barbour cost as it was too small but the coat I bought my daughter fits perfect. She loved it, just noticed that they do dog stuff too, might be treating the pooch to some new Barbour togs too! 🐕
Ordered 2 Shirts and a Jacket from this company, shirts came fine but no Jacket, before I even could email to say this, they had already emailed me and refunded the money, great customer service,
the customer service was excellant very prompt answering and sorting out my query.
I ordered my Barbour jacket over the phone. The lady I spoke to was very helpful & my jacket has just arrived. It’s taken 2 days. Excellent service
I bought a Barbour jacket. It was fantastic, great service, delivered quickly and at a fabulous price. What more could I want. Thank you
Purchased a Barbour jacket online for a present that was not the right size. i was aware that they offer a return policy, due to this potential issue. Once I had spoken to customer services to confirm a return request, I posted it from my local Post Office. After a longer than expected wait I contacted to ask wether it had arrived - and the answer was no. As it was special delivery I spoke with Post Office customer services who confirmed it had been delivered and signed for. I then spoke again with Outdoor and Country customer services to ask to look again. I was told that it must have been lost somewhere and that returns were often counted and not checked once delivered by the Post Office. I even mentioned the name from the signature that I had received from The Post Office but this still wasn't enough. It had been returned and signed for. Real shame as it was clearly there and had been returned. No effort to resolve the situation at all. £££ down and still needed to get the right jacket. This happened a while ago but they popped up on an ad. It reminded me to give this company 1 star. Unfortunately the poor quality of service received continued and I moved on. I hope that member of staff did too!
Ordered Barbour Jackets for my son that where on sale. After completing the easy ordering process and the payment I received multiple emails with the order conformation and a Royal Mail track and trace code. Parcel showed up 2 working days later. Items where securely packed. Would not hesitate to purchase from this company again.
It is difficult nowadays to give five stars for customer services but this company goes above and beyond for their customers.
I was truly impressed with the speed in which they responded to a request and the fact that they actioned my request within hours. Outdoor and Country deserve more than five stars!
5 star goods, 5 star service & 5 star delivery
Three orders, each time the product and delivery has not disappointed. Items have been package securely and protected the items well. Would not hesitate to use the company again.
I have ordered numerous times from Outdoor and Country over the past few years now. They are always such an easy company to deal with! Efficient and easy returns. Highly recommend them to anybody wishing to order from them.
I’ve regularly bought from the Chester store, but on my last visit Jules really went out of her way to help while I dithered about exactly the right Fairfax &Favour boots to buy. They’re an expensive investment and I’m really pleased that I ended up with the ones I originally saw rather than the pair that had been specially ordered in for me. No pressure just endless patience and really helpful advice. Thank you 😊
Excellent – no reservations, I would recommend this company to anyone. The original order that I placed was for a jacket which proved to be too small. It was exchange for a larger size without any argument, and the returns procedure was easy to follow.
My fiancé and I are regular shoppers at Chester's Outdoor and Country. The staff are all so warm and friendly, with the manageress going out of her way to order items in store for us.
The review below puzzles me and is simply unreflective of the staff at Outdoor & Country. I recently purchased a pair of Aigle Parcours 2 Wellies - the manageress went out of her way to ensure I got the correct size (the boots come up very large) and pick the perfect colour. I love them!!!! They fit like a glove and look fab - because of the help I received :)
Been into the Chester store a couple of times and found the lady manager to be very rude, condescending and very pushy. It's a shame as found the rest of the staff more than helpful but won't be going back due to managers attitude.
Excellent store and outstanding service by all staff. They go the extra mile to help, very happy customer.
Excellent as always!
Received my coat really quickly, great company to deal with.
Easy to order. Arrived quickly. Excellent product.
Will not be returning after the way I was treated in the Chester store lat eDecember. I wanted to try on a pair of Fairfax and Favour boots to then purchase online in a colour they don't stock in store. When i asked about sizing the lady gave me a confusing snippet about how the sizes aren't actual sizes and then walked away. I then waited for her to return and asked to try them on and she bluntley said we don't have them in your size, when i hadn't even stated my size. I was planning on spending in there but decided to leave. I perched boots directly from Fairax and Favour and let them know how poorly I was treated by one of their suppliers.
