Excellent service
The customer support team replied to my email almost immediately and they had a solution to my specific problem within a couple of hours. They were polite and a pleasure to deal with.
Date of experience: March 08, 2023
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Reviews4.7
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Take a lookQuick and correct answer is important!
Quick and correct answer to my question, very courteous tech named Finn, and the help interface is easy! My specialist was never rushing to end our session, and made sure I was finished and happy before logging off. Pure VPN is the best.
Date of experience: March 04, 2023
Reply from PureVPN
Hi, we're delighted to hear your valuable feedback. Please keep enjoying the freedom you get with using PureVPN.
Quick and great work by Sebastian anb Alex
Quick and great work by Sebastian and Alex. They worked patiently and resolved my connectivity issue. Excellent work guys; I much appreciate it.
Date of experience: March 08, 2023
Reply from PureVPN
Hi there! We appreciate your valuable feedback. Our company is committed to ensuring that each customer is satisfied with the service they get from us.
great service
great service. anonymity at its finest. patience employees with years of experience. wouldnt go anywhere else if you got something you wanna sweep under the rug so to speak
Date of experience: March 03, 2023
Reply from PureVPN
Hi Jay, thank you for the review, we're glad to hear you're enjoying your stay with PureVPN!
Installed latest upgrade yesterday and…
Installed latest upgrade yesterday and the performance is terrible. Takes an age to load and speed is so low any stream TV programmes are unwatchable
Date of experience: March 06, 2023
Reply from PureVPN
Hi Steve, we are sorry for the inconvenience. However, we really appreciate the input of our users as it helps us improve. Please confirm, is this something you've already contacted our Support Team about? If not, please contact us at apps@purevpn.com in order for us to help you resolve the issue.
Summer was great
Summer was great. She umderstood the problem and gave me a solution in under a minute. App is working great!!!
Date of experience: March 09, 2023
Getting Pure VPN installed on a new computer
I was having an issue getting Pure VPN loaded onto a newly purchased laptop. Finn was my support rep who did an excellent job helping me get it installed and even helped showing me some other things to get a better experience. Thanks again Finn
Date of experience: February 28, 2023
Reply from PureVPN
Hi Jim, thanks for your valuable feedback. We have and always will strive to deliver the best possible customer experience and hope to keep serving you as a part of our PureVPN family.
I have used pure VPN for years
I have used pure VPN for years. It's priced affordably, Always works great, Fast connections, No limits, Does not share data with third party. I am a lifetime customer.
Date of experience: March 04, 2023
Reply from PureVPN
Hi Greg, thank you for the 5-star rating - we're glad you enjoyed the product!
The most reliable VPN service I've ever had.
The most reliable VPN service I've ever had for this price. Would recommend to anyone looking for an economical and reliable VPN service. There are lot of servers available to choose from and dedicated P2P servers also. I had no issues setting up and worked as soon as I installed the software.
Date of experience: February 26, 2023
Reply from PureVPN
Hi, thanks for trusting PureVPN with your online privacy. We will keep enticing you for the years to come. Have a great day!
works very well
it is very ease to install and do not give any problem with mu others systems
Date of experience: March 08, 2023
Sebastian helped me
Sebastian helped me get connected after renewing my subscription. Thanks Sebastian.
Date of experience: March 07, 2023
Reply from PureVPN
Hi Cliff, we're delighted to hear your valuable feedback. Please keep enjoying the freedom you get with using PureVPN.
I'll be honest
I'll be honest, at first, I had LOTS of issues with stability. I use PureVPN for port forwarding on a mail server, so my needs are not typical VPN customer needs, BUT I PAY for the highest tier service and expected what they promised. PureVPN is the ONLY VPN that I could find that allows PTR settings to be changed according to your needs on a dedicated IP with port forwarding. They recently adjusted their port forwarding to better serve their paying customers and I've reaped the benefits as the stability and reliability has improved 10xs!
Date of experience: February 23, 2023
Reply from PureVPN
Hi, we truly appreciate you for taking the time to leave this excellent review. It's great to hear that you enjoy using our service. PureVPN invests in a better and more reliable platform to provide you with a superior and secure experience. Please don’t hesitate to contact us anytime.
Support when you need it
Been using PureVPN for quite a few years now and it was the first time that I had issues connecting. Chatted with Neelov and within 10mins he managed to solve my issue. Excellent tool, does the job and their support is amazing.
Date of experience: February 25, 2023
Reply from PureVPN
Hi, thanks for your valuable feedback. We have and always will strive to deliver the best possible customer experience and hope to keep serving you as a part of our PureVPN family.
Thank you Abraham
Thank you Abraham. I am satisfied with the result. The issue was resolved in record time.
Date of experience: February 26, 2023
Reply from PureVPN
Hi Ricardo, thank you for your amazing feedback! We'll let Abraham know he did a great job helping you!
Stay Away from PureVPN
This morning i got a message saying my subscription had run out so i paid for another two years but then found that i still cant use PureRubbishVPN as it still says that my subs have run out every time I open the program. I used live chat but that was useless i was asked to upload a pic of the message which i did and still got no help so have now asked for a full refund and Ill see if I get it!! Stay away from PureVPN if you want a good VPN and go elsewhere.
Date of experience: February 20, 2023
Reply from PureVPN
Hi Kim! We are sorry for any inconvenience and the negative experience you may have had. We are writing to inform you that we have responded with an update. Please check your email and respond as necessary. Thank you!
My issue was taken care of by chat
My issue was taken care of by chat. I thought the chat response time was a bit slow but overall it was resolved in a timely manner.
Date of experience: March 01, 2023
Reply from PureVPN
Hi Brian, thank you for providing feedback. We will make efforts to enhance our chat response time. Please continue to enjoy uninterrupted internet access with PureVPN.
They've made massive improvements to…
They've made massive improvements to the mobile and desktop apps over the past few years I've been with them. Cheap VPN that works. Easy to switch between servers so I can get a faster one if needed. Not had any issues with payments, have renewed for another 5 years.
Date of experience: February 21, 2023
Reply from PureVPN
Hi there! Thanks for your valuable feedback. We strive to ensure that you will be fully satisfied with the way we do business.
Easy to pay - hard to get refund!
Five minutes to pay - 5 days and counting to try and get money back after downloading the clunkiest platform I've ever seen. Doesn't work, bots on the help chat bouncing you from one fake operative name to another. Dreadful experience. Still haven't been refunded! Avoid.
Date of experience: February 20, 2023
Reply from PureVPN
Hi Richard, we understand that this matter is of great concern to you, and we would like to assure you that we take all such matters very seriously. However, we are unable to verify your identity from the name provided. Therefore, we request you to please contact us immediately at apps@purevpn.com with your account details, so that we can look into the matter and resolve it as soon as possible.
Fast
Fast, easy setup. Great help from Summer on support. Performance is OK on OpenVPN, Wireguard is much better, but unfortunately dedicated IPs are only available with OpenVPN
Date of experience: February 25, 2023
Reply from PureVPN
Hi Robin, thanks for your valuable feedback. Keep Enjoying Complete Internet Freedom with PureVPN.
Excellent Support!
It's working great and the support is very responsive and competent and could solve the issue I encountered within a few hours.
Thank you very much, Alfred from the support team!
Date of experience: February 22, 2023
Reply from PureVPN
Hi there! Thanks for the feedback. We prioritize customer satisfaction above everything else and pride ourselves in maintaining the highest quality standards for our customers.