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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting the efficiency and ease of their overall experience, especially regarding expedited passport services. Reviewers frequently highlight the exceptional customer service, appreciating the personalized approach and quick response times, which significantly reduced stress. The delivery service is also highly regarded, with many consumers receiving their passports on or even before the promised date. However, some customers also noted issues with the service. A few people experienced delays in receiving their passports, with some not receiving all the documents they paid for. There were also instances where customers reported a lack of communication and difficulty getting responses from customer service when issues arose, leading to frustration and unresolved cases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency and professionalism... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the responsiveness,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and often early... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I pur... See more


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Rushed passport (especially Amanda!)…

Rushed passport (especially Amanda!) was amazing in helping us get a passport for our son at just a few months old!

Amanda went above and beyond to make sure we were clear on exactly what to do for every step of the process, and was extremely prompt in her responses, even on a Saturday!

We had A+ client service and this was frankly the best customer service I’ve had from start to finish from anyone in a long time. Amanda made what could be a complex process easy to follow and make sure everything was buttoned up to get our passport on time. I’d highly recommend this service and speaking with Amanda if you can!

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

This service is legit

This service is legit! The step-by-step process was very easy to follow and customer service always answered every step of the way. I sent my paperwork on a Friday and received my passport the following Thursday. Definitely 10/10 would recommend.

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful when needing it fast!

They were there to walk through the questions I had. It took longer to fill out the application than I anticipated. We got ours back one week after we sent it. It definitely is the fasted way to get a passport but also the most expensive way. It’s well worth it when you need it fast.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the money if you have an upcoming…

Worth the money if you have an upcoming trip and need your passport renewed fast! They walk you through all of the paperwork and are very helpful every step of the way. I worked with account specialist Amanda F., and not only was she super helpful and kind, but she also kept me updated and didn't seem to mind all the emails I sent while I was anxiously waiting for my passport to arrive. Which arrived a day early, mind you! Overall, great experience!

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Super, professional team

The team all worked together with patience, expertise and professionalism to get my passport to me expeditiously.

With a friendly ‘can do’ attitude, it was reassuring to rely on them.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

I was hoping to go through with their…

I initially intended to proceed with the service provided by RushedPassport.com and carefully followed all of their instructions. They even scheduled an appointment for me at the post office. However, during the appointment, I encountered an issue with the postal clerk. Although the company advised me to ensure I left with the sealed envelope, the clerk refused to return it to me after stamping it, repeatedly stating that once processed, it could not be handed back. She also dismissed the service as a “scam” and declined my request to contact the company for clarification.

I contacted RushedPassport.com immediately, and they explained that some postal employees may not be familiar with third-party passport expediting services. Unfortunately, since it was a Saturday and their office closed early, I was unable to resolve the issue that day. I returned to the post office the following Monday, but received the same response and was unable to proceed.

Due to these complications, I had no choice but to cancel the service. I notified the company of my cancellation; however, I was informed that I was not eligible for a refund based on their policy. I was told they would follow up within 7–10 days regarding my case, but I did not receive any response within that timeframe. As a result, I ultimately had to dispute the charge.

While I cannot definitively speak to the legitimacy of the service, my experience was frustrating and unresolved. Based on the lack of communication and inability to complete the process, I am leaving a 1-star review.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Such an efficient and well-run process

Such an efficient and well-run process. There are real people behind the curtain reviewing your application with care and providing timely feedback via email. In addition, all my questions were answered promptly. It's refreshing to communicate (and know you are communicating) with humans, not bots. Terrific experience all around.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

These folks are fantastic

These folks are fantastic. Second time I’ve used them. Streamlined portal and very prompt responses and ability to call as needed to make sure everything is done right the first time. Couldn’t recommend them more.

March 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I was in a pickle since my passport was…

I was in a pickle since my passport was 10 years past expiration, and I could not find my birth certificate. I was ready to give up and live a life of a hermit never leaving my house or traveling. The folks at rushed passport were so nice and took the time to assure me that my old passport could work as my proof of citizenship. The process was very easy. However you have to read the instructions carefully and follow them to the T. Worth every penny!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I misplaced my passport and needed a…

I misplaced my passport and needed a new passport within a week and was very stressed about how to renew my passport in such a short period. I contacted Rushpassport for help and Amanda F. provided extraordinary customer service. She was always very responsive, patient and professional during through the process of guiding me through all the steps and documents required. I have been in the 5-Star Luxury Hotel industry for 34 years and was impressed the exceptional service that Amanda provided. I highly recommend using Rushpassport!!!

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Rushed Passport Experience

The persons I was in contact with were extremely responsive and attentive to my questions. Their instructions were easy to follow and they were always on top to make sure everything was moving along well. Kept me informed of the different steps as the process was moving along. Everything happened as promised.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

It was a difficult task to get a new…

It was a difficult task to get a new passport for my son who just turned 18 and is now an adult. The difficulty came from the fact that he really had no adult ID. The crew here worked relentlessly to come up with enough forms of ID to get him anew passport in time to travel. Not even the horrible weather stood in the way. Ana and the whole term delivered!

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Amanda at Rushed Passports was awesome…

Amanda at Rushed Passports was awesome to work with. Although I still needed to gather some documents before processing; her guidance , help, and encouragement resulted in me getting my first passport! I’m so pleased with the work that was put in on my behalf. Although I was not the easiest client for them to work with due to getting everything together for them; they never complained; always provided me with clear, concise instructions of each step; and followed through to the end. They even reminded me that I have access for any remaining questions or issues I may have. On my behalf; I congratulate all those working for Rushed Passports; especially Amanda; and hope you will trust their expertise for your own passport needs. Thank you team for all your efforts and help! Susan Waters, Virginia, USA

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Everyone I spoke with, and I called many times, for assistance in getting my daughter's passport renewed. Each person I worked with was even more helpful than the next. They literally bent over backwards and went above and beyond to help me through the rush process.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

The service was quick

The service was quick, the team was so responsive and walked me through what I needed to do to complete the service. While it was pricey, it beat the visit to the agency. Would recommend if you are in need of a passport fast!

February 15, 2026
Unprompted review

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