This order, upon 100% manual inspection of ALL units only had 4 pens that were not what I ordered (blue ink instead of black ink). A vast improvement over the last order I received from you where ther... See more
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Review summary
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Reviews shaping this summary
The product I received was great. I received it in a timely manor. However I made sure to follow up on my project and discovered the inventory was out of stock and had to switch to a different item. I... See more
Company replied
The pens are nice, I don't need to distribute them until December but have been using one of them at home. I looked inside and the ink cartridge is soooooo small I wonder how long the ink will last.... See more
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The pens selected and ordered were simply beautiful and all of the recipients who received them loved them. The pens arrived in a timely manner. I will definitely be placing other orders in the futu... See more
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Engraved Alpha Soft Touch Pen with Stylus®
(2K)
Bright Alpha Soft Touch Pen with Stylus
(1K)
Engraved Alpha Stylus Pen with Rose Gold Trim
(1K)
Engraved Bright Soft Touch Diamond Stylus Gel Pen
(942)
Engraved Bright Diamond Stylus Pen
(752)
Mineral Alpha Soft Touch Pen with Rose Gold Trim
(724)
Ombré Alpha Pen with Rose Gold Trim
(721)
Engraved Pearlized Gyro Fidget Stylus Pen
(666)
Engraved Monochrome Soft Touch Diamond Stylus Pen
(542)
Reflections Wall Calendar
(525)
Company details
- #35 of 38 best companies in Promotional Item Store
About Pens.com
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy (and affordable!) to find the perfect merchandise for your brand and budget. Whether you need personalized pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customize with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
1 Sharpie Way, Building 3, 37160, Shelbyville, United States
- 1-866-900-7367
- https://www.pens.com/us/s/customer-service
- pens.com/us
4.1
Great
52K reviews
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pleasant experience
The web page was easy to navigate, it was easy to order also. The pens are great and the personalization was very nicely done.
The only concern I had was it should be a little clearer that if an item is on sale, you cannot use the first-time buyer % off coupon.
Delivery was timely also.
May 8, 2026
Reply from Pens.com
Thank you for taking the time to share such thoughtful feedback Linda. We’re glad to hear the ordering experience was smooth, the personalization turned out well, and everything arrived on time.
We also appreciate you pointing out the note about promotions and coupons. Feedback like this is valuable and helps us understand where the experience can be clearer for customers.
Reply from Pens.com
Thank you for sharing your thoughts Vincent. We truly appreciate you taking the time to leave feedback and are glad your experience made a positive impression.
Very nice product
Ordered pens, have order several times in the past to hand out to our supporters. A nice product. People loves these pens. One comment I do feel the shipping rates are too high.
May 10, 2026
Reply from Pens.com
Thank you for your continued support and for choosing us again Karen. We’re glad to hear the pens have been well received and that they’ve made a positive impression with your supporters.
The pen sets came out great
The pen sets came out great, better than other places I’ve ordered from.
Thank you
May 10, 2026
Reply from Pens.com
Thank you for sharing your experience with us. We’re glad to know the pen sets met your expectations and stood out compared to past orders elsewhere. Your feedback means a great deal, and we truly appreciate your trust.
Easy ordering process fast delivery
May 10, 2026
Reply from Pens.com
Thank you for sharing your experience Rachelle. We’re happy to know the process was smooth from start to finish and that everything arrived promptly. We truly appreciate your support.
Pens are good.
May 8, 2026
Reply from Pens.com
Thank you for taking the time to share your feedback Evelyn. We’re glad to know the quality met your expectations and truly appreciate your support.
Reply from Pens.com
Thank you for sharing your feedback Morrice. We’re glad to know the item met your expectations, and we truly appreciate you taking the time to let us know.
Delivered what was ordered on time.
February 8, 2026
Reply from Pens.com
Thank you for sharing your experience Paul. We’re pleased to know everything arrived as expected and within the timeframe promised. Your feedback is greatly appreciated, and we’re glad we could meet your expectations.
