reMarkable Reviews 2,701

Absolutely HORRIBLE customer service. I purchased a remarkable paper pro…a few months later it basically stops working property (extreme ghosting, difficulty to read, not refreshing…etc). After going through their gauntlet process to return it. I send it back via UPS.
2 weeks later I’m still waiting…no real update.

I have been using the reMarkable Paper Pro for about 4 months (along with the marker). Two weeks ago, my marker suddenly stopped working. After trying the suggestions on the FAQ page, it still wasn't working and I contacted their customer service department. I could immediately reach a (human) representative, who confirmed that the stylus was broken after a few minutes of talking and sending a few photos/videos. After that, the process of getting a replacement was very straightforward and hassle-free. Most of the waiting was due to the postage. Once they received my package, they processed it and sent the replacement very quickly.

I bought my Remarkable Pro about a year ago. After half a year, the screen had several issues and I contacted support for a replacement.
It has been a nightmare:

First, I needed to send my old one in before I could get a replacement - no advance replacement option
First replacement shipped via DPD mid-December and got lost in transit
Second replacement shipped mid-January, also lost in transit
Result: 2.5 months without my tablet

Communication issues:
Despite multiple emails and my case supposedly being "escalated," I wait 2-4 days between responses with no real progress.
I've offered clear solutions:

Ship via DHL Express or another reliable carrier (NOT DPD)
Process a full refund

I've received no concrete answer to either option. The support team is polite but seems unable or unwilling to deviate from using DPD, despite two consecutive failures at my address.

---

I know it's not their fault that the packages were lost, but there are no real efforts or progress to find a fast solution. The tablet is great, but you have to hope you never need to use the warranty.

Great products, perfect, reliable support

Had this pad just over 1 year, it’s stop charging tried all different options but still nothing works. Paid around £600 for this pad and just found out the warranty don’t cover as it’s only 1 yr warranty… definitely not worth paying that price I’d wish I’d bought apple pad or somat else waste of money and stress!!!

This thing sucked so bad. The colors are a gimmick because you can hardly tell the difference between the colors and the regular black. The keyboard folio sucks because it adds so much weight and the typing functionality is terrible.

The software is pathetic, like, might as well be the original Palm software from 30 years ago. Absolutely no advancements here, which where I was hoping for the most benefit.

Backlight is terrible and the writing isn't as natural as the kindle scribe which is way cheaper. Not to mention the eraser on the marker pro is so bad. I was going to return it but I was busy and waited just a little too long. A few weeks later the screen stopped refreshing properly and so I had to literally turn it off and on to get a clear screen after just one or two pages. I just trashed the whole damn thing. $850 down the drain.

Quick reply and quick and easy problem solving.

Loved everything about this product! watched the videos and adverts and wow! Buy one!

I started using my Remarkable device on January 5th, and by January 21st, the pen had stopped working entirely. After spending roughly an hour in chat with their customer service, I was provided with a return label, with an expected wait time of up to 10 days just to receive a replacement pen – a component costing around 600 DKK.

The experience felt unprofessional. When I raised my concerns, the agent responded with standard corporate language, emphasizing that “everyone is treated the same.” In my view, new customers should be prioritized to ensure they are satisfied with the product they’ve invested in.

Frustratingly, I found I received more helpful guidance in troubleshooting from ChatGPT than from Remarkable’s own customer service.

Overall, this was a disappointing experience. Remarkable has an excellent product in theory, but their customer support in this instance was inadequate. A missed opportunity, and frankly, a situation that needs serious improvement

I bought a remarkable 2 tablet in 2023 for more than 500 €. After more than 2 years of use, they still keep unique english language for the system. An for the poor swiss people, if we choose french (there ie 2 million people speaking french in switzerland) we GOT A FRENCH KEYBOARD azerty witch is sensibly different of we swiss french keyboard qwertz. Just one advice, do'nt buy these tablets until they understand that english is not spoken by every body

After researching multiple e-ink tablets that are currently in the market, I decided on a Remarkable. My coworker let me explore their RM Paper Pro, and it had me hooked right away. I ordered a refurbished RM2 that same day. I love the simplicity of the tablet, that there are no bloated features and distractions (I have a cell phone for that). It has helped me get back into writing, since it is more practical than carrying around notebooks and pens. Writing was always therapeutic to me, and I love that I can sit down with my RM2 and write out my little stories without any pain in my hands or wrist - you don't have to exert as much pressure as you would when writing with a regular pen on regular notebook paper. I love all the different marker options, with the calligraphy one and the pencil one being my favorites. My RM2 has so far proven to be indespensible to my daily routine and I am 110% satisfied with my purchase.

Disappointing experience with an otherwise promising product

I’ve had my ReMarkable for three weeks, and initially, I was very impressed with both the user experience and functionality. Unfortunately, my experience has taken a turn for the worse, as the device has now broken—just three weeks after purchase.

