Scotiabank Reviews 1,453

waited an hour and a half to speak to someone and when i finally got connected, i got hung up on because i couldn't understand their beyond broken english. switching banks ASAP.

I have an acocunt currently. I am trying to look elsewhere. I found service sometimes to be daunting, besides at times it takes forever.

worst bank on the planet , securitymeasures are out of this wrold , alsmost want a sperm sample before i can send a etransfer. THIS NOT A BANK for senoir citzens . so much gobbly gook. worried about bank fraud , go with these idiots

My experience using this bank has been horrible . The customer support is terrible and returns is not great.

Horrible customer service.
Rude people. They give you a visa, then write you a letter saying it was given by mistake and cancel your card.

It's been 7 years since I closed this dog shit account at this dog shit bank. Tred to deposit a paycheck and was told "We're not a bank." Despite the sign out front saying otherwise. Unbelievable. Don't waste your time here.

Vary bad service
They don’t answer the costumer service they don’t want to close the account they don’t let me do anything with my money in the bank they hold my money for two weeks I can’t use it don’t open there account

Open an account for the promotional rate of 4.65 for 90 days but turned out I needed to click on a button to activate this, in my bank, when they promote something it goes along automatically. Never give them my money again. Plus, useless customer service

I opened a chequing account with this bank maybe 5 months ago. Today I called to put a stop payment on an authorized payment that is supposed to be coming out bi-weekly and they told me they can't do it because the car loan is with them. I am taking my business to a credit union tomorrow.

I've had a Line of Credit account with Scotiabank since 2005. The interest is prime + .25 or something like that.

I've never had a problem with this Line of Credit when I've had a balance until 2025.

Twice this year, my monthly interest charge was doubled for no reason. The Branch Manager didn't know why, the call centre rep didn't know why and one nasty woman named Heather in the Complaints department didn't know why.

But she did say 'we review accounts from time to time and the interest rate can change due to things like credit reports and other factors.'

It is illegal for any bank or organization to do a credit check on you without permission from you. Therefore, Heather has admitted that Scotiabank engages in illegal practices if its true they randomly review accounts and pull credit reports without a customer authorizing for that to happen. Which it didn't get from me.

Stay away from this trailer park trash of a bank. You will be far more satisfied at the other big banks that do not engage in this kind of illegal activity.

Zero customer service. I have a credit score over 800 and can’t get a credit card or overdraft through them. I want to pay off my auto loan but they block the account number and refuse to give it to me so I can’t pay it off. No customer service available. I’m leaving this bank after 15 years.

Guys, if u have a loan at scotiobank , please be aware. Make sure u check ur account daily, as u may be charge three times a month or more than... so frustrating!!!!!!!pls share this mssg because what scotiobank is doing is not right.

All of my friends get their CPP and OAS on a Saturday morning when it is supposed to be given out on a Monday so that it's given out earlier on the weekend Scotiabank will not do this they will wait right till Monday to give you your CPP and OAS so while everybody else is enjoying their benefits because Scotiabank is being stingy they won't do it so therefore they get a one star and I'm planning on pulling my bank account and going somewhere else

Banking, Government, and AI Concerns
Bank Advertising vs. Service

Banks, like Scotiabank, spend roughly $62–72 million USD annually on digital advertising alone.

Much of this money goes to promoting how “good” their service is, but customer experience is often poor.
Investing these funds in improving actual services could increase revenue, customer satisfaction, and referrals.
Government & Corporate Policy
Government oversight should consider electronic fees for AI and offshore phone services:
$0.15 per AI call
$1.50 per outside/offshore call
These practices hurt local employment and the economy.
Bank Fees & Transparency
NSF fees should be capped at $7.50 (historically $5.00 from 1990–2006).
Automated systems and internal banking procedures (e.g., internal transfers taking 3–5 days) are increasing profits for banks while frustrating customers.
Wasted Resources
Paper flyers and printed promotions are wasting trees and mostly discarded.
AI and computer system crashes are increasing risks for businesses and society, potentially leading to larger-scale economic issues in the next 10 years.
Customer Service & Humanity
Good service that empowers people can create word-of-mouth growth.
Current delays in services (like internal transfers) reflect greed and inefficiency, undermining customer trust.
Banks should prioritize human-centered service, not just profit and bonuses.
Consumers & AI Reminder
Computers and AI are not consumers.
When people cannot make a living, they are not consumers either, which threatens the economy and business sustainability.
Urgency
The combination of poor internal processes, excessive advertising, and overreliance on AI can jeopardize economic stability.
It is time for diplomacy, ethical governance, and service-focused banking instead of greed-driven practices.

I have had the bank give my father personal information. I have had a representative email me saying how he didn't want to work with me but had to email to offer their services and now when I call customer service they hang up on me.. absolutely disgusting

My credit score is in TransUnion 700 and in Equifax 707.
I applied Bank credit card.
I wasn't approved some reason, but nobody tells me what's the reason is. I don't have car loan my house is paid. I'm still not good enough. Terrible customer service. This Bank do not deserve our business.

Bunch of theiving goofs run this bank. I ran into trouble with jobs for a bit and credit cards owning more then usual and was just starting to get it sorted out made a payment on my cards finally off last paycheque. These idiots decide now they can monitor my accounts and take more money out then just the payment I made. Leaving me short for fuel, food, cat food,cat litter, to get to work which hey dickheads kind of help pay your bill i owe you on. I now drive tow truck and during my day keep receiving harassing amounts of phone calls well driving and trying to get to my customers again to pay these dickheads off. I will be leaving this bank once my credit cards are finally paid off. They are a bunch of thieves, been a customer of theirs for over 20 years and i'm done their policies are disgusting. -5stars go duck yourselves Scotia.

I bought a new Samsung A56 phone. When I first tried to access Scotiabank with it, it wanted me to enter 2 step verification information. It never came through on the phone. I've tried a dozen times, and it still doesn't go through. I wen to Scotiabank, and the teller expressed no surprise at all that I was having that trouble. He said that it happens all the time when people get new phones. He said it wasn't a problem, and he could fix it. He couldn't. He finally gave up, and gave me a number to call, that gives you a bot that leads you in circles. Fortunately, I can still get into my account on PC. The phone account is stuck, and I can't use my mobile phone, until someone helps me with the 2 step verification problem. (When I check my account on the PC, I had multiple $2.00 debits, and credits from Google, showing the setup failures. My concern now, is that at some point, they will ask for 2step verification so that I can use my pc account,

Their employee at the Sheridan Branch Sara, seems to come up with fresh new roadblocks every time we sought to resolve our mortgage issue. Instead of helping us out she created new hurdles, every six months. A bad CSR.

Misleading instructions, wasted time, and rude management. I was told to visit by January but still got threatened with charges for not funding an account I couldn’t access yet. My government IDs weren’t accepted without warning, and the branch manager was extremely unhelpful and dismissive. Closed the account immediately. Avoid this branch.
Mountainash road