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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and positive process, from initial contact to the arrival of their new puppy. Many appreciate the frequent updates and readily available support via phone, email, and text, which kept them informed every step of the way. Consumers highlight the helpfulness of the staff in answering questions about different dog breeds, financing options, and veterinary recommendations. People also express satisfaction with the delivery service, noting the timely arrivals and the attentive care provided during transport. The puppies are described as healthy, well-cared for, and perfectly matching their online descriptions. The ease of navigation on the website and the detailed information provided contribute to a smooth and reassuring adoption experience.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

This is the first time our family has used puppy spot. We definitely will use them again as our family grows! We love our baby puppy Bianca and the experience with all the professionals at puppy spot.... See more

Company replied

Rated 5 out of 5 stars
Verified

Our experience of Puppyspot has been seamless. From my first tentative inquiries to selecting our new pup was a great experience. All my questions, concerns and slight anxieties were relieved by any o... See more

Company replied

Rated 5 out of 5 stars
Verified

Best buying experience I ever had We decided we wanted a dog, and then within 4 hours we were able to talk to the customer support 3-4 times, understand everything, choose the dog we want, and have... See more

Company replied

Rated 4 out of 5 stars
Verified

Puppy came by air and I was led to believe he would be transported by vehicle. I was charged $600. Air trans port is much cheaper but harder on the pup. I feel that you should get purchasers agree... See more

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Company details

  1. #7 of 8 best companies in Pet Adoption Service
  2. #23 of 72 best companies in Pet Store

Written by the company

"PuppySpot is a leading online platform that connects consumers with responsible dog breeders, making the process of finding a new furry family member easier, safer, and more enjoyable. With a vast network of reputable breeders, PuppySpot ensures that each puppy is raised in a loving environment, undergoes health screenings, and receives proper care before joining their forever home. Consumers can browse through a wide selection of breeds, from popular to rare, and receive personalized assistance in choosing the perfect match for their lifestyle and preferences. Furthermore, PuppySpot's commitment to animal welfare extends beyond the adoption process, as they prioritize transparency, education, and ongoing support for new pet parents. Choosing PuppySpot means not only finding a cherished companion but also contributing to the well-being of dogs everywhere.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Puppy spot was in contact with me the…

Puppy spot was in contact with me the whole time , letting me know step by step of my puppies arrival

September 11, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that we kept you informed about your puppy's journey. Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars
Verified

Remedy's breeders

Remedy's breeders were so sweet. From understanding the loss of my golden retriever to needing to fill my broken heart with puppy love. Thank you so much!

September 11, 2025
PuppySpot logo

Reply from PuppySpot

We are so touched that we could provide comfort during such a difficult time. We appreciate you choosing us, and we're grateful for your kind words.

Rated 1 out of 5 stars
Verified

i will be leaving a very bad review

i will be leaving a very bad review. you are thiefs and keep pading up the bill

September 4, 2025
PuppySpot logo

Reply from PuppySpot

Thank you for sharing your feedback. We’re very sorry for the frustration you experienced, but we’re glad we were able to connect with you directly and resolve your concern. Most importantly, we’re happy to hear your puppy is doing well and settling in with your family. Please don’t hesitate to reach out if you ever need anything — we’re here to help.

Rated 5 out of 5 stars
Verified

great communication from the people at…

great communication from the people at Puppyspot and with our driver at Primeer pet transport.

September 9, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that you had great communication with our team and the pet transport. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars
Verified

Excellent

PuppySpot is excellent. We now have 3 labradoodles from PuppySpot!!

September 9, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that you've had such wonderful experiences and now have three labradoodles because of us. Thanks for your support!

Rated 5 out of 5 stars
Verified

friendly

friendly , great at commucation,delivering my puppy to my front

September 8, 2025
PuppySpot logo

Reply from PuppySpot

We are happy you felt supported by our communication and delivery of your puppy. Thanks for your kind words!

Rated 5 out of 5 stars
Verified

Great service

Very easy to work with. Excellent selection of different breeds of dogs to choose from. Would definitely recommend to anyone looking for a puppy.

September 8, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that you found it easy to work with us and appreciated our selection. Thank you for recommending us to future puppy parents!

Rated 5 out of 5 stars
Verified

Nick treated our new fur baby with…

Nick treated our new fur baby with gentle care. She is so little! We found her in good condition and happy to see us and her new home!

September 8, 2025
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Reply from PuppySpot

We're happy to hear that your new fur baby was treated with gentle care and arrived in good condition, ready to enjoy her new home. Thank you for your feedback!

Rated 5 out of 5 stars
Verified

Great at responding to questions.

We had a wonderful experience from start to finish.

September 8, 2025
PuppySpot logo

Reply from PuppySpot

We're glad you enjoyed your experience; it means a lot to us. Thank you for sharing your positive feedback with our team!

Rated 3 out of 5 stars
Verified

My experience

I would have preferred a 25% holding charge until I physically picked up the puppy. I didn’t really want to use an Amish breeder because of what I have heard about their breeding practices. I would have liked to have been told but they were very nice and I do have their vet administered shots. I will take him to the vet asap hopefully tomorrow so she can give the vet a call and maybe find out for me the vets history. I felt a little in the blind but right now he seems fine. Don’t like to judge by what I have heard but more by what I see. I think more info might help the buyer feel more confident in the process. I purchased the pet insurance for now. He was clean and alert. Lots of energy.

