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Rebel.com Reviews
448 • Excellent
Rebel.com's reason for reporting
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Excellent service!
With my difficulty in expressing myself in English, Louise offered me service in French. It was handled very quickly and very professionally. His French is very good and I was more than satisfied with his quality of service. Thank you again for solving my problem so quickly and pleasant. Andrée F.
Prompt, Knowledgeable, English-speaking Customer Service
I had an issue with my account and decided to call their customer support this morning (Saturday). I was greeted by a friendly agent who spoke clear English, understood my issue, and quickly resolved it. What a day we live in when knowledgeable English-speaking customer service is a surprise, but not the norm! Thanks for the reliable service and great customer support :)
Always problems on this site
Always problems on this site. The endless upsell menu is cumbersome & just screwed up an order I got charged for even though I removed the domain from my cart - this site caused charges for privacy, expiry protection + that I NEVER selected - bilked $141.00 for 1 $30 Domain. I am still trying to get them on the phone to correct this and they advertise on this site “calls answered in under 2 minutes” meanwhile I keep getting a familiar message “no call representative is available to take your call” I have had more difficulties and errors with this “company” & site - it’s ridiculous!
Reply from Rebel.com
Hi Jack - I am sorry to hear about this. I’d like to have our Customer Support Manager call you to discuss and rectify what you are describing. If you can provide me with the domain name that would be most helpful - please drop me a line at hello(at)rebel(dot)com. Thank you and I apologize once again for the issue you have experienced.
Very good experience
Very good experience, dealing with people I can understand and quickly too.
Excellent
Excellent, friendly, knowledgeable service at all times of the day and night. I have experienced no down time at all. I would recommend this company above all others. I have been with the company for over 5 years.
since yesterday
since yesterday - Jan 20 at noon hour, their servers have not been working and thus no emails. This morning at 7:47 am still no email. I called their 24 hr help line, to find out they have no time line in when this will be rectified and after asking more questions they have no "temporary" solutions or ways to help current clients.
Very disappointing and frustrating the level of "non-service" provided by their 24 hour technical support team.
They dont know what caused it, they can not access emails from their end and can not say if we will be compensated or not for the loss of use of this service
customer service is great
customer service is great. Always get someone quickly either chat or on the phone. Any changes are done quickly as well.
very disappointing
since yesterday - Jan 20 at noon hour, their servers have not been working and thus no emails. This morning at 7:47 am still no email. I called their 24 hr help line, to find out they have no time line in when this will be rectified and after asking more questions they have no "temporary" solutions or ways to help current clients.
Very disappointing and frustrating the level of "non-service" provided by their 24 hour technical support team.
They dont know what caused it, they can not access emails from their end and can not say if we will be compensated or not for the loss of use of this service
Reply from Rebel.com
Hi Tappa, thank you for your feedback. We understand that these situations can be challenging and frustrating to you and your business, which is why we do our very best to resolve these issues as quickly as possible. Despite our best efforts, this issue required a longer time to resolve than most other issues. In recognition of the inconvenience this has caused, we will be providing a free month of hosting to all hosted domains linked to this incident.
Please send an email to hello(at)rebel(dot)com if you have any questions. We sincerely apologize for this issue.
Please send an email to hello(at)rebel(dot)com if you have any questions. We sincerely apologize for this issue.
Rebel is a great company to work with
Rebel is a great company to work with. They are easy to get a hold of if you have any questions or you need help with something.
Quick, helpful, English as a native language.
Quick. Helpful. Understanding. Speak English as the native language.
'Nuff said.
I had a question about my credit card…
I had a question about my credit card and was able to chat online and got an answer immediately.
Efficient
Efficient, professional service and quick resolution to my issue with no obstacles and minimal effort on my part. Thank you!
Good
I had worked with WordPress several years ago as both development platform and host and expected the same now and ended up following a number of rabbit trails. Help was fast and provided focus.
All around great
All around great. Never disappoints.
Rebel is great to deal with
Rebel is great to deal with. Customer service is excellent!
Pricing has increased
Pricing has increased and is no longer as competitive compared to a registrar like GoDaddy.
No Fuss No Muss No trouble
No Fuss No Muss No trouble. Speedy service to iron out one issue we had.
Very-Good people
Very-Good people! I don't know why but the REBEL service people go above and beyond and are very helpful and thorough. I wish I had employees like that. Very-Good people