Bought 2 items from the Acony webstore for Christmas presents in November. Received shipping confirmation, and eventually a parcel arrived this week. It only contained one item. When I contacted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some merchandise on 11/22 and hadn’t seen any updates since then, so I checked online and other people were also experiencing delays. I found a customer support email and reached out, and wi... See more
Company replied
Happy with the fast and serviceminded customer service - but unfortunately the package received was damaged and in poor print quality as well. The Fine art I ordered from the webshop size 28"x28... See more
Company replied
Im sure I would get an instant reply if it wasn't for high Christmas traffic, but even though I waited couple more days I got my reply and all the information that I needed so I am satisfied.
Company replied
Company details
Written by the company
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
Contact info
50 Milford Road , RH18LJ, Reading, United Kingdom
- helpdesk@sandbaguk.com
- sandbaguk.com
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sandbag
Thank you so much, for the kind feedback 😊
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Reply from Sandbag
Thank you for your kind feedback, Martin. It's very much appreciated 😊
Got back to me on my inquiry very fast
October 31, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
Great customer service.
October 1, 2025
Unprompted review
Reply from Sandbag
Thank you so much, for the great feedback 😊
Everything in perfect shape
Everything in perfect shape - may the source be with you !!!
October 22, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your 5* review 😊
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5 Star service
Easy to navigate website, great customer service and communication
October 20, 2025
Unprompted review
Reply from Sandbag
Thank you so much, for the friendly feedback 😊
Quick and positive customer service to…
Quick and positive customer service to an issue I was having.
October 20, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
I ordered a shirt from their site but…
I ordered a shirt from their site but after a few days it still hadn't shipped. I contacted their customer service and they responded within just a few business hours of my inquiry with an update and a reason why it hadn't shipped yet. I greatly appreciate the quickness of their response and the friendly way in which it was relayed.
October 20, 2025
Unprompted review
Reply from Sandbag
Thanks for the 5* feedback. I am pleased that we could help 😊
Impressed with rapid rectification of missing item
After notifying that one of my purchased bundle items was missing from the delivery, Sandbag were super prompt with verification that it was due to a picking error prior to item despatch. I received the missing item within a week. I am super impressed and thankful as I am all the way in Melbourne, Australia.
September 29, 2025
Unprompted review
Reply from Sandbag
Thanks for the great feedback. I am very pleased that we could help 😊
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Quick and helpful reply from their…
Quick and helpful reply from their costumer support.
October 16, 2025
Unprompted review
Reply from Sandbag
Thank you so much for 5* review 😊
Digital download refund
Mistakenly ordered digital download instead of cd.
Didn't realise until weeks later when purchase hadn't arrived.
Within 24hrs of contacting to see what could be done I was given a no quibble refund.
October 14, 2025
Unprompted review
Reply from Sandbag
Thank you for your great feedback, Ashley. It's very much appreciated 😊
I accidentally ordered nine copies of one album
I accidentally ordered nine copies of an album. I actually only wanted to order three copies. I didn't realize my mistake until I received an email from my credit card for the transaction. When I realized my mistake I reached out right away to the company via the customer contact form. It was a Saturday night. I had assumed I was tough out of luck because of the mistake being my own. On Monday morning I received an email from the company telling me they had adjusted my order down to only three copies and were refunding me the difference. I was so shocked and amazed at their response. I am so so so thankful that they have such excellent customer service. They got back to me so fast and were so friendly. I can't say enough about them. Thank you again.
October 13, 2025
Unprompted review
Reply from Sandbag
Thank you for taking the time to review your experience with our customer service team, we're so glad you were happy and that we could resolve the issue for you 😊
Item missing from order
Item missing from order. Contacted customer services who sent out missing item, with no quibbling. Very happy with the service
October 8, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your 5* review! Please we could help 😊
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Efficient customer service
I had to cancel a preorder of quite a pricey vinyl as I’d overstretched myself financially. Sent in the request on the contact form and within half an hour they had processed the refund! Fantastic customer service at a time a really needed it!
October 7, 2025
Unprompted review
Reply from Sandbag
Thank you so much for this great review! So glad we were able to help so quickly! 😊
Excellent efficient service
Excellent efficient service. Very unusual for eretail. Wished to cancel initial erroneous order and order correct item - my fault - and instructions on site clear, response to questions via email swift and friendly. Service standards high and would use again.
October 6, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
Ordered a digital download
Ordered a digital download, had a few minor issues - help desk sorted within 24hrs!
September 26, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your 5* review! 😊
Wrong Address Fixed Quickly
I had an issue with an incorrect shipping address (autocorrect) and the issue was resolved quickly. I had gotten worried/paranoid when I still saw the wrong address, so I reached out again to make sure it was headed to the correct location; and was quickly assured that is was. :)
October 2, 2025
Unprompted review
Reply from Sandbag
Thanks - we appreciate the kind feedback! Glad we could help 😊
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Really nice service even in a case of…
Really nice service even in a case of mishap or late shipping. Kind and providing excellence service!
September 28, 2025
Unprompted review
Reply from Sandbag
Thank you so much for your 5* review! 😊
Great Customer Service
I had a query which was handled very quickly by Louise of customer services. Very satisfied.
September 28, 2025
Unprompted review
Reply from Sandbag
Thank you so much for this review! So glad Louise was able to get this sorted for you quickly 😊
Super quick response and issue resolved…
Super quick response and issue resolved immediately.
September 26, 2025
Unprompted review
Reply from Sandbag
Thanks for the kind feedback. I am very pleased that we could help 😊
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