Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It's not free

It's not free, not when you have to endure and suffer thru 15 minutes of commercials every 15 seconds. What a greedy heap of garbage of a company.....!

March 23, 2025
Unprompted review
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Rated 1 out of 5 stars

This streaming service is GARBAGE

This streaming service is GARBAGE! I just downloaded it on fire TV and it won't play programs fully until the end. I'm on the 3rd episode of a series I'm trying to watch and all of them shut off like 10 minutes before it actually ends. The full show is there but it just won't play the last ten minutes for some reason I have to keep restarting and fast forwarding to the part it cut off at and it might play like a minute more than it'll shut off again so for 3 episodes I have no clue how it ends. SUPER frustrating!!
Plex needs to fix whatever this issue is because it's ridiculous! It makes no sense that the show keeps cutting off 10 mins before the end of each episode especially since the content is there, it just won't play through!

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous amount of commercials

Ridiculous amount of commercials. The worst I've encountered. Plex treats its customers like fools and idiots that wont notice. I avoid Plex unless there is no other service available.

March 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Plex plays an enormous amount of Ads

Plex plays an enormous amount of Ads. About every 7 mins you will have to watch a lot of ads. It also eats up your internet data. The movies and series are quite old too, but I've found a few I liked to watch again. The old ones are free , and a subscription may get you newer ones. I don't know for sure, as I only watch free.

February 21, 2025
Unprompted review
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Rated 1 out of 5 stars

So bad

So bad. Not only did I have 8 30sec ads about 7 times it also took me 15 mins to watch the last 5 mins of the movie because of buffering never using it again

February 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute shite.

Quite possibly the worst piece of shit out there. It's like every 5 minutes of tv there's 4 minutes of commercials. Just pure garbage.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Worst app I have ever used

Worst app I have ever used

I had this working well for two days and then it stopped working. Spent 3 days trying everything to get it to work with my cloud nothing. It’s a very unstable and unreliable application. Can’t believe how difficult the developers make this to use. Crashes constantly.

January 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Crap

We thought, let's give it a try for a month, but even the 4 euros I spent was too much.
Many movies won’t stream, their own selection is poor, and if you think the 30-second ads will stop once you pay—guess again (even though ChatGPT claimed they would). There are no subtitles in your own language either.
What’s also frustrating are the ads for movies and series that simply aren’t available.
I was shocked by how little you actually get.

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother!

Too many adverts. Was watching nativity with my daughter but the ads were not at all child friendly. Got most of the way through the film before it just randomly stopped and went back to the info screen. Waste of time!

December 27, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible

Support not helpful. Rented a movie that I could not play on iPhone. It played on tv so I left and wanted to watch while I was away. Didn’t work. Support non existent. Asked for refund but nothing but try going to forum. Terrible

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

First time using this plex started…

First time using this plex started watching a film 10mins in ad break 20mins in ad break I don't think so want people to watch plex pack it in with the ads otherwise your just as bad as other streaming services garbage

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage. Got everything set up on my pc as the server, im online, media added to library, etc. Install on my android and TV, connect to the same network as my pc, log in, and what's this?? Server offline, it says. Check all my settings on server and receiver side, all is fine. Still offline and can't access server. Go to their forums and see this has been a major issue affecting thousands upon thousands of users as far back as 2015 to now. The only fix for some users was to clear the data and cache. This didn't work for me. Also true to form, their forums are also incompetently set up trash and even though I'm logged in, there's no way to reply to posts or create my own. No options but to delete this Absolute Trash as I've wasted enough hours getting nowhere already. On to the next server software. Don't waste your time with these incompetent clowns. 9+ years of a known issue and they still can't get it right or fix their garbage?? No thanks.

December 21, 2024
Unprompted review

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