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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and overall smooth experience, including well-organized tours and great onboard service. Reviewers also enjoyed the user experience, finding the tours relaxing, informative, and a great way to see the city. However, some customers were dissatisfied with the audio guides, noting a lack of information about landmarks and repetitive music. A few people also experienced issues with bus drivers, citing poor attitudes and inconsistent stopping practices, which led to confusion and inconvenience. Additionally, some customers reported being left on a hot bus without air conditioning or communication, and receiving conflicting information regarding shuttle departure times.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly and accommodating staff... See more

Location

People report ambiguous experiences with location. Many customers found the tours offered a great way to see... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers describe it as a great and memorable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pizza cruise was beautiful and delightful. Our server, Sofia, was especially wonderful. Her hospitality skills are unmatched! The cruise was not guided by audio, but the sights were so engaging, w... See more

Rated 5 out of 5 stars

I thoroughly enjoyed this cruise. I originally booked the day before but I missed it so I decided to rebook for the next day especially as it was my last day in Stockholm and I'm happy I did. I got... See more

Rated 5 out of 5 stars

Great service onboard by Zulema and Luce who were very friendly and accommodating. Unfortunately the pizza was cold maybe because it was delayed by half an hour but at least they gave us free ice crea... See more

Rated 5 out of 5 stars

I absolutely loved the experience even though i had some trouble with sea sickness and even then they offered me help with lemon and water, everyone was super kind and extremely welcoming. If I go the... See more


Company details

  1. Sightseeing Tour Agency
  2. Boat Tour Agency
  3. Bus Tour Agency
  4. Cruise Travel Agency
  5. Tourist Attraction

Written by the company

Don’t miss a thing! Go sightseeing with the Hop-on Hop-off buses and boats from Red Sightseeing. We offer Hop-on Hop-off tours in seven different European cities!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Never again

I found exactly the same as Todd's 6 May review. The commentary was not fit for purpose. We usually use Citysightseeing but mistakenly took this one. Leaving Abba Museum we were asked to get off and wait for another bus as ours had a fault. At 5.00pm we were dumped at stop 5 by the driver and left stranded with no guidance.

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Red sightseeing bus tour recordings a waste of money!

This is ridiculous. I just got my $39 tickets for Stockholm bus tour and have been on bus for an hour and all I hear is music playing over and over again in the headphones. I went from stop 10-13 without a single word. Then at 13 it only said the stop name at Karaplan. Then barely a word about Abba museum, Skansen and Nordic museums. We passed hundreds of cool buildings and neighborhoods and not a single mention. And then not a word until we got to the palace and even then barely anything. Nothing about Kings garden. Nothing about neighborhood names. Nothing about a single statue. If we were on for an hour it was probably 57 minutes of the same music playing over and over and over again. Unbelievable that you charge $39 for this. I could have taken metro for $4 and learned just as much.
I want a refund, this was absolutely useless.
We tried the boat for a few stops, and at least that had fairly regular info recorded, but even there it mentions the King recently celebrating his 40 year in 2013… uhm maybe you could update this and say he just had his 50th year Jubilee in 2023? So this recording is at least a decade old.

Oh, and I tried to email them directly from the confirmation email they sent me and it came back undeliverable. Unbelievable!
Sounds like they don’t want to be running this business anymore.

May 6, 2026
Unprompted review
Rated 3 out of 5 stars

The coach and the schedule works well

The coach and the schedule works well, however out of a 90 min total tour, you get less than 10 min of information about Stockholm, even though you pass by parks, waterfronts, famous buildings etc

If you pay roughly 400 skr. For a hop on and hop off tour, you would expect to learn more about the city, than we did using this application

There is another hop on / hop off company in the city as an alternative

April 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Enjoyed our tour!!

A very convenient way to get around Stockholm. Shout out to SIXTEN who patiently explained to us our options. I suggest you look for him as he is really lovely. Go to the booth that says 'RED SIGHTSEEING' :)

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great tour

I was very happy with the hop on hop off tour. The audio guide was very informative and the service on board was great. The two captains Johan and Laban were very polite and made it entertaining.
I would definitely recommend the tour if you want to see Stockholm from the water.

September 20, 2025
Unprompted review
Rated 4 out of 5 stars

A pizzatour from red sightseeing in…

A pizzatour from red sightseeing in stockholm was a lovely experience. Both Nezdha and Issa are a great team. Super friendly and mildly entertaining. Just perfect. A great tour on the lakes near stockholm.

August 14, 2025
Unprompted review
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