2,216 total
Carlo informed me that PVPN were aware of the issue, (BBC iplayer)and that management were onto it. He then put me onto Firefox with changed settings, which he set up for me with Teamviewer. It works much better now, but still an issue with Chrome.
Date of experience: February 26, 2023
Please give Carlos whatever reward you have for giving a superb service today. it took a long time to sort out and Carlos was consistently swift and efficient. i was on the verge of switching to another vpn company after trying all your online advice - Carlos today saved you a subscriber. thank you so much. he's a star!
Date of experience: March 05, 2023
They do not honor their 30-day money back warranty. WireGuard did not work as expected for my needs, so I asked for a refund, but they just keep asking questions about my issue and wont refund.
Date of experience: March 05, 2023
I have been a happy customer for many years. My license was going to expire and they offered me a VIP discount.
I tried to use that but their system refused that offer. Only after my license really expired I could renew it, but at a slightly higher price.
I complained about it, but their support desk was absolutely not willing to do something about.
In fact, they wished me "more or less" good look with other VPN providers.
Well, I found a new one within 24 hours which was even cheaper and which looks very professional. Happy and lucky me.
Date of experience: March 02, 2023
Carlo was THE BEST in customer service and knowledge. He replied immediately to my emails and he had the issue fixed within half an hour. Very on the ball and friendly too! Great job
Date of experience: March 06, 2023
Patient and competent staff in particular Carlo who went the extra mile to resolve my issue. I am 78 years old and no computer boffin but Carlo didn't give up!! I have been a customer of this company for a number of years and have nothing but admiration for their customer care. Well done.
Date of experience: March 03, 2023
An absolute noob, I approached Privatevpn help to install and activate the programme for me. Big Mac took up the challenge and within a few minutes of coded wizardry the programme was as I had asked: installed, up and running. Most grateful.
Date of experience: March 03, 2023
Ferdinand was very patient with me and gave me very clear instructions how to make the changes on my laptop, firestick and android phone. many thanks, all back in perfect working order. PEARL O'NEILL
Date of experience: March 04, 2023
There is always someone available to get your streaming working. They always answer promptly with very good advice.
Date of experience: February 27, 2023
Private VPN Tech Support - response time Excellent- by E Mail I got an immediate response and the solution suggested was clear and easy to follow. JL did a good job this morning !
Date of experience: March 04, 2023
I contacted JL through the Help page and my problem was resolved in less than 5 minutes with the prompt advice I received.
Date of experience: March 07, 2023
Great and speedy customer service, even if I had to reach out to them hours later they put me back in touch with the same representative, big up Caleb, who was helping me to begin with.
Date of experience: March 03, 2023
Within minutes of posting my problem I had a standard acknowledgment and straight after a request for additional information which I gave and an instant solution from Dale which solved my issue. Excellent service thoroughly recommend
Date of experience: February 28, 2023
Brilliant support. If I ever (very rare) have a problem, they respond usually within a few minutes. So helpful and never left feeling lost. Five stars every time.
Date of experience: March 04, 2023
Thanks th Edward at Private vpn. His friendly and professional attitude quickly saved the day. Thanks again.
Date of experience: March 07, 2023
As always Privatevpn solved my problem, and in less than an hour. Their service and expertise is fantastic, I would recommend this company to everyone, I have recommended it to all my friends.
Date of experience: February 28, 2023
I had some trouble with accessing the streaming services I required and wanted to cancel my subscription. Caleb and Carlo assisted me with the issue and were able to quickly resolve the issue within less than few hours! The speed of service and professionalism is excellent! Really glad ;)
Date of experience: February 24, 2023
I had problems logging into the bbc iplayer. JL from PrivateVPN responded to my email immediately and told me what to do. Great service!
Date of experience: March 03, 2023
Had a problem with the app on my laptop and Dale from the help center got back to me in a matter of few minutes and helped me solve my problem.
Date of experience: March 03, 2023
PrivateVPN resonded quickly with a fix for the situation but it keeps returning - not their fault , I understand. A permnebt fix woul,d nice/better and I believe they are working on one.
Date of experience: February 22, 2023
