Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. 3 attempts to start movie. Ad breaks in middle of key conversations. Stream ended before the end of film. Don't waste your time . It's completely f***en useless

December 20, 2024
Unprompted review
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Rated 1 out of 5 stars

1 minute 50 seconds of adverts every 9…

1 minute 50 seconds of adverts every 9 minutes when watching a movie. Extremely annoying. They put adverts on right in the middle of a conversation. They can at least wait till the main actors aren't speaking before they interupt the viewers viewing. Redicolous.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Too many adverts and too frequent

Just bought a new Samsung TV and was able to use Plex for the first time.
I opted to watch a film and was really annoyed to have the film interrupted every 9 minutes for 1 min 50 sec adverts.
Shan’t be using Plex again.

November 24, 2024
Unprompted review
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Rated 4 out of 5 stars

Great experience overall

Plex has been a great experience for me as a Plex Pass holder overall. However, I've encountered issues with the app not working properly on some devices. On the other hand, installing the media server was easy and convenient, and the community-made tools have further enhanced my Plex experience.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Plex tv sucks

I have been with Plex TV for a short time however I will not use Plex anymore. During the shows I've watched the show will stop and you have to either start over or fast forward through a lot to get to the point where it stopped. This is happened to me multiple times and many times I cannot get back to where it left off and I miss part of the show. It is not worth my time. I do not recommend it at all.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

I thought I'd watch a film today on…

I thought I'd watch a film today on Plex, I'd forgot all about having Plex, it didn't take long for me to remember why I'd forgot about it. Ad's every 10 minutes, each of them lasted 2 and a half minutes. Last time for me. Bye bye Plex.

October 15, 2024
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Rated 1 out of 5 stars

Could be great

Great selection of tv shows and movies but.........
if I pause for too long and come back to continue it gives me garbage screen to log into amazon ? then yesterday literally 5 mins from end of a movie when all would be revealed and it finished ! on came other shows I could view. So I missed the ending.
Also annoying is they ramp up the ads towards the end of a movie.
Sorry but its Tubi for me.
Fix the hiccups and I could come back.

October 12, 2024
Unprompted review
Rated 3 out of 5 stars

I would like to place a 5 star review.

I would like to place a 5 star review, but I'm not wanting to watch commercials for any political view. Sick and tired of the last 8-9 years. The only place to watch The Drew Carey Show.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

WRONG MUSIC!!

WRONG MUSIC!!

was rewatching Drive (2011), mostly for the soundtrack. Guess what??? the entire soundtrack has been replaced with copyright free generic youtube music or sth! changed the entire feel of the film, felt like i was watching something else. do not recommend 0/10. I'd rather pay then watch the wrong thing.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

Endless ads if you watch their stuff

Endless ads if you watch their stuff. The most I have ever had on any platform. The media server works but have problems with picture selection on my TV. I cant select film mode so that movie are too clear and look like documentaries. But don't get this to watch their stuff

October 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Ignore the hate here.

Looks like this page has attracted all the people that don't know how to follow instructions or manage a media server.
I have been a Plex pass holder for years and had zero, ZERO issues with it. I've been tempted by other services many many times (Kodi, Jellyfin I'm looking at you). Nothing comes close to the refinement and versatility of Plex. It's an utterly brilliant ecosystem and is considered the gold standard amongst media enthusiasts.
Don't review bomb it because you are too incompetent to read the manual.

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Utterly unreliable

Good media server when it (rarely) works. Constant issues and crashes on the Nvidia Shield Pro. Must constantly reinstall from scratch. No support despite lifetime Plex Pass subscription.

Update (03/25/2026): Now spams you with unsolicited newsletters despite unsubscribing.

October 2, 2024
Unprompted review
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Rated 1 out of 5 stars

How to ruin Movie Night

Adverts every ten minutes spoilt our enjoyment of a great film. Then, to add insult to injury, a new film started before that one had finished, cutting off the important final words of the movie. We'll never make the mistake of watching with Plex again. Would have given no stars had the option been available.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

No customer support!! No contact possible!

This rating is purely on the customer support of Plex.
Well, that's unfair actually because...there is NO customer support AT ALL!!

If you can't find an answer to your problem in the FAQ or support articles or if no one answers your post in the forum then...that's it!
You've basically run out of options!

September 16, 2024
Unprompted review

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