Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible

Terrible. We settled down to watch a free film last night but the experience was very poor. Over-saturated colours giving the actors bright orange faces, adverts every ten minutes and then - about 15 minutes from the end - the film just cut out completely to a black screen. We tried to resume but there didn't seem to be any way of getting back to it. Complete rubbish.

September 14, 2024
Unprompted review
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Rated 3 out of 5 stars

Unstable on the whole (Firestick)

Although there are some good things to watch on Plex TV, the thing is it tends to be unstable (on Firestick/cube), sometimes it just freezes, or it has a massive pause just before the Ads kick in, (usually mid scene and mid sentence), the amount of times I have to restart the App or the Firestick, makes it an experience that you would rather shy away from .

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor, i stated watching a film after enduring the ad's and after the second lot of ad's the film just froze meaning that i had to start all over untill the second lot of ad's and it froze again. I had had enough at that point in time and gave up, not enough hours in the day to use a poorly designed application.

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

awful…

i wish i could give this app zero stars. their ads are so frustrating and annoying, so much so i have uninstalled it from firestick and windows 11. even when paused just after add break there comes another ad break. i am sure there is a law against this in the u.k, but they seem to get away with it.

August 20, 2024
Unprompted review
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Rated 2 out of 5 stars

Good media server...

As a media server Plex is actually really good. However the free channels supported by ads are awful, just too many ads, too often... ruins an otherwise decent experience.

July 29, 2024
Unprompted review
Rated 2 out of 5 stars

too many ads and too many ads crashing too

it's got decent content, video quality fine when it works. issues with video playback: sometimes the subtitles stop working, it NEVER remembers where you left off in a show so you have to scrub to the right time every time. worst of all are ads of course as everyone says - but not only are there three billion ads every ten seconds it feels like, but half the time the ads freeze or crash. either it turns 140 seconds of ads into a solid 5 minutes from waiting for ads to buffer, or worse it just crashes halfway through the ad break and forces you to completely exit the episode and (because it doesn't remember your time) start over. this happens /every/ episode, sometimes more than once an episode. if their ad servers suck so much i don't see why that should be my problem! i'm glad it's free but it's a terrible user experience.

July 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst app ever

Worst app ever. Non stop ads. If you stop the movie and restart it, 2.5 mins of ads. The company has to be one of the greediest mess of a company ever.

July 13, 2024
Unprompted review
Rated 1 out of 5 stars

Worst streaming site ever

If there were only a 0, it would fit. If you want to watch movies this is not the service to use. During a 90 minute movie there will be 21/2 minutes of ada every 10-12 minutes. This is the worst site ever. Don't waste your time!

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Ads and more ads

Ads, ads and more soddin ads!!!! Pick a film...ads before it starts, opening credits roll....another set of ads, 3 minutes in...more ads, all the same and sometimes 1 ad 6 or 7 times in the same breath!!!! It's ludicrous. Can't pause something either and go back to it later because it vanishes. I'll confirm what another reviewer said about being taken back to the same part they'd just watched before....you guessed it! ADS!!!! ffs. Hardly a free site when you are raking it in with viewers bombarded by....ADS! a film that's 90 minutes long will take you 130 minutes to watch because of it. Aside from which it's just not worth the bother because their titles ain't even that good, most folk would tolerate the excessive use of "banned word inserted here" if the movie was a goodie but for the crap they have its so not worth it

July 1, 2024
Unprompted review
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Rated 4 out of 5 stars

I really like the Plex app

I really like the Plex app, the movies and series are top rated! Unfortunately I am disappointed to find your paid advertising is of POLITICAL PERSUASION IT HAS RUINED MY EVENING VIEWING WATCHING THE UNDESIRABLE POLITICAL GARBAGE.! I WILL PROBABLY THINK TWICE ABOUT WATCHING AT LEAST UNTIL THE PRESIDENTIAL ELECTION IS OVER I CHOSE TO WATCH PLEX TO ESCAPE FROM THE MEDIA PROPAGANDA THAT IS FLOODING TELEVISION VIEWING!

June 14, 2024
Unprompted review
Rated 2 out of 5 stars

I use on the desktop and every time you…

I use on the desktop and every time you start a movie it round circles for about 10-15 seconds if not longer. Very irritating to have advertising placed in movie ruining the experience. The ads seem very long also. I'd also like more selection for movies since I've already watched most if not all they have. I know it's free but still could be better since there are so many other Free movie app's.

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

I was watching a film via Plex TV and …

I was watching a film via Plex TV and before the film ended I got stupid advert about what they think (AI CRAP) I should watching next and the film ended and i lost the ednding as it was not shown.!!!!

I spent 1. 49 jours watching a clasic film only to ave the ending denied me????

I would NOT recommend anyone sign up for PLEX TV it is utter rubbish and I had to put up with 7 adverts in 1.30 hours . Worse then ITV or chanel 4, OK I could switch to SKY and watch other things while these adverts of lies cotinued but the point is DO NOT SIGN UP WITH PLEX AS YOU CANNOT SEE THE WHOLE FILM. They cut you off.

they are worse then freeview or PRIME the film was called "Falle Angel" with Vicore Mature A 1947 Classic B/W as modern films are usually violent, stupid and WOKE in the extreme and impossile to follow. However. this is no excuse to destroy the viewing pleasure of the customer.

I recommend you do NOT USE PLEX TV at all.

June 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Not impressed

Downloaded and started to watch a film, many lengthy ads and then it hung half way through.

June 7, 2024
Unprompted review
Rated 3 out of 5 stars

likes unlikes!

Like ? ok Movie content is cool , ok Streaming on Smart TV has lots of 150 second commercial breaks "unliked" plus last time used today it froze and took 20+ minutes to get it back to the point wher the film left off "AWEFUL!" commercials even froze so Inhad to wait longer than 150 seconds to resume ....ouch ! !

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Excessive Ads

Watched 1 movie that was only about 1hr 45 minutes long but took 2hrs and 30 minutes because of the excessive ad breaks. Will not be using that plex again. I'd rather pay to watch a movie.

May 26, 2024
Unprompted review

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