We went through the Trade in program with Reali, and overall were very happy with the process barring a few exceptions that I am going to talk about later. But first the good stuff. We worked with Lanette Sukkar as our agent, and Scott as our showing agent. Both of them, phenomenal. Lanette listened to all of our needs and parameters, was really data-driven in her recommendations to us, during buying as well as selling. Scott bonded with us at a personal level, including with our 3 yr old who still remembers him after a few months. We ended up buying a home of our dreams and selling our last place at a great price. On the transaction front, special shout out to Erik L for being diligent with T1-T3 and making sure there are no missteps. Our Bank of America loan fell through while we trying to line up T3 and Erik helped me connect with Chase and secure a loan quickly with no change in timeline. Reali's system is truly on top of it! Yes the fees can add up to be a bit but the alternative is to get a bridge loan or try to sell while you live somewhere, or make a contingent offer. All of those being choices with significant disadvantages.
Now the only bad thing. It was our interactions with our original agent Sherie. It eventually got so bad that we had to end things with her and get in touch with Reali about finding a new agent - thank god for Lanette. In a nutshell, the biggest problem with Sherie's approach to home buying was her lack of data-driven skills. She would usually just look at the price of a home, add about 300-400k and recommend that offer price to us. Which could be true in some cases, but heavily varies based on how the seller has priced the home. We had to go through a lot of work ourselves to generate comps and try to determine a fair offer price. But then being able to talk about that with Sherie would be like pulling teeth as she would absolutely not listen, or keep mentioning the number she came up with. Eventually it got to a place where we felt like for our sanity and hers we should go our separate ways. That said, Reali was good about asking us for feedback, unclear what they did with it, but that's not our business anyway.
So overall a fun and successful experience aside from the glitch with the first agent, which sometimes happens.