Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Plex adverts

Firstly, while it's easy to create an account, that's about the only good point.

There are some good (if not new) titles available, but the issue for us was that the ads are incredibly intrusive. They're not only very frequent, but are far too long compared to the segments between them.

We got about two thirds through our episode, having already had about three lengthy ad breaks, only for the rest of the program blanked.

Will not be watching again

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Crap

This is the App if you like adverts with a bit of Film between them, absolutely crap.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

I hate it!

I hate it!! 8 ads in a row!! I know it’s free, but more ads ham the movie you’re trying to watch?!? NO!

August 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Greed taken to the next level

You now have to pay to stream content straight from YOUR self-hosted server (without any relays or proxies) to YOUR browser via the internet.

Absolutely disgusting, switching to Jellyfin.

August 23, 2025
Unprompted review
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Rated 1 out of 5 stars

My experience for plex is the worst of…

Sorry forgot to tell the other reviewers on here if you’re review was liked it was me and if you truly despise plex as much as me like my review. My experience for plex is the worst of the worst. I would not recommend plex to my worst enemy. So you know plex every single ad I do not watch and I mute it. So you're ha4d work for ruining my viewing experience did not work. Also I'm glad I didn't pay 1 red cent for your service and others. I hope plex and a lot of other worthless apps get dropped. 😁

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Stupid platform

Don't even waste your time watching something on this website. Stupid says "watch free movies" and what it offers is an old, third-hand British movie with 7 advertisements every 9 minutes. Not recommended.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Google: A "Reserve The Right To Refuse Sign-In" Mess-up-in-the-head!

I have to once again jump to conclusions, usually provoked by Google, because the mess-up-in-the-head company has infinitely expanded to another reason for me to ONCE AGAIN emphasize when I say "DO NOT TRUST GOOGLE TO FIX IT," by reserving the right to deny us a sign in on apps and websites, like this one. Let me know if you agree on this or if you still think that Google is doing a fine job.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away !!

Like everyone else here I am strongly advising to stay away from Plex.

The software look nice and everything you hope for but you will never get what you pay for.

Plex is just not working, bugs keeps coming and will destroy all your movie nights!

Service is the worst possible since they do not offer technical support. Of course since they know their software is not working.

They refuse to give a refund

July 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Not worth it if you don't want to buy a license

Want to stream movies from your own server? That's a premium feature.
Want subtitles that line up with your media? That's premium too.
Want to sync up watching with your friends? That's not a feature at all, even with the premium license. (It used to be, but they scrapped it.)
Everything that used to be good about this software has gone out the window in the past year. Now features that have been standard for years are "premium" features, and require a license. Bonus: The license price more than doubled just days before they notified users of the changes.

So if you want to drop $250 to use a server that you operate, which streams files that you own, Plex is the right fit for you. For the rest of us, it's just a disappointment.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Trainwreck marketing strategy to make money

I've been using Plex for about 10 years and recently started watching some of their ad-supported content. Now, however, I have to pay to access my own media, which I find frustrating. This feels like a disastrous marketing strategy for Plex, as they’re trying to profit off content that belongs to their users. I believe there are better, more respectful ways for them to generate revenue without alienating their user base.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

DONT USE PLEX

it was dump whenever i used plex it would not load the movie it did not matter what hotspot i was using it just did not work 😡😡😡

July 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Movie with no ending to watch!

Signed up, started watching a movie, hour and a half into it ….. and the movie cuts out 10 minutes before the end! I restarted it, fast forward to the same point, same again!! So what’s the point in a movie where you don’t get to see the ending !!?just Rubbish, don’t bother.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Don't Bother Installing Plex Media Server

Roku Media Player is missing some Codecs I need so though I would try PLEX since it is available on Roku.
First impression Looks Great. Second impression, if I can get it to work it might be Great. Where I am now, two hours later....
Would like to give it No Stars but have to give it 1. Complicated setup. Some bits sort of work. Playing a large media file, on my own server, stutters and stalls. The sound quality is rubbish. Thought I had the wrong file till I played it in VLC. Great sound, great video. Well done VLC.
Tried playing a free old film available in Plex. Waited ages for the thing to stop endlessly spinning but it did play when i tried again later although there were a lot of adverts. Will be uninstalling Plex Media Server. What a waste of my time.

July 4, 2025
Unprompted review

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