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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting the efficiency and ease of their overall experience, especially regarding expedited passport services. Reviewers frequently highlight the exceptional customer service, appreciating the personalized approach and quick response times, which significantly reduced stress. The delivery service is also highly regarded, with many consumers receiving their passports on or even before the promised date. However, some customers also noted issues with the service. A few people experienced delays in receiving their passports, with some not receiving all the documents they paid for. There were also instances where customers reported a lack of communication and difficulty getting responses from customer service when issues arose, leading to frustration and unresolved cases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency and professionalism... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the responsiveness,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and often early... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I pur... See more


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Getting ready for a trip and could not…

Getting ready for a trip and could not find my passport, evidently lost or misplaced. Called these folks and they walked me through the whole process, answered my emails quickly and got my passport delivered at the time promised. I live in a small town almost two hours from Dallas, TX so this service was invaluable. Glad to recommend them.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Post office lies!!

Post office lies!!! I tried to get my passport “expedited” at post office but they told me would take weeks!! Thank God I found this company because I was able to get it in 5 days! The post office has no clue what they are doing or talking about! I highly suggest using a company that is actually registered with the State Department. These guys save my trip and my life! I thought I wouldn’t be able to get a passport in time according to the post office but they have no clue and basically lied to me saying it would be impossible. Thank you so much Rushed Passport!! Going to Aruba for Valentine’s Day now!!! Woohoo!!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Using Rushed passport turned what could…

Using Rushed passport turned what could have been a vary overwhelming situation into something manageable. The instructions were clear, and i appreciated knowing that someone was actually reviewing my paper work rather than just pushing it through. The follow up communication helped keep expectations realistic and reduced a lot of anxiety. My passport arrived on schedule, and everything went according to plan. Overall, a professional and reliable service that does what it promises.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t say enough good things about…

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I left for airport. Amanda stayed in touch helped me escalate and went above and beyond. High highly recommend. .

February 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammers!

Edit: I was credited a full refund as 2/5/26.
I started to use this service but it ended i didn't need it. This was done on 1/14/26 and was charged before I completed the process and never did. I emailed and left a message on their 800# to cancel on the 15th and spoke to a rep & I received a cancelation email on the 1/15/26. I have had to file a fraud claim and fowarded the cancelation email to bank. They have not refunded my money as 2/3/26. I would not suggest this company to anyone since I asked for it to be canceled due to incomplete process and they have not returned funds. I didn't call 1st they called me to push order and I stopped process due to suspicion, tried to call them back and number was not in service. Go directly to passport office its like 290.00 from my understanding in new oreleans and you can get it that day. These guys are scamming and ripping people off. So they have 619.95 that they have not refunded. As of today my bank is still waiting for answers. Money back guarantee is a lie.

January 14, 2026
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hello,

Thank you for sharing your experience. We truly understand how stressful refund timelines can feel, and we appreciate the opportunity to clarify this for you.

After carefully reviewing your account and all communications, we can confirm that your order was fully refunded back to the original payment method. We’re more than happy to post or provide proof of the refund here if that would be helpful.

We also double-checked our records, and the last time you contacted us was to request the refund—which was processed shortly after. There were no follow-up emails or calls asking for a refund status. In many cases, a quick email or phone call to check on the status (before assuming the worst 😊) usually clears things up much faster than waiting on a bank investigation.

At this point, we kindly ask that you double-check directly with your bank, as refunds can take additional time to appear depending on their processing policies. If there’s still any confusion after that, we’d genuinely welcome a call or email so we can walk through it together in real time.

We’re always happy to help and keep things transparent, and we truly wish you had reached out to us first so we could have resolved this quickly and avoided the frustration altogether.

Warm regards,
Rushed Passport Support Team

Rated 5 out of 5 stars

I am very pleased with this experience…

I am very pleased with this experience and got my passport earlier than anticipated. I appreciate those I interacted with via email and the help they gave me, and would like to especially thank Ana B. for her timely communications and information. plus her reassurance that I’d have my passport in time for my travel date. I highly recommend this company if you need an expedited passport.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great service.

The VIP service was excellent! It’s definitely worth the extra money. The process was simple and Amanda took great care of me. The passport would have arrived earlier than the due date, if it weren’t for inclement weather. I highly recommend this company.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

They DELIVER!!!!

