Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
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Replied to 100% of negative reviews
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I have a collection of cookware
I have a collection of cast Iron and also this special steel cookware. My wife and I love cooking in,on and with them, so we decided to buy one for our son on his birthday. He has also just lived in his first home for 12 months. So a double present. He will be 22 in October. He has been eyeing mine off for years, as he loves rib eye and that's what I finish them off in, gets the perfect crust! Cleaning is dead easy!
Great customer service and information…
Great customer service and information about delivery date.
Came faster than expected in perfect…
Came faster than expected in perfect condition
I was after something in particular and…
I was after something in particular and Royal Design was the only stockist of the item I wanted, that would ship to Australia. This is the second time I have shopped with them. I find they stock exquisite wraps and blankets for babies. I will definitely be a returning customer.
Lovely
Very fast shipping of some lovely Arabia china replacements all the way to Seattle. It feels good to complete my grandmother's collection. Dishes arrived in perfect condition. Thanks!
Thoughtless
For a $600 lamp, they could have put a plug on it that fit an American socket.

Reply from Royaldesign
Great products and speedy international delivery
Bought some Kahler plates & mugs. They are lovely. Arrived beautifully wrapped. Delivery service was excellent. Thanks.
Good Service, Good Product
Easy order on the internet; great price, just what I wanted, packed and shipped promptly with care.
Excellent customer service
Of the three candles ordered
Of the three candles ordered, one was broken. The items were very poorly packed.

Reply from Royaldesign
Fast delivery from Sweden to USA
Thank you for the safe and fast shipment of two beautiful Bergs pots. They were my second purchase, and I expect to shop Royal Design again.
replacing broken 30 year old plates
looking to replace a couple broken plates from a 30 year old set. the same plates and size were available. after 30 years they are very close in color.
the site is easy to use.
shipping is very fast and very well packaged
Positive experience again from Royal design
This is my second time purchasing from royal design. Each time, I am kept in the loop about each step of the process: when the order is being processed, when the order is being shipped, when the order is being delivered. The plates arrived neatly packed, all of them are true to the photo and description on the website. Even though one or two plates broke during the extremely long shipping process to Chicago, the customer service has been helpful in the refund. I would highly recommend.
Delivered perfectly
The cost was comparable to Amazon. They had the product I wanted and it arrived in perfect condition in less than a week
Super fast shipping to the US!!!
Super fast shipping to the US! My Wusthof knives were well packaged for the journey! Thank you!
It is very good service and shopping…
It is very good service and shopping experience. It didn’t ask you to sign up an account but provide all the account services seamlessly. One thing can be better would be the shipping package. Please put some protection on the original packaging since shipping internationally can be brutal :)
Candlelabra
Love it
Easy online service. The candelabra is better in real life.
Highly recommend product.
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