When you invest in a product in this price range, you expect a certain level of durability and customer service to match. It’s therefore disappointing that I wasn’t simply offered a replacement device, but instead had to send it in for repair. As a result, I’ll be without my ReMarkable for the next three weeks, which is frustrating in itself.

Even more problematic is the fact that all my notes from the past three weeks—containing important information about business dealings and contacts—were lost, as I had to erase the device before sending it in. This completely undermines the central promise of the ReMarkable: to offer clarity and focus in a busy everyday life.

I genuinely like the product itself, but I’m honestly very dissatisfied with how this issue has been handled. I had expected a more smooth and customer-friendly solution, such as offering an immediate replacement when it’s clear the fault wasn’t caused by user error.

Skuffende oplevelse med ellers lovende produkt

Jeg har haft min ReMarkable i tre uger, og var i begyndelsen meget begejstret for både brugeroplevelsen og funktionaliteten. Desværre er min oplevelse vendt markant, da enheden nu er gået i stykker – blot tre uger efter købet.

Når man investerer i et produkt i denne prisklasse, forventer man en vis holdbarhed og kundeservice, der matcher. Det skuffer derfor, at jeg ikke bare kunne få en ny enhed, men i stedet skulle sende den til reparation. Det betyder, at jeg i de kommende tre uger står uden min ReMarkable, hvilket i sig selv er frustrerende.

Endnu værre er det dog, at alle mine noter fra de seneste tre uger – herunder vigtige oplysninger om forretninger og samarbejdspartnere – gik tabt, fordi jeg var nødt til at nulstille enheden inden indsendelse. Dette underminerer den centrale idé bag ReMarkable som et digitalt arbejdsredskab: at skabe ro og overblik i en travl hverdag.

Jeg er som udgangspunkt rigtig glad for selve produktet, men jeg er ærligt talt meget utilfreds med den håndtering, jeg har oplevet i forbindelse med fejlen. Jeg havde forventet en mere smidig og kundevenlig løsning, hvor man eksempelvis tilbydes en erstatningsenhed med det samme, når fejlen tydeligvis ikke skyldes brugerens egen håndtering.

The company is legit, and serious. But its latest two products have both been plagued by a big percentage of technical issues with screens: a yellow tilt, not showing colors the way it is intended, etc. Online it has become known as ”screen lottery”. The customer support refuses to acknowledge this and tends to reply with cut and paste explanations of how the technology works, rather than offering an exchange. When/if buying, make sure you compare the performance of your screen with others and return and get a new one if you notice a difference. Do not expect to have your issues recognized or taken seriously by the support.

Customer service is absolutely horrible. They tell you you are on chat with a real person and all you are doing is chatting with a BOT. I attempted to place an order and they mislead you with your payment options. I asked for the order to be cancelled. And I have to wait 10 days for the refund even though the order was cancelled within 30 minutes because their payments options are misleading.

The support is extremely poor. We have struggled for many months with an unknown subscription, and they were unable to provide any information despite our proof and references to GDPR regulations.

We are still waiting for them to respond. Even after three follow-up emails from our side, we have not heard from them for over a month.

This is very poor customer service. If you are a company, do not expect any support — they waste an excessive amount of your time.

Excellent customer service, prompt response, accurate support that solved my problem immediately! I’ve had my reMarkable for almost 3 years now and it still feels like a great experience! Highly recommended!

I own three reMarkable devices: the reMarkable 2, Pro, and Pro Move. I’m also a subscriber. I’ve been a big fan of reMarkable overall until I had to go through a replacement process.

My reMarkable Pro developed severe ghosting, which customer support confirmed was a hardware issue, and a replacement was approved. Unfortunately, this is where my experience became frustrating. The replacement process is outdated and takes over a month to complete. During that time, I’ll be left without my device.

While receiving a defective unit was clearly not my fault, the burden of a lengthy replacement process ultimately fell on me as a customer. I still appreciate the product itself, but this experience did affect my confidence in the support process.

After struggling with obscure set up instructions I finally got it working at a basic level, then lost the pen which is attached only by a flimsy magnet. I asked for help and was invited to buy a new one for £124 and a refusal to ship it to me (in EU) at my expense. And when I told them they must be in the grip of private equity selling an overpriced product, spending a fortune on marketing to drive up the customer base with nothing left over for customer support I was told to "have a nice day". I will now see who on ebay might help me!
SEQUEL
After this miserable experience I received the following email(!): Hi, Duncan,
We hope you found our chat service helpful. Your case number is 02059661.
This email is sent from an account that's only used for outgoing messages. If you have any further questions, please send us a message here.
Best regards,
The reMarkable Team
The robots are truly in charge...
And Amazon report 500+ sales per month of this little item so where is the incentive to fix it?

There is no Hebrew support but when one can type Hebrew text on the Remarkable app and then when it syncs with the device, the Hebrew text disappears- its a bug. Not a feature.