Reply from Pens.com
Thank you for sharing your feedback Linda. We’re glad to hear you’ve had such a positive experience, and we truly appreciate you recognizing the care and transparency Jada brings to her work. Feedback like this means a great deal to us.
KUDOS!
I am rating pens.com a 5 because of their customer service.
It was outstanding!
So, although my original order was not to my liking (color was not showing up on product and font was 2 small). They did everything to correct the problem. CS was also great at following up. And not just an email! I got a phone call from a live rep that took great care of me and resolved my problems. Kudos to their CS!
April 2, 2026
Reply from Pens.com
Thank you for taking the time to share your feedback. We’re truly grateful for your kind words and are glad our team was able to step in, stay engaged, and make things right for you. Delivering attentive support and seeing an issue through to resolution is very important to us, and we appreciate your trust and recognition.
Reply from Pens.com
Thank you for taking the time to share your experience Dean. We’re glad to hear everything went smoothly and that the quality met your expectations. We truly appreciate your support.
The sales rep processed an order that I…
The sales rep processed an order that I had not approved and had it shipped.
May 10, 2026
Reply from Pens.com
Thank you for taking the time to share your experience. We’re glad to hear the matter has since been resolved by our team. If there’s anything more we can assist with, we’re here to help.
The pens I receive were good quality
The pens I receive were good quality. The imprint was perfect. Prices are good. I spoke with customer service before placing my order. They were so helpful and knowledgeable. I received the order quickly.
May 7, 2026
Reply from Pens.com
Thank you for taking the time to share such a detailed review. We’re glad to hear that everything from the product quality to the support you received met your expectations. It’s always rewarding to know our team was able to assist you confidently and that your order arrived promptly. We truly appreciate your trust and support.
The pens are uniquely wonderful
The pens are uniquely wonderful. Easy and smooth to hold in your hand
May 8, 2026
Reply from Pens.com
We’re so glad to hear this and truly appreciate you sharing your experience Perrine. It’s great to know the design and feel made such a positive impression. Thank you for choosing us and for your kind feedback.
Easy to reorder fast delivery and no…
Easy to reorder fast delivery and no hassle payment plan. Thank you. My bowlers love these pens!
May 9, 2026
Reply from Pens.com
Thank you for sharing this with us Wendy. We’re glad everything from reordering to delivery went smoothly and that the pens were so well received. We truly appreciate your support and look forward to assisting you again.
I highly recommend Pens.com!
The customer service rep that helped me, Ramoy Anderson was very helpful and patient. He communicated effectively during the transaction, offered options for me to review, was very knowledgeable of the product and explained the timeline from the design process to production, and when to expect delivery.
May 7, 2026
Reply from Pens.com
Thank you for taking the time to share this feedback Valerie. We’re pleased to know you felt well supported throughout the process and that the guidance you received helped set clear expectations from start to finish. Recognition like this means a great deal to our team, and we truly appreciate your trust in us.
Reply from Pens.com
Thank you for sharing this feedback Charles. We’re glad to know the care put into the product and overall experience stood out to you. Your support is truly appreciated.
Reply from Pens.com
Hello Todd,
We're happy to hear that you found our services to be satisfactory and reasonably priced. Thank you for your positive feedback!
Order was delayed andqu
Order was delayed and print quality was poor. Half of the Texas on th logo is missing on every 10th koozie.
May 7, 2026
Reply from Pens.com
Hello Sherrie,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
for clothing go to 4impring or Vista Print, they are experienced
The level of quality control and customer service were amateurish. They have relaxed or filled themselves up on their laurels from selling pens, that their expansion to clothing was presumed to be successful but it is obviously not. Buy their pens but stay away from their clothing. I have purchased from Vista Print and from 4Imprints and received a quality base product and quality logo workmanship and paid the same price. don't spend your money on a want-to-be who can not deliver.
May 10, 2026
Unprompted review
Reply from Pens.com
Hello Luke,
We appreciate your feedback and regret that our clothing and service didn't meet your expectations. We'll review our quality control and workmanship. Your comments regarding other vendors are helpful as we strive to improve.
Thank you again for sharing your thoughts. Please send us an email to Reviews@pens.com so we may further assist.
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