5 stars: Excellent
5 stars: Excellent

I really like the way the program associates new words with images.

I really like the way the program associates new words with images rather than making associations with other words. This helps me recall the new words.

4 stars: Great

Most lessons are good 👍🏽

Most lessons are good 👍🏽. Some lessons I get things wrong because the instructions weren’t clear

4 stars: Great
5 stars: Excellent

Request was resolved to my…

Request was resolved to my satisfaction. Thank you for your prompt service.

5 stars: Excellent

Easy to follow and self correct

Easy to follow and self correct. The combination of visual, written and verbal methods speeds up learning progress.

5 stars: Excellent

The representative was patient and…

The representative was patient and helpful in anwsering my questions regarding how to access and use the online version of my program.

4 stars: Great

I bought the unlimited access and I'm…

I bought the unlimited access and I'm so happy that I did. I find it fun and enjoyable. I love the fact that I can learn language at my own pace.

5 stars: Excellent

An enjoyable challenge that I will survive at long last

What a lovely way to learn French. My lifetime subscription makes me unhurried and I really like going over each lesson until it sinks in. I've tried with other systems before (and failed/given up) but this is by far the best and I remain determined because it is fun. I really like the reporting feature for when I'm sure I'm pronouncing reasonably and I'm met with the red-circle of failure.

I have a daughter who lives in France and wouldn't it be a lovely surprise to chat in her (now) native language.

2 stars: Poor

Many of the exercises that include…

Many of the exercises that include pictures are too small to see making it difficult to select an answer. Some exercises would make more sense if the vocabulary was introduced before the lesson started.

Reply from Rosetta Stone
Hi Karla. Thank you for reaching out. We are always looking for ways to improve our products, so feedback like yours helps us to get a perspective on things we can do better. Please send us a feedback email through our support portal: https://support.rosettastone.com/en/personal. Thanks again, and have a great day.
5 stars: Excellent
4 stars: Great

I'm just getting re-started

I'm just getting re-started. I've had just a little trouble with the app on my laptop. Have not tried my phone yet

4 stars: Great

Love it so far, but I get bored.

Love it so far, but I get a little bored from time to time. Feels like the same assignments. I don’t mind repetition of the phrases or words, but they way it’s taught is very boring. The immersion is great it makes me critically think. I just get so bored.

5 stars: Excellent

Rosetta Stone is user friendly

Rosetta Stone is user friendly, has a practical approach to learning Italian, and immerses one in a whole curriculum of the language. I thoroughly am enjoying the lessons and have a sense of accomplishment.

5 stars: Excellent
3 stars: Average

Great product - poor business practices

The product is incredible - it works and works well. The challenge that I've experienced with Rosetta Stone is from the perspective of the business (pricing) model. After purchasing one product with a set time limit, I received another email indicating the possibility to purchase for life; then a later email about unlimited languages... (frustration sets in). What is the "TRUE" cost of this product? I long for the day when I could purchase a physical copy of something and then own it outright. If, a decade from now, I wanted to install and use the product, I should be able to do so. If you're moving to an immersive model and sell with expiry dates included, then do not follow up with an opportunity to own forever AFTER I've already purchased a product that expires.

4 stars: Great

I wish they had more reviews for the…

I wish they had more reviews for the chapter to help retain information.

2 stars: Poor

Voice recognition bad

Voice recognition bad, try using translation instead of pictures. I get better results with iPhone translation. Not worth the money

Reply from Rosetta Stone
Hello Lupo. Thank you for providing the feedback. We're currently working on improvements to the issues to the speech engine. We're gathering as much detail as we can to find solutions to these issues. An uninstall & reinstall may help temporarily. We apologize that this has affected your learning, and we're working actively to fix this.
5 stars: Excellent

I like using Rosetta Stone

I like using Rosetta Stone. I occasionally have a connectivity or functionality issue but it's usually easily fixed by a restart.

1 star: Bad

After paying

After paying, I used the app for a few weeks every day and then I didnt use it for a few days. When I went back in, it said there was a problem. I thought maybe I didn't use the correct password, so I reset it. Nope, not it. I called the help line, no help. I'm still not able to use it. I'm very disappointed. I knew I wouldn't be fleuent in the language I chose, but I wanted to be able to at least hold a conversation or ask questions. I wanted some knowledge. My trip has been postponed to a later date due to the Covid-19, so I'm choosing another language program and I would like my money back.

Reply from Rosetta Stone
Hi Brandi. We sincerely apologize for any inconvenience. A support agent has reached out to you via email to assist with this issue.