We have used this firm many times.. Needed a fast passport to go to Italy... Laureano R and Ana delivered!!! USE THEM!!!!

January 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Rushed Passport is the most amazing organization

I cannot say enough outstanding things about this company. They were absolutely amazing. I had a trip planned to Aruba for three months and thought my passport expired in 2028 when it actually expired in 2026, 2 weeks before my flight was scheduled. I was totally stressed and upset. There are no offices in Florida and thought I was out of luck until I found this organizarion Rushed passport worked with me to get them all necessary documents and I got state department approval 3 days later. My new passport just arrived and I’m heading to Aruba next week. I can’t thank them enough. I am so very grateful!!!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Bahamas

Amanda at Rushed Passport did a great job ensuring the passport made it as quickly as possible!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

If I can give 100 stars I would

If I can give 100 stars I would. I was very skeptical at first and hesitant. I didn’t realize my passport was expiring before the 6 month point after booking a trip and was very stressed out. Definitely worth every penny for this process. Came the exact day it was expected. Great customer service. Kobe is as On top of everything and made it stress free.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very good company!

A grueling process, but this company is on top of the game. We as a company that has to go to Canada frequently will be using you again! Thank you.

January 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammed me

I paid $565 for a rushed passport from this company. I submitted all my documents and they made me an appt at the post office. I went to it and the post office said they cant do it their. I called rushed passport and put them on the phone with the lady at the post office and the post office would not do it. I asked for my money back from rushed passport and they said it was not refundable after they made the appointment. I asked to talk to a manager and they said my request to talk to a manager was denied. They stole my money and refused to talk to me. They did nothing.

December 1, 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Justin, thank you for taking the time to share your experience. We truly understand how stressful passport matters can be—especially when travel timelines are tight—and we’re sorry this situation felt frustrating.

When Justin contacted us from the acceptance facility, one of our senior specialists was actively assisting both Justin and the passport clerk in real time. She was in the process of explaining the hand-carry courier submission, a State Department–approved method that allows documents to be securely forwarded to a regional passport agency and personally delivered by a registered courier under a signed Letter of Authorization. This process is specifically designed to provide significantly faster processing than standard post office timelines.

On rare occasions—well under 5% of cases—an individual clerk may be unfamiliar with this courier-supported submission. When that happens, our team routinely resolves it by providing the clerk with official supporting documentation or, if preferred, quickly redirecting the applicant to a nearby acceptance facility that is comfortable processing courier applications. In almost all cases, this results in a smooth continuation of service and the promised timeline remaining intact.

In this instance, the call unfortunately ended before our specialist could finish clarifying the process or present those immediate alternatives. Shortly afterward, we received a request to cancel the order. Because the conversation ended mid-assistance, we were not given the opportunity to complete the resolution that would have allowed us to continue supporting the application as intended.

Our goal is always to guide clients through every step and ensure they are never left without a path forward. We regret that we were unable to complete the assistance we were actively providing, and we sincerely wish this experience had concluded differently.

We appreciate the feedback and wish Justin all the best moving forward.

Rated 5 out of 5 stars

Fantastic Service from this Company

Fantastic Service from this Company - Better than I expected - Actual Human Beings available throughout the process to answer all questions or concerns, to help guide me through the process, and to make sure that all resulted in a successful outcome. I highly recommend this company.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

Quick and smooth process. Well organized and saved me from traveling in person to San Francisco or Denver to process immediately. The representative assigned, Ana B., communicated well, timely, and pleasant.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wayyyyyy better than wasting my whole…

Wayyyyyy better than wasting my whole day at an agency and waiting in line or waiting like 2-3 months from the post office. The closest agency to me is 2 hours away, so that's 4 hours JUST IN DRIVING! Not to mention taking off work, and waiting around all day. These guys got my passport within 1 week delivered right to my doorstep and did everything online! Will ALWAYS use again in the future.. Wish I knew this existed a long time ago

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

These guys were great

These guys were great! Much better than the post office and much faster. Used post office before and was a complete nightmare. I also got my passport weeks faster than the post office could. Thank you

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

The process was seamless, and the entire team was extremely helpful when I needed to renew my lost passport days before traveling. When most organizations are closed during the holiday season, Rushedpassport.com was there for me.

December 23, 2025
Unprompted review

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