RepairDesk Reviews 509

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and willingness to go above and beyond to provide effective solutions. Many highlight the exceptional customer service, noting that issues are often resolved within minutes and that support is prompt, courteous, and incredibly helpful. The overall service is frequently described as excellent, with people appreciating the efficiency, ease of use, and the smooth user experience. However, some customers also noted that critical features were missing or that the ticket intake process could be clunky and inefficient, leading to slower operations. A few other people also felt that responses were slow and some concerns remained unresolved, while others mentioned frustration with unexpected changes to the software that disrupted their business operations.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness, friendliness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team as... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

User experience

Clients share positive opinions on user experience, highlighting the software's intuitiveness and helpful... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with RepairDesk thanks to Varda! She was extremely professional, knowledgeable, and went above and beyond to help me with exactly what I needed. It's rare to find someone who... See more

Rated 5 out of 5 stars

One of the best Epos system for any repair business. we have been using it for almost 3 years and it gets better and better. the customer service team is great, any issue has been resolved within minu... See more

Rated 5 out of 5 stars

I’ve been using RepairDesk for the past few months and have found their support team consistently helpful whenever I need assistance. Recently, Anushay helped me resolve an issue with labels and follo... See more

Rated 5 out of 5 stars

All my screens were blank and suddenly not working, Anushay was very clear and quick to help. when i wasnt sure how to perform the task she needed me to do view the web chat, she called me and then qu... See more


Company details

  1. Software Company
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Payment Service

Written by the company

RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses. The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more. Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it. RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide. Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it. Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & run a more profitable business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Exceptional Support and Seamless Billing with Repairdesk

Repairdesk has been a game-changer for our business, especially thanks to the incredible support from Anyusha. She guided us through setting up recurring billing and membership plans with a clear, step-by-step walkthrough, making the process smooth and easy to understand. The software itself is intuitive, and the features like automated invoicing and flexible membership options have saved us a ton of time. If you're looking for reliable software with top-notch customer support, Repairdesk is the way to go!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Anushay

Anushay, i very like Repair Desk for manager ticket how to get the phone from customer waw i very satisfatory RepairDesk

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with…


We had a great experience working with RepairDesk. The system continues to improve and the new features they are rolling out are very promising for repair businesses like ours.

Anushay was especially helpful throughout the process—very responsive, patient, and knowledgeable. She took the time to walk us through everything and made sure our questions were answered. Her support made the experience smooth and enjoyable.

Looking forward to continuing to use RepairDesk and seeing the impact of the new tools on our daily operations.

March 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had a wonderful experience on…

I had a wonderful experience on RepairDesk support Anushay was so helpful and got their POS back up and working on my computer. Without RepairDesk working my business would be shut down, thank you Anushay again for your great work you saved the day

February 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional Customer Service

Wasif did an exceptional job addressing all my issues.
This company always goes above and beyond to provide great customer service. Thank you!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Anushay is the best

Service was amazing Anushay really helped me out with the issue i was facing, very fast and helping service, keep it up

January 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I’ve been using RepairDesk for the past…

I’ve been using RepairDesk for the past few months and have found their support team consistently helpful whenever I need assistance. Recently, Anushay helped me resolve an issue with labels and followed up continuously to make sure everything was fully sorted. I really appreciated her dedication and support. Very happy with the service overall.

December 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

One of the best Epos system for any…

One of the best Epos system for any repair business. we have been using it for almost 3 years and it gets better and better. the customer service team is great, any issue has been resolved within minutes. Recently Anushay has been helping with printer connection to my EPOS, she has been very helpfully. Highly recommend it

November 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look