September 7, 2025
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Reply from PuppySpot

Thank you for your feedback. We’re glad to hear your puppy arrived healthy and energetic, and we’ve tried reaching out to connect with you directly. Please don’t hesitate to return our call or email so we can address your concerns.

Rated 5 out of 5 stars
Verified

Just one little thing.

Most everything and everyone was fabulous. My only complaint was that I couldn't find an area to enter the $200 off special. Puppy spot called and credited my account. It was very kind of them. I've been very pleased with my experiences.

September 6, 2025
PuppySpot logo

Reply from PuppySpot

Thank you for your feedback! We’re so glad to hear most of your experience went smoothly and are happy we were able to connect and resolve your concern about the discount. We truly appreciate you being part of the PuppySpot family!

Rated 5 out of 5 stars
Verified

Professional and non commercial

From start to finish, PuppySpot made the process smooth and reassuring. Their communication was excellent—every question I had was answered promptly and thoroughly. I received detailed information about my puppy, including health records, temperament insights, and travel updates, which gave me complete peace of mind. The entire experience felt professional and caring. I couldn’t be happier with my new furry companion!

September 6, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that the process was smooth and reassuring. It's great to know that our communication and detailed information provided peace of mind. Thank you for sharing your positive experience with your new furry companion!

Rated 5 out of 5 stars
Verified

Great experience

Lots of beautiful pups to look at. Everyone I talked to was lovely, not pushy, very pleasant and helpful. From the person I called from the website to the person who was arranging transport and the transporter. Great communication every step of the way!

August 31, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that you found our pups beautiful and our team pleasant and helpful! We appreciate you mentioning the great communication throughout the process. Thanks for your positive feedback!

Rated 5 out of 5 stars
Verified

I love my puppy

I love my puppy. She.was delivered to me as stated.
She looks exactly like her picture showed.

September 7, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that you love your puppy and that she was delivered as expected and looks just like her picture. Thank you for your feedback.

Rated 5 out of 5 stars
Verified

Everyone communicated well and pickup…

Everyone communicated well and pickup was easy. No surprises. All great experience. If I had a question they always researched it and got back with me quickly

August 30, 2025
PuppySpot logo

Reply from PuppySpot

We're happy to hear that the pickup process was easy and our communication met your expectations. It's great to know we could provide answers promptly!

Rated 1 out of 5 stars
Verified

Puppyspot sells sick dogs - beware

Puppyspot sells sick dogs. Beware!!

I flew all the way to South Bend Indiana to pick up my 11 week old puppy since the alternative was a 35 hour drive or putting the dog in the cargo hold of a plane that is not a direct flight and god knows what would happen during the change over between flights or in the cargo hold - during a heat wave in the midwest in late June - which seemed traumatic for the puppy at best. That should have been my first sign that this site doesn't care about the dogs - flight nanny was not an option - instead they shuttle the animals like inanimate objects. Also they wouldn't let me talk to the breeder until I had already flown out to the midwest from the west coast and I had several questions that they refused to answer. They claimed I would get his number 48 hours before but they gave to me 24 hours before well after I had flown out - I also had to leave 4 unanswered messages and finally reached the breeder on the 5th call to him. When I first saw my dog, he didn't look like his photo, was very underweight and had very loose stool but I assumed that was from the stress of leaving the breeder. The breeder was amish or menonite and likely had him outside in poor conditions with little food. When I got home a few days later, I had him checked by the vet - and ran his stool as he had incessant unbelievably smelly black diarrhea 10 times a day - he was not sleeping and was crying/whining nonstop and he was very lethargic. He had significant levels of Giardia that took three rounds of Metronidazole and panacur to cure and was very ill for over 6 weeks. This cost me over a thousand dollars at the vet and was 6 weeks of no sleep, daily baths, bleaching and steaming everything he touched in the house and bleaching the grass every time he went - which was all day long. The stress of no sleep and his illness was unbearable on my family. And all Puppyspot did was reimburse $150 after making me send in all the vet documents and lab reports several times. That felt like such an insult for a dog that was almost 20 times that price. Even the first round of treatment was twice that 'reimbursement' amount. I am so unhappy with this site - very unprofessional. I think a much larger discount to the purchase price is appropriate.

June 22, 2025
PuppySpot logo

Reply from PuppySpot

Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you and your puppy have gone through, as this is never the experience we want any family to have. We’ve attempted to connect with you directly but haven’t yet been able to reach you. Please know that we take concerns like yours very seriously, and our team is committed to reviewing your case in detail. When you’re able, we encourage you to return our call or email so we can continue working with you on this matter.

Rated 5 out of 5 stars
Verified

They were very helpful and friendly…

They were very helpful and friendly throughout the whole process!

September 5, 2025
PuppySpot logo

Reply from PuppySpot

We are happy to hear that you found our team helpful and friendly. Thank you for your positive feedback; we appreciate it.

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