Saunabox Reviews 380

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting its ease of setup and use, with many finding it quick to heat up and effective. People frequently praise the quality of the materials and the overall design, noting its reliability and durability over time. However, some people were dissatisfied with customer service, mentioning issues with unresponsiveness, difficulty reaching support, or receiving conflicting information. A few other people also felt that the product quality was not always consistent, citing problems with defective units or parts that stopped working prematurely.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the product's... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the high quality and durability of... See more

User experience

People report positive experiences with user experience, highlighting ease of use, quick setup, and overall... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise the quick and helpful responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more

Company replied

Rated 5 out of 5 stars

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more

Company replied

Rated 5 out of 5 stars

Bought a Sauna tent about a year ago. The heating unit stopped working. I immediately emailed the company with my original order confirmation email. They asked a few questions, asked for a few easy to... See more

Company replied

Rated 5 out of 5 stars

Their customer support team was unbelievably fast, thorough, and invaluable. They are a model for others to follow. I'm still kind of stunned by how responsive they were to all my questions. Nice sup... See more


Company details

  1. Sauna

Written by the company

We've created the world's most accessible at-home wellness experience.


Contact info

4.0

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product!

Easy set up and works better than I imagined. I've had it for over a year now and have had no issues. Bought a second one for my nephew, who loves it also.

May 16, 2025
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Rated 5 out of 5 stars

My Saunabox is the best investment I’ve…

My Saunabox is the best investment I’ve made in a long time. The easy setup makes it really convenient for our small home. I was also quite surprised by the level of heat it produced. I’m happy with my purchase and will be a Saunabox user for many years to come.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

It does its job!

I received a quality product that is easy to use and requires minimum maintenance. I have been using it for over a year now and it makes me sweat the same now as it did when I first received it.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sauna box is a great product

Sauna box is a great product! We use it several times a week and it was one of the best purchases we’ve made from the standpoint of value. Great health benefits… thank you SaunaBox

Mitch W

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Birthday present!

I decided to buy this as a birthday present to myself. Totally worth it, plus it is a wonderful way to relax after a day of taking care of my littles. It was super easy to set up. Heats up pretty quickly depending on how much water you add. I have no complaints regarding my saunabox.

June 29, 2024
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Rated 2 out of 5 stars

Don't buy 2 tools

Customer service is non existent. I bought 2 towels so my partner and I could enjoy the box and not only did they send one, they charged me for 3 and never got back about the second one. I emailed twice and never got a response or a refund for it. Its a little petty and slightly unorganized

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product!!

I purchased the Smartsteam Kit Pro at the beginning of this year to supplement my home gym setup. I am so impressed by the quality of this product. It kicks my butt (in the best way!) every time I use it. It has been part of my ritual for the past 4+ months. I have seen a noticeable improvement in my sleep quality, recovery from workouts, and all around wellness. I have recommended this product to all of my friends and family and will continue to do so!

When I contacted their customer service line recently to verify there are no microplastics or PFAs in their unit, I was very pleasantly surprised with how quickly they responded to my inquiry and how thoroughly tested the materials are. 3rd party tested and passes all Prop 65 requirements such as no heavy metals, PFAs, Phthalates, microplastics, etc. Just another reason to be impressed with this brand!

January 7, 2025
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Rated 5 out of 5 stars

So convenient!

Phenomenal! The ability to use a sauna without having to travel to my gym is game changing. Easy to use as well.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

This thing is an absolute game-changer

This thing is an absolute game-changer! I never had consistent access to a sauna before, and now it's part of my daily routine. Easy to set up, really well made, and gets super hot. Haven't had any issues, and their customer service was super helpful when I reach out with questions.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great after a year!

I usually hold off writing reviews until I’ve had a chance to use the product for a while. I’ve now owned the SaunaBox for a year now and it’s been great! Very little signs of wear and tear at this point. For me, it gets plenty hot and really gets my heart rate up. Would recommend!

May 5, 2025
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Rated 5 out of 5 stars

Great products all around

Love both my Saunabox portable steam room. Heats up quick, gets nice and hot and I feel amazing after. Easy setup, and a great product all around.

I also love my Saunabox Plungebox Pro. Stays cold, sturdy, and is the perfect size for me. Love these products.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Life-Changing Wellness Investment!

I don’t say this lightly, the SaunaBox SmartSteam Kit has completely changed my life. For years, I struggled with extremely high levels of internal systemic inflammation. It affected everything, my energy, recovery, sleep, and overall well-being. I had tried just about every supplement and treatment available, but nothing made a real impact, until this.

Having the ability to do deep, therapeutic steam sessions from the comfort and privacy of my own home has been a game-changer. I’ve been using the SaunaBox 2–3 times a week for the past 6 months, and the difference is profound. My inflammation markers are down, my body feels lighter and more mobile, and mentally, I feel sharper and more grounded.

Setup is simple, it heats up quickly, and the whole system feels premium and thoughtfully designed. No more driving to the spa, no more waiting rooms, just powerful, restorative heat when I need it.

If you’re dealing with inflammation, chronic stress, or just want a high-impact tool to level up your health, I can’t recommend the SaunaBox SmartSteam Kit enough. This isn’t just a product, it’s an investment in your long-term health.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great steam without a gym membership

There are no gyms in my county that have a steamroom or sauna and after running 5 miles i love meditating in the steam as I unwind. So I purchased a steambox and it has been great! I go in each night at 9:00 with a few drops of eucalyptus oil in the defuser and zone out. The construction is very durable as I leave outside all year (in the rain) and it still like new out of the box.

On cold nights the steam generator can handle the cold like a champ and I always feel great.

April 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Sauna Box is a great product!

Sauna Box is a great product! I am 6’5” 240 and is spacious enough yet compact enough not to take up a bunch or room. The steam the unit produces is phenomenal. The setting goes from 1-7 and I’ve worked my way up to a 3 so far. The seat is nice and the absorption mat works great!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Still Going Strong after 9 months of daily use

Have been using mine for about 9 months now... 5 to 6 times a week... still going strong.
My only concern was the light zipper but has held up with no issues yet. At 1st I was worried about letting a little steam out after my 10 minute pre heat and entered as Quickly as possible..... lol
That just dont matter as the
Steamer Still works great and it Always wins the battle after 20+ minutes of meltdown .... I try and fight it to make 30 minutes but end up hunting for the zipper like stevie wonder dropped his house key.
Thanks for a Great product gentleman 💪🏾

May 1, 2025
Unprompted review

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