Pop Maison Reviews 68

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as sturdy, well-made, and even better in person than online. Many people also highlight the stylish and modern design of the furniture, noting how it elevates the look of their homes. The customer service team is frequently commended for being responsive, helpful, and providing exceptional support throughout the purchase process, including quick resolutions for any issues. Reviewers also appreciate the fast delivery and careful packaging of their orders. However, some customers experienced issues with the quality of certain tables, specifically mentioning chipping and peeling within days of use. A few people also reported problems with delivery, such as damaged packages or delayed arrivals, although customer support was often quick to address these concerns.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the furniture as... See more

Quality

Users describe positive interactions with quality, highlighting that products like dining tables, chairs, and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Order

Reviewers highlight positive aspects of their orders, with many expressing satisfaction with the products... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the Khloe Modern Chenille Dining Chairs from Pop Maison, and honestly, they exceeded my expectations! The fabric feels super soft and cozy, the shape is modern but still really comfortable, and... See more

Company replied

Rated 5 out of 5 stars

I ordered the Dwen table and the Mia chairs for my small breakfast nook, and I couldn’t be happier! The table is beautiful- large enough for my little family to comfortably eat at but small enough to... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with my new dining set! The quality is honestly amazing — sturdy, beautifully made, and even better in person. It completely elevated the space and ties everything together perfectly. I’v... See more

Rated 5 out of 5 stars

I absolutely love Pop Maison furniture—it’s modern, stylish, and the quality is excellent. I purchased chairs and a table, and they arrived quickly and were very well packed. Their customer service t... See more

Company replied


Company details

  1. #67 of 168 best companies in Furniture Store
  2. #4 of 11 best companies in Kitchen Furniture Store
  3. #10 of 30 best companies in Living Room Furniture Store

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Nice 27" Rattan Upholstered Counter Stool

Beautiful barstools from a great business!

The Nice 27" Rattan Upholstered Counter Stools are everything I was hoping for and just as the pictures show. The design is elegant and warm. Every detail fits together well. The bouclé fabric is textured so beautifully. The rattan keeps the barstool light in your space without making it overwhelming. And metal frame makes the barstools feel extremely sturdy. This barstool design is exactly as described organic, modern and cozy.

On a separate note, the customer service team for Pop Maison are wonderful. I reached out before my purchase with questions and received excellent guidance. After I received my barstools, I had a few more questions and the customer service team were there every step of the way trying to help me. Great experience overall!

February 18, 2026
Rated 5 out of 5 stars

Great Quality and Service

The chairs are great quality and exactly as pictured! One of the screws was damaged upon arrival and they quickly sent a replacement and followed up to ensure everything was all set. I appreciated their attention to service!

January 29, 2026
Rated 1 out of 5 stars

Incorrect item

I ordered a 40" round coffee table listed at 72.75 lbs. The item I received arrived in a box measuring 27.25" × 18.3" × 10.5" and weighs approximately 22–32 lbs, which cannot match the listed dimensions or weight. It's remains unopened and I'm awaiting a response to my inquiry.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience and products

Amazing experience and products! Everything came out so well and it’s high quality furniture at a good cost. I was missing 2 chairs from FedEx and when I reached out and told them the issue, they had the new chairs sent to me within the week! I hope they come out with bedroom furniture soon because I love their stuff.

January 13, 2026
Rated 5 out of 5 stars

Pop Maison was amazing throughout the…

Pop Maison was amazing throughout the entire purchase process. I was nervous the table I bought wasn’t going to fit in my space and they assured me I would be able to test the table out and be able to return it if it didn’t fit. I was nervous because so many companies won’t accept a return if the box is opened and even then would charge a huge restocking fee if you did have to return. Ana from their customer service team was so kind and responsive (responding usually same day) and walked me through the entire process. The table ultimately didn’t fit, but instead of charging me a huge restocking fee and shipping they refunded the full amount for me. It was unexpected in the most positive way. You don’t come across great customer service like this much any more at all. Pop Maison is a great company and I would definitely order from them again.

January 13, 2026
Rated 5 out of 5 stars

I have to tell you about these chairs…

I have to tell you about these chairs because I absolutely loved them 😍
The quality is a 20 out of 10, I'm not exaggerating.

First, something I loved: they come already assembled. I literally took them out of the box and that was it, zero stress.
They have casters, so they move around super easily. They're incredibly comfortable and practical for everyday use, especially in the dining room.

The fabric is divine; it feels elegant, soft, and very high quality. Besides being comfortable, they really elevate the space, giving it that modern and beautiful touch you're looking for.

They're one of those purchases that makes you say: totally worth it.
Functional, beautiful, and comfortable… all in one chair 🤍

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Great communication and transparency. My purchase included four barstools and four chairs. Amazing quality!

December 22, 2025
Rated 5 out of 5 stars

I bought the Doris dining chairs from…

I bought the Doris dining chairs from Popmaison, and I honestly love them. They’re super easy to move thanks to the wheels, which makes them very practical for everyday use. I also love that they come in several colors, so you can choose what works best for your space. On top of that, the material is really easy to clean, which is a huge plus for a dining area. Definitely a great purchase.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy with my new dining set

I’m so happy with my new dining set! The quality is honestly amazing — sturdy, beautifully made, and even better in person. It completely elevated the space and ties everything together perfectly. I’ve gotten so many compliments already! Truly such a great purchase, and I’ll definitely be ordering from them again.”

December 5, 2025
Unprompted review

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