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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making the process of finding a place or managing properties much easier. Many people highlight the excellent service, noting its efficiency, speed, and the clear explanations provided throughout. However, some people were dissatisfied with the clarity of explanations regarding contract amendments and experienced unprofessional communication from a staff member during a phone call. A few other people also felt that their requests for contract changes were refused without clear justification.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team for being helpful, responsive, and... See more

Service

People report positive experiences with service. Customers praise the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashar was really helpful and responsive to show me to multiple rooms within council house HMO's and answered all questions promptly.

Rated 5 out of 5 stars

Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!

Rated 5 out of 5 stars

After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole pr... See more

Rated 5 out of 5 stars

Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property... See more


Company details

  1. Property Management Company

Written by the company

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was recommended by my friend and…

I was recommended by my friend and didn't disappointed, Pisoria find a perfect place for me
Thank you guys

February 17, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Nero - thanks so much for your kind review. Pleased to be of assistance!

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Rated 5 out of 5 stars

Great service!

When you’re looking for a flat in London, I would definitely recommend Pisoria!

February 16, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Romy - thanks for your kind review and recommendation :)

Rated 5 out of 5 stars

Really good service

Really good service, I recommend!

February 16, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

HI Pedro - thanks for your kind review. We hope that you are settling in well to the flat and getting along with your flatmates.

Rated 5 out of 5 stars

Friendly and professional experience…

Friendly and professional experience through the whole letting process. Very helpful and effective communication to ensure everything was achieved in order to be successful in application. Also very speedy responses for issues faced after moving in.
I highly recommend Pisoria to anyone that is looking for a good standard of living and experience.

February 16, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Shabana - thanks so much for your kind review, we are glad to have been of assistance!

Rated 5 out of 5 stars

A breath of fresh-air in the letting space

I engaged Pisoria's services as a landlord for my house in Leyton.

Over a period of time, they dealt with;

1. Transferring the existing tenants onto new contracts for me.

2. I did not have the money to completely renovate the property. I also did not want to eject the tenants to renovate. So each time a tenant left a room, the renovated that room by room, modernising it, getting an uplift in the rent for that room.

We also got to the stage where the kitchen and bathrooms were also upgraded. I cannot explain how brilliant this service was for me as a landlord, having the continuity of the tenants (and rent) while upgrading the house to a better standard.

3. Finding and vetting replacement tenants.

I found Alex and his team a real breath of fresh air in the letting market space. From sourcing tenants and finding replacements in a timely manner so there were no voids to having an in-house repair team that got small jobs done without getting an eye watering bill.

I also found the feedback from the tenants and general satisfaction to have been markedly improved.

Very happy tenants and in turn happy landlord.

February 16, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Thanks Matthew. It was a pleasure looking after your property in Leyton.
Please do of course let us know if you have others you would like us to take care of!

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Rated 1 out of 5 stars

Cancelled a viewing Friday afternoon…

Cancelled a viewing Friday afternoon with 45 min notice because the guy was sick (understandable) the following day cancelled two viewing with 7 minutes notice, Seriously?

Unprofessional and waste of time.

June 8, 2019
Unprompted review
Pisoria logo

Reply from Pisoria

We are sorry that you experienced a late cancellation of a viewing. We always aim to give ample notice of any change in plans. From time to time an emergency or unexpected event may crop us - as is sometimes in the nature of property management. If you wanted to let me know who your viewing was with I could look into this for you to try to find an explanation.
Should you wish to view another property with Pisoria in the future, I trust that you will experience service as usual, which we strive to ensure means punctual, polite and helpful letting agents.

Rated 2 out of 5 stars

Dodgy Landlords - avoid if possible

I would not recommend renting through Pisoria. The issue is that they deal with bad landlords and are not capable or stong anough to push back and make landlords act when needed. Only giving two stars because the agents do at least try.

My case was that my bedroom ceiling (and two other rooms) started leaking within three weeks of moving in and despite dozens of emails, calls and promises that it would be fixed it never was. For the remaining 3.5 months of my tenancy, it leaked every time it rained and a 1.5 inch hole formed in my room ceiling.

I withheld my final month's rent as compensation for the breach but the landlord simply claimed it all back from my deposit. After disputing it through DPS they didn't hesitate to award me a full return of my deposit.

It's also worth noting that Pisoria exchange good reviews for vouchers and have their own staff leaving good reveiws so don't necessarily trust the good ones.

May 3, 2019
Unprompted review
Pisoria logo

Reply from Pisoria

I am sorry that you have had such a bad experience renting a property which was supplied by one of our 3rd party landlords. We pride ourselves on all of the properties that we provide, including those owned by our 3rd party landlords. The leak that you experienced was a sudden onset, and proved very difficult to resolve, especially as we needed to push and prompt the landlord to make the resolution. We are of course no longer working with this landlord and property.
We carefully assess all of our properties before taking them on, and upon first inspection by us there was no leak at the property and it was in a good condition.
We are truly sorry for the circumstances that followed, sometimes difficult circumstances arise, and we always give our best and push for these to be resolved appropriately. Sometimes the circumstances are such that a bad experience as a result is very difficult to avoid. We are only sorry that you experienced one of these circumstances, and will strive to eradicate that memory should you decide to rent again with Pisoria in the future.

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