Razorpay Reviews 428

worst service provider, dont waste your time with this company. totally time wasting.

The worst payment gateway of India, lethargic & super unprofessional customer support. Trying to get in touch with razorpay for our international payment services since 24th Sep 2024 but every-time they misguide me. No Help, No Support, Utter disappointment.

Bhai or bheno dekho 2 din se en ke technical support ke liye call kar raha hu fir be ye services nahi de paa rahe h..ab es se Jayda kya bolu en ke services ka pagal bana rahe h na support de rahe na No kar rahe h kam se kam kise or dusre ke services to used kar sake

Get rid of this malicious trustpilot bad for razorpay going to cancel my account just cause you are using UK Trustpilot garbage

Razorpay is a totally scam company ! I don’t recommend and don’t trust at all!! I had a nightmare because of them
I did a payment via razorpay to get a sleeping pod at Delhi airport they took the money from my account and then I didn’t receive any email confirming my book . Just about they payment. I am trying to get a refund and the website just reports something went wrong and don’t even finish the complain . I want my money back !!!

My experience with Razorpay has been nothing short of a nightmare. For the past 16 days, they’ve held my funds without any valid reason, constantly asking for more documents despite me submitting everything they requested. To add insult to injury, they claim they "can't find my address" – even though I provided clear and legitimate documentation.

This feels like a deliberate attempt to withhold my money under the guise of "verification." Razorpay's process is not just inefficient; it’s downright exploitative. How can a company get away with holding a business's funds for this long with no accountability?

This isn't just frustrating – it's harmful to businesses that rely on steady cash flow. Razorpay's practices border on scamming, and I sincerely hope the RBI steps in to regulate and protect businesses from such predatory behavior. I strongly advise anyone considering Razorpay to think twice. This platform is unreliable and could potentially put your business at risk.

Worst costumer support ever face no response don't use razorpay

Razorpay is very fraud & time waste system they took your documents say you we are working on it within 48 hours we will activate & never activate it ,although they use our finecial & kyc documents in other work .
every time when you raise a ticket their agent will call you & tell your process wil be done in priority bases & never it does.
they put a call center to call cutomer make fake & fraud commitement waste their time .
already they have put out 1 lakh thirty two thousand on hold & never release it its their work took money & after taking put it on hold by any way

Updated: Razorpay is great, better than Strip,e PayPal. It's just great now helping me solve the problem etc etc

Last one:
I have had an open ticket for more than 13 days still the issue is still not solved. They're rejecting our business for no reason. When we ask why they answer we do it with our banking partners.

I am writing to express my dissatisfaction with the services provided by Razorpay. My recent experience has been far from satisfactory, and I feel compelled to share my concerns.

Firstly, I encountered unexpected extra charges on my account, which were neither communicated nor justified. This lack of transparency is highly unprofessional and unacceptable.

Secondly, despite multiple attempts to reach out for support, the response time has been exceedingly slow. When I did manage to get a response, the resolution provided was inadequate and failed to address the core issues I was facing.

Moreover, the customer service representatives I interacted with were often unhelpful and lacked the necessary knowledge to assist me effectively. This has caused considerable frustration and inconvenience.

As a business owner, reliable and efficient payment processing services are crucial for my operations. Unfortunately, Razorpay has not met my expectations in this regard. I am now considering alternative payment solutions due to the ongoing issues and poor service quality.

I hope Razorpay takes these concerns seriously and works towards improving their services and customer support.

Sincerely,
Rohit Jain
Precious Vacations

One of the worst companies to do business with. I was receiving payments through their platform now they have blocked around ₹60000, for more than a month and have not released the money even after they visiting us at our office. Very slow process. Neve receive your payments through them. Never

Fashion station sent me a razorpay link n i didnt recieve any refund..there customer support spoke to me n said fashion station hasnt sent any money so its not razorpay fault.

Refund issue

I had a refund payment from fashion station which they were not paying. The customer care of fashion station were neither responding nor helping in anyway. . . After about a month , i raised the issue with razorpay as it was the payment gateway for my transaction. I received the refund within 3 days. . .

Complete Fraud payment gateway first they will give rejected transaction to the merchant than customer is compelled to pay again to the merchant and after transaction get settled to merchant account after 4 days and customer will have no where to go. Seriously fraud payment gateway avoid avoid avoid and customer service is so fraud

I signed up for Razorpay as a freelancer to access their payment gateway, believing it would streamline my business transactions. Unfortunately, my experience has been nothing short of a nightmare.

Firstly, Razorpay requires manual KYC and charges INR 199 for it. This is the first time in my life I've seen a company charging customers to conduct KYC. Despite filling all my information correctly and having my website ready, Razorpay rejected my account without providing any specific reason. Instead, they used a generic email template, which they seem to send out to everyone.

Their customer support is equally frustrating. When I reached out to understand the reason for the rejection, all I received were vague, templated responses. It's clear that they have no intention of providing genuine customer service or support.

I feel completely duped out of my INR 199, with no clear explanation or recourse. Their arbitrary approval process is opaque and unfair, leaving freelancers like me in the lurch. Razorpay's service has been the worst I've encountered, and I strongly advise other freelancers to steer clear of this company.

Razorpay, do the honorable thing and refund my money. Your service and customer support have left a terrible impression, and I will be sharing my experience across various platforms to warn others.

I will also be creating a YouTube video regarding my experience. I wish there was a way to share the email screenshots. I wished to give negative stars if that was possible.

Edit: Just look at the generic replies given by their customer care representatives. Notice how they've given the same reply regardless of the issue in the review. This clearly indicates that they're simply uninterested in resolving the customer concerns. Terrible company. Avoid at all costs. I say, run as far away as you can.

worst experince waiting for a refund from last 6 months from razorpayrize team now they are not even giving reply . they are telling like they have proceessed the refund.which is not credited .

Dear Razorpay team, I don't know why you are doing this nonsense,
We are playing an email game, and this is our 15th email. 
Why are you not asking for details at once, even I have sent all the details that you asked for with proper explanation still my account is on hold from almost a month.
The only thing that I have not sent is my property papers, my Rashan Card, My Bonds, My Shares....if you need please let me know so that I can donate everything to you so that you can release my fund!

Just let me know you're going to release my amount or not?
Please don't waste my time and energy on this!
This is my last and final email to you, now I'll not reply any of your email!
Thanks!
TID - 11351687

I want all online sellers to keep distance from this fraud. Read all reviews on Quora and on other platforms. They will keep your money and later ask to disclose your customer details and your purchase invoices. They keep you on test mode and take your customers money and do not settle the amount in your bank account. Worst payment gateway in India is Razorpay for online sellers. You can go with PhonePe PG as it has excellent customers services and Phonepe abide RBI guideline unlike Razorpay.

I am writing to express my frustration regarding the ongoing hold on my payments. Despite providing all requested documents multiple times, I have not received a proper response or resolution.

1- All necessary documents have been submitted, yet my payments have been on hold for almost a month.
2- As a small business owner, this delay is severely affecting my operations and cash flow.
3- I have repeatedly submitted the same information. Please review the documents thoroughly to avoid further del
ays.
I request immediate review and release of my payments. Continuous delays are unacceptable.

Ticket ID- 11215843

We have had an extremely frustrating experience with Razorpay's customer service. Each time we raised a ticket, the employees asked for irrelevant information and took too much time to respond. They wasted 15 days of our time and didn't resolve anything, despite marking the ticket as resolved. We've invested a lot of time and resources into integrating Razorpay into our website, but they haven't delivered. It feels like this could drag on for months without any resolution. It's incredibly disappointing that they can mark a ticket as resolved without actually doing anything.