Sanrio Reviews

My teenage son placed an order for three items on December 22nd. All were in stock. It is now January 16th, and none of the items have been shipped yet. If they were out-of-stock items or backordered items I would understand. But this is unacceptable for items that were in stock when ordered. And we have no way of knowing when, or if, they will ever be shipped.

Date of experience: January 16, 2023

Ordered multiple items for my partner's birthday. Their return policy said that 'most items' could be returned within 30 days. Unfortunately, my item took nearly that long to arrive, and by the time it was given 30 days had elapsed. Even if I could return though, after the shipping and the additional customs fees (which they don't pay for you) it would probably be cheaper just to sell it. Way too expensive and bad return policy, won't be shopping there again.

Date of experience: July 16, 2022

In the past, I used to buy from Sanrio.com but not anymore. I placed an order at the end of November 2019 and 4 missing items were not shipped as of the end of January 2020. Sent numerous emails to Customer Care to follow up and it kept replying by saying the missing items would be shipped within 3 to 5 business days. Totally disappointed and will not buy from it anymore!!!!!!

Date of experience: February 22, 2020

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

Date of experience: April 06, 2022

I ordered over $50 to be eligible for the free gift promotion, because why not? I'm holiday shopping and an extra gift would be nice! I receive the package and there's no extra gift! I contact them and they say that I did not tick a box (what? Never saw a box and why would anyone not want something for free???? Why do you think I spent that amount of money?), and the product is out of stock, can't be added retroactively and go cry in the corner. They are a rich, international company and they seriously can't be bothered to make amends for something that probably cost them $5? How cheap is that? They already have my money. Worst customer service. Never buying from them again.

Date of experience: December 08, 2020

100% do NOT recommend ordering from this website unless you do not mind waiting for months for your order.

Sanrio's website stated that due to physical inventory, orders placed after 12/23/19 would not ship until after 1/6/20. I placed an order from Sanrio.com on 1/9/20 with a notification stating that my order will ship within 7 to 10 days.

After 2 weeks of no shipping notice and reading many negative reviews regarding Sanrio's shipping over the holiday period, I wanted to make contact with customer service regarding my order. I received a reply on 1/23/20 stating "Our warehouse stopped shipments as they were conducting physical inventory. They have advised us that they are almost done and will resume shipments by the end of next week." They stated that it may be another 3-4 weeks until my order would ship.

This was frustrating, since they did not update their website to inform customers that, actually, inventory would not be sorted by 1/6/20, and delays would continue beyond that. However, my order shipped 7 days later, on 1/30/20 and I had it the next day (I live very close to the warehouse). I figured that their issues had been worked out by this time, since they sent it well before the additional 3-4 week estimate and decided to place another order on 2/1/20.

On 2/26/20, I emailed to inquire about my new order's status. Customer service responded stating "Our warehouse stopped shipments as they were conducting physical inventory. They have advised us that they are almost done and will resume shipments by the end of next week," and that it may be another 2-3 before my order ships.

What? Again? When I questioned the frequency of "physical inventory" that causes such constant delays in orders, I was informed on 3/9/20 that they were in the midst of sending out orders from OCTOBER.

It's incredible to me that a website would be so backed up, for whatever reason, that they'd still be sending orders from 5 months prior and yet no honest communication with their customers. It's also interesting that my January order was sent out before all of these other orders from October-December, and I know that some people who ordered in February and March received their orders during this time, too. So, this whole "we send orders out as they are received" is an absolute lie.

On 4/2/20, 5 weeks after their email stating that my order would ship within the additional 2-3 weeks, I emailed them again (the website stated that their warehouse was still up & running during the California Safer-at-Home orders due to COVID-19). Can you guess what the response was? Of course, it was the EXACT same runaround and they were STILL sending orders from October.

I eventually received part of my order on 6/2 (4 months later). Doubt the rest of it will ever turn up. The positive is that it seems they never charged me for these items at all (or PayPal simply canceled/rejected the never-ending pending charge, I'm not sure). Anyway, there are plenty of other online retailers that sell Sanrio items & they actually send them out in a respectable amount of time, so Sanrio.com is a big no for me.

Date of experience: June 18, 2020