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2.6

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

The ink cartridges are not recognised WF7610

The ink cartridges are not recognised WF7610. My original cartridges still 'work' OK. Unable to contact company by phone. No response from chat. Really disappointed - no axe to grind just want to get printer working will move on. ref order #5427

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Wish I had paid with PayPal

Ordered ink refills, carefully followed instructions, did not work, reached out for help, no reply after 6 days. Feels like money wasted. Wish I had payed with PayPal like the other reviewer so that I could get my money back for an unsatisfactory product,

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Good trustworthy company…

I have bought inks and refillable cartridges from Premium Inks over many years and found them very good .
I bought a set of refillable cartridges with inks for my Epson XP 2100 in June. I didn't fit them until Late August and found one cartridge wouldn't work. I contacted them via their Chat service on Sunday, received a reply before midday on the Monday and after a quick chat I had another cartridge sent out to me which I received on Wednesday. I think that's good service. That was the only problem I have ever encountered with their products and I will continue to buy from them with confidence.

August 20, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service.

I ordered pack of epson cartridges and sent wrong types tried to call the shop few times but no answer.As luckily paid through papal,contacted papal and reported the issue and the shop and received message a return label will be sent out to return the cartridges.But 3 days gone no label no refund.Finally escalated the claim with papal and managed to get refund. Very lucky I paid through PayPal otherwise I would have lost my money.Beware you order from this company.

January 12, 2023
Unprompted review
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