Easy to submit, fair price, processing was timely. I’d give it 5 stars except the submission window was rather short considering I had to wait to receive my new computer, get it up and running from my... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sent in used iPad and was able to track progress through Phobio. However we never got response from Costco's digital shop card acknowledging trade in value. Phobio has followed up with Costco. We r... See more
Happy to get some money for a used phone (these two were actually brand new, never been used) . Website didn't work at all well so had to get customer service to intervene. The estimate was $41 for... See more
I was reluctant to use Phobio for trade-in of my device because 1) I prefer knowing the exact trade-in value that I will receive in-store and 2) of the bad reviews. I created a single video of... See more
Company details
- #4 of 6 best companies in Technical Service
Written by the company
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled. Having trouble with your trade-in? We are here to help. Reach out to us at phobiosupport@phobio.com and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Contact info
1201 Peachtree St NE, 30361, Atlanta, United States
- 1-855-PHOBIO-8
- info@phobio.com
- phobio.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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The sign up was easy and I was kept…
The sign up was easy and I was kept informed during processing. The shipping box was also easy to use and submit. I could have received a higher payment if I recycled through Apple. However, the COSTCO shop card is more versatile.
May 21, 2026
Easy process to return iPad
The whole process was smooth from signing up online to sending product back to getting the Costco gift card. All steps proceeded in a timely manner. Thank you. I will recommend your company to others.
May 21, 2026
Website easy to navigate
Website easy to navigate. Easy to track the exchange.
shipping box arrived with very good instructions
May 21, 2026
Simple Technology return
Easy, simple and only took a few weeks for whole process! Love the Costco card!
May 20, 2026
Very easy process and very fast to…
Very easy process and very fast to receive the Costco shop cards. I made the mistake of wiping the first phone before going through the quote process, it asked several questions I wasn't sure of the answer. I was able to find them but would have been easier to do the quote process first.
May 20, 2026
Very easy and efficient to get my old…
Very easy and efficient to get my old iPad traded in.
May 20, 2026
Easy & accurate
Easy & accurate. Returned an iPad mini for Costco credit. As promised, received the credit after sending device. Highly recommend.
May 20, 2026
Fast process
It was easy, clear instructions and extremely fast. Thank you for everything!
May 20, 2026
Very easy to send in the request
Very easy to send in the request, got my rebate quickly
May 20, 2026
UPS/Phobio didn't handle my laptop properly
My laptop was in good physical condition when I handed it over to UPS for "packing and delivery". I thought it was convenient that I didn't have to box it myself, but I shouldn't have trusted that option. Phobio got back to me with pictures of "external damage to the laptop" and paid me only $32 instead of $160 that I had agreed to initially. I don't know if UPS or Phobio damaged my laptop, but I won't be using this service again.
May 20, 2026
It was a simple
It was a simple, straightforward process.
Followed the directions and had my trade in money within a week.
May 20, 2026
My trade-in experience has been… horrific I have not gotten paid
My trade-in experience has been horrific. I have sent the helpline an email and never got a response. I haven’t gotten paid. I have not gotten paid nor have I heard from the company. It’s been over a week since my last email it’s been weeks since I mailed in my item. They owe me $85. Where is my money?
May 20, 2026
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