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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant issues with payments, including unexpected charges, unauthorized renewals, and difficulties in completing transactions. People frequently reported problems with subscriptions, such as being charged for services after cancellation or experiencing early renewals and double charges. Additionally, numerous users expressed dissatisfaction with the refund process, finding it challenging to obtain their money back even when services were not rendered. Some people were dissatisfied with the customer service, describing it as non-existent, unhelpful, and even rude. However, a few other people also felt that the customer support was quick, responsive, and efficient, with some even praising the ease of reaching them and their willingness to help with refunds.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Service

Customers had negative experiences with service. Many reviewers expressed disappointment, citing unhelpful... See more

Subscription

Clients share negative opinions on subscription practices. Many reviewers report charges they did not expect... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the amazing, top-notch,... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report being denied... See more

Reviews shaping this summary

Rated 2 out of 5 stars

They didn't ask for a phone number in the information field. After the purchase, they ask for a phone number, and without it, they can't transfer the license for the program, even though everything ha... See more

Company replied

Rated 3 out of 5 stars

No posibily to change existing songs after they have been made. Once AI likes a sound it's very difficult to change the sound of the music. Every test of how the sound is, we pay a credit. Minimum 6 c... See more

Company replied

Rated 1 out of 5 stars

Worst payment provider ever. Sends an unclear email asking for more information about you, like billing address, even when you entered it already in the form. Doesn't state clearly that you should rep... See more

Company replied

Rated 1 out of 5 stars

Sign up for this service but never could access any site or service at all. Contacted company, never could speak to anyone. Submitted request for refund (24 hours later) received reply stating I must... See more

Company replied


Company details

  1. e-Commerce Solution Provider

Information provided by various external sources

PayPro Global is a suite of eCommerce solutions that cater specifically to software developers and vendors, helping them simplify the distribution and reselling of their digital products, software, SaaS, and other goods to end users all over the world. With PayPro Global, software developers and vendors, they are able to sell and market their products online, accept payments through multiple online channels, increase cart value, and fully visitor to customer conversion rate.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

691 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good merchant of record for global sales

I use them as a payment processor/merchant of record to sell my software online, worldwide.

Been using them for around 6 months now, and it's worked very well - customers have had no troubles, payouts have been quick and reliable so far, the online dashboard is unpolished in places but does the job effectively, and support has been extremely helpful & responsive with the various small questions I've had.

I had previously had problems with payments elsewhere when selling in Latin America & Asia, and PayPro have been a notable improvement on other processors I've tried in terms for selling outside the US & Europe - much wider payment method & currency support, and better fraud handling (e.g. they can enable 3DS and other tighter checks on a per-country basis if you ask, depending on the issues you're seeing).

August 30, 2023
Unprompted review
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Rated 1 out of 5 stars

They are did scam with me i did order…

They are did scam with me i did order through ammy ask for refund they said connect supervisor but they wont give my money backk not recommended that website at all fruad …..

August 8, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Customer,

We are sorry to hear about your experience.

Due to the records in our system, the Order 28881020 has already been cancelled and money will be refunded back to your account within a couple of business days. Kindly note that the refund process might take up to 10 business days.

For further assistance, please write us an email at support@payproglobal.com or call :

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you in advance.

Best regards,
The PayPro Global Team

Rated 1 out of 5 stars

Took extra 162 euro from 1500 because…

Took extra 162 euro from 1500 because of using their service, not recommended there was NO information about double exchange (EURO->PLN->EURO), Refusing to rollback or anything, support does not answer you questions instead copy pastes ready texts.

August 11, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Customer,

We are sorry to hear about your experience.

PayPro Global is a reseller of software, SaaS, and digital goods. So we would require further details to get the matter sorted out.

In order to locate your order, we would require your email, full name, date of the charge and the last 4 digits of the card that was used.

If you don't feel secure providing this information here, please write us an email at support@payproglobal.com or call :

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you in advance.

Best regards,
The PayPro Global Team

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Rated 5 out of 5 stars

perfect service

perfect service,
had lost email with licence key,
Asked for it and got it within a few minutes.
Unbelievable! :-)
Many thanks and successful business

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

customer ordered 2x by mistake

yes, the individual handling my order of which i did so 2x, was on it quickly and handled the problem not only with swiftness, but did so rather nicely. i appreciate that individual immensely.

July 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Problem Solved!

The person on the phone assisted me to the very end trying to find all different ways to help. I finally was able to solve the problem and get my software reinstated and able to be used again. I really appreciated the help.

July 19, 2023
Unprompted review
Rated 4 out of 5 stars

Customer Security, thumbs up..

