Pabau Practice Management Reviews 306

Brilliant and thorough onboarding process. Feeling more confident as we launch our new clinic

I am a new customer and I am very happy with their software. Also, I am very happy with customer service and how they are setting everything up for me.

Eva has been absolutely fantastic in helping us set up and structure our CRM system. From the very beginning she was incredibly efficient, organised and knowledgeable, and made what could have been a very complicated process feel smooth and manageable.

She has a very clear understanding of the system and is extremely capable in her field. Every question was answered quickly and clearly, and she was always proactive in suggesting solutions and improvements.

It has been a real pleasure working with her, and I truly appreciate the level of support and professionalism she brought to the project.

Highly recommended.

I have found the onboarding process for Pabau incredibly useful. The team looking after me, in particular Annie and Martha who I have had lots of meetings with, have been very lovely and great at explaining everything. They have also been very patient whilst my 5 month old joins on the calls! My experience so far with the software is amazing - easy to use when up and running, user-friendly, efficient and takes the stress out of running a medical clinic. I like the fact it has extra features like marketing and extra care features and I look forward to trying them all out. It also seems like they are constantly updating and improving things, and are very responsive if any issues pop up. So far, great software, does everything and more, and good value considering everything you can do on it.

Really responsive
Help set everything up
Always on hand to trouble shoot

Incredible product and amazing team who teach you how to fully utilize the many functions to make the client experience flawless and the admin duties easier and much more efficient!

​I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely.
​What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it easy.

Up until now our experience with Pabau has been great.

Emily was very helpful in attaining a competitive rate for me for using Pabau pay and was very patient in helping to set the system up. Thanks for all your help Emily!

The process from start to finish was wonderful!
Alex in the purchasing process, Annie in the onboarding and set-up process, Bryan with revenue, and Dorian with the customer success team were all so kind and very helpful in all aspects of my onboarding and set-up processes.

Emily and Damian from the team have been an absolute pleasure to work with, they have been so patient with us while we set up all of our services. We are so extremely grateful.

pabou ease of use is good it would be good if have more control and even if there is a customer service especially for new customers saves a lot of time hassle

I had a session today with Brian to set up the finance options within Pabau, and I found it extremely helpful.

Brian explained everything clearly and in a structured, easy-to-follow way. He broke the process down step by step, ensuring I understood not just what to do, but why we were doing it. He regularly checked in to confirm my understanding and encouraged questions, which made the session feel supportive and collaborative.

Finance setup can feel quite technical, but Brian made it straightforward and manageable. His knowledge of the platform was evident, and he was patient, professional, and genuinely approachable throughout.

I left the session feeling confident and much clearer about how to manage the financial elements of my clinic within Pabau. I really appreciate his support and would highly recommend him to anyone needing guidance.

Transferring to new system was smooth thanks to the customer support team

We use Pabau for our Wellness Clinic and it is a great tool, intuitive and helps us a lot! Pabau are always on hand to help us if we need it.

Georgina has been a fantastic help and has assisted with everything I needed!

Eve has been great throughout. Her support for the Pabau system is very helpful to understand and use it to its full potential. I have been using Pabau for about 2 years now and still exploring new aspects which are very useful. Highly recommend.

Pabau stands out for its user-friendly design and excellent support team. Setting up our workflows was straightforward, and whenever we have a question, the support team is responsive and genuinely helpful. Our staff picked it up quickly, and our patients love the seamless online booking experience. Highly recommend!

Pabau is my clinic's CRM and I rely heavily on it. Very efficient and straight forward and user friendly.

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively!
Since working with Pabau, my business is far more organized, and I can clearly see its potential to grow. The team is consistently helpful and professional. Martha and Georgina deserve a special mention! They have been absolutely amazing, always kind, responsive, and a genuine pleasure to work with.
After I started working with Pabau fells like having a real support behind me!
Erika Lopes