Parallels Reviews 1,776

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, particularly regarding unexpected auto-renewals and charges without prior notification. Reviewers also reported issues with the product itself, finding it did not meet their expectations or stopped working after a period. The customer service was frequently criticized for being unhelpful and unresponsive, especially when dealing with refund requests. A large number of people also found the refund process to be problematic, with the company often refusing to issue refunds even for unused subscriptions or services. Some customers expressed significant frustration with the refund process, indicating they sought alternative methods to resolve payment discrepancies.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to issues with auto-renewal and cancellation.... See more

Product

People report negative experiences with product. Many customers express disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they have ever... See more

Refund

Customers express significant dissatisfaction with the refund process, particularly concerning auto-renewals.... See more

Payment

Consumers express strong dissatisfaction with the payment process, particularly regarding automatic renewals.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Software works well, but no option to buy lifetime license, expensive as hell subscription, shady practices around preventing users to cancel their subscription, it's a hard pass for me. I'll rather b... See more

Rated 1 out of 5 stars

Worst support ever (basically no answer). They took money from my customers credit card even after ending autorenoval (no products are shown in her account). They never answer or followed up any tocke... See more

Rated 1 out of 5 stars

I purchased a permanent license, and after 15 months, I can no longer use it because I am not allowed to install the latest version, and the old versions no longer work on my computer. There is no sup... See more

Rated 1 out of 5 stars

Watch out for auto renewal of this product. They don't send notification that the renewal is upcoming and will blindly charge your card on file without notice. I thought I had canceled the subscript... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Parallels, a global leader in cross-platform development of virtualization software for macOS. Join over 6-million Mac users who run Windows, Linux, and other operating systems on macOS with Parallels Desktop without rebooting. Download a free 14-day trial of Parallels Desktop here: http://bit.ly/ParallelsDesktopTrialforTrustPilot


Contact info

  • 110 110th AVE NE Suite 410, 98004, Bellevue, United States

  • parallels.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Great Software But Don't Like SaaS (at all)!

I love the software but absolutely do not like the subscription based model. It seems I purchased a "service" and not software. Why not just get a cheap windows laptop that you actually own instead of an annual lease.

Therefore, 1 year and I'm out. Pity as the software runs very well.

March 6, 2023
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Rated 5 out of 5 stars

Customer service is great!!!

It was impossible to use some websites on my Apple with out Parallels. It has made my Apple int a windows computer when ever I need it. Easy to open and easy to shut down. Parallels customer service is outstanding!!! They walk all the way with you for set up and training. I highly recommend Parallels.

March 6, 2023
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Rated 5 out of 5 stars

*FAR* better than VMWare Fusion, IMHO...

I needed a Windows virtual machine on my Apple Silicon MacBook Pro, because I needed to run Microsoft SQL Server Management Studio on it. I tried VMWare Fusion first. It worked, but boy was it a chore to install correctly. Took a couple of hours. A co-worker of mine tried Parallels, and he had *SUCH* as easier time of it. Parallels went and found (and installed!) the correct version of Windows 11 Pro (VMWare made me find it, download it, and install it manually). Further, using Parallels, you can run Windows programs directly on your Mac desktop, right next to Mac programs. They call it "coherence mode," and you can't even tell that the program is a Windows program running in a virtual machine. It looks like a native Mac app!

The last straw for me was when VMWare Fusion wouldn't let me copy/paste something from a Mac app to an app running inside its virtual machine window. Because apparently it just can't do that. No clue why. It just can't. They even say so in their documentation. So I uninstalled it and switched to Parallels. That was a bit over a month ago, and I'm not going back.

Parallels also offers you the ability to subscribe to the software annually, if you want "free" major-release updates, or you can pay for the software one time, and not get any major-release updates. I *LIKE* the idea of actually being able to BUY software instead of subscribing to it forever. Having the option to do either is definitely a plus in my book.

March 30, 2023
Rated 5 out of 5 stars

Some times I need Win11 on my Macbook

Sometimes I need Win11 on my Macbook Pro. I usually use Parallels to access some of network resources that are not accessible from MacOS. It's great to have this option without compromise (speed, ease of use).

February 28, 2023
Rated 5 out of 5 stars

Running Windows on macOS is an amazing…

Running Windows on macOS is an amazing experience. My favorite games including NFS Underground 2 and Constantine run well and are fun to play. I am a stock market and forex trader and MetaTrader 4 software runs well. I recommend all people who need to install Windows software on macOS to buy Parallels.

March 29, 2023
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Rated 5 out of 5 stars

An Essential tool for Apple Silicon based Macs

Parallels Desktop is very easy and simple to setup Windows on Mac. It works very well all of the time it is running and does not slow down performance to much. All Windows applications that I install work well and with minimal to no issues.

March 29, 2023
Rated 5 out of 5 stars

Parallels is one of the best software…

Parallels is one of the best software programs you can use on Mac.
With it, you can easily run Windows apps on your Mac as if they were native to the operating system.
The installation process is very simple, and the support is great.
The Parallels Toolbox is also fantastic, with a range of useful tools for day-to-day use.

Well done, Parallels team!

March 1, 2023
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Rated 1 out of 5 stars

Too difficult to pay for

If you're going to sell a product then at least make it easy for customers to pay. It want's me to set up a subscription, which the quantity of licenses is too high, I need to reduce it, but I can only do that by letting it expire causing everyone an inconvenience. And then they don't invoice you but expect credit card payment. Surely collecting money in is a priority? It doesn't seem so, so I won't be investing!

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Windows full integrate ad easy-to-use

You can easily create a VM with Windows (now version 11) and open your software not present on MacOs.

The software is really easy-to-use and fully integrated with Mac operating system, you can open program (installed in the VM) directly on APPLE+Space.

You can open all the .exe files and write directly on NTFS external Device.

March 5, 2023

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