First of all, I have to admit that I was a little apprehensive when an email claiming that your services were unable to contact me was received. How is this possible because there was nowhere to enter a phone number while completing the transaction.

When I dialled the international number, all I heard was a recording, which worried me. Then I noticed a toll-free number, and a man answered it.

After verifying as the legit cardholder, he told me that I would receive my serial number shortly. Indeed, a few minutes later, the email containing the serial number I had purchased arrived.

I do value your services' attention to the needs of your consumers, but if you would want a contact number, please include a field for it on the order, as there wasn't one.

Additionally, both of the two contact numbers must to be answered. I got a recording when I dialled the international number. I was on the verge of giving up when I made the decision to phone the toll-free number was also listed.

Once more, I want to praise the system for confirming the CC holder. Yes, it is annoying, but you know I prefer that to be sure someone or the corporation gives security with online purchases.

I appreciate your patience with my candour, which was followed by assurances.

July 13, 2023
Unprompted review
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Rated 1 out of 5 stars

I can confirm this is a scam company

I can confirm, this company is shady to say it nicely.. they wanted me to verify mi identity and asked me to send picture id and pictures of my cc, when they flagged me for a wp plugin i wanted to purchase, I sent in my info, and I was denied, then I was billed 142 USD and yesterday i was Billed 204 USd, after a refund was promised.I charged back the transaction.

July 6, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Ari,

We are sorry to hear about your experience.

Please know that our main concern is to create a secure online environment. In the situations in which we may have doubts regarding the legitimacy of a transaction, further verifications are necessary. This is, also, the reason for which you were asked to confirm your identity using any legal document.

Additionally, we would like to mention that no funds were withdrawn from your account. For security reasons, an authorization hold has been placed on a certain amount of funds by your bank until all verifications are complete. This money will be back to your account as soon as the authorization hold will be canceled.

For further assistance, please write us an email at support@payproglobal.com or call :

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you and we apologize for any inconvenience this situation may have caused.

Best regards,
The PayPro Global Team

Rated 1 out of 5 stars

Randomly stole 2 amounts of money from…

Randomly stole 2 amounts of money from my account saying they take payments for an app called clario on apple! A who gave clario the right to give you my bank details I’d call that breach of privacy! B transactions do not appear on apple statement but they know all the details!!!!! Be ware!!!!

June 29, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Nunya,

We are sorry to hear about your experience.

PayPro Global is a reseller of software, SaaS, and digital goods. So we would require further details to get the matter sorted out.

In order to locate your order, we would require your email, full name, date of the charge and the last 4 digits of the card that was used.

If you don't feel secure providing this information here, please write us an email at support@payproglobal.com or call :

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you in advance.

Best regards,
The PayPro Global Team

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Rated 1 out of 5 stars

Please cancel my membership

June 22, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Mike,

PayPro Global is a reseller of software, SaaS, and digital goods. Due to the records in our system, the subscription under the provided email has been cancelled, so no further charges will occur to your account.

If you require any further assistance, please write us an email at support@payproglobal.com or call:

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you in advance.

Best regards,
The PayPro Global Team

Rated 1 out of 5 stars

PayPro Europe Seems to be a Scam.

Seems to be a scam.
I paid for credits to use on the platform but the service didn't work.
We've now opened a dispute in Paypal and will leave a few more reviews on the main platforms to warn other people to avoid these people.

The Paypal dispute has been escalated due to no refund so I presume the owners are refusing to refund the payment for a non service. It's only 8 dollars guys. If you prefer we can arrange payment in instalments as I know business is hard these days.
Paypal Case Number
PP-R-TUH-486990039

June 21, 2023
Unprompted review
PayPro Global logo

Reply from PayPro Global

Dear Peter,

We are sorry to hear about your experience.

PayPro Global is a reseller of software, SaaS, and digital goods. So we would require further details to get the matter sorted out.

In order to locate your order, we would require your email, full name, date of the charge and the Order ID number (8 digits).

If you don't feel secure providing this information here, please write us an email at support@payproglobal.com or call :

Phone (international): +1-647-977-7769
Phone (US/Canada toll free): +1-888-317-4868
Phone (Germany toll free): +49 800 7234796
Phone (UK toll free): +44 800 368 8867
Phone (France): +33 1 856 44555

Thank you in advance.

Best regards,
The PayPro Global Team

Rated 5 out of 5 stars

I found the product easy to use and great service

I found the product easy to use and help me recover the information I needed. I placed another order and made a mistake on the details, I contacted the customer time who in no time at all were able to correct the error. Great product graey service

June 22, 2023
Unprompted review

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