Everything so far seems to have run smoothly. One thing that I find very annoying is that you write to me saying 'Dear Anna Roberts'. Anna is my official first name, but I am not called Anna, or known... See more
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Review summary
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Reviews shaping this summary
i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
Always acknowledge funds going in/out with a e mail, can move money much the same day if before about 2pm the same day quote it may be different but I have 2pm on my mind !! they do tend to hold the... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
4K reviews
Asks customers to review
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I was logged out of my online account…
I was logged out of my online account twice, & waited for over a week for a security letter to be received. After telephoning, I was informed another letter had been triggered which would be sent the following week! What a shambles. Requested a telephone call from the Customer Relations Department, but nobody called or had the courtesy to reply to emails sent. Staff were unable to pass me to the correct department & were disinterested. After being unable to gain access to my money I will now be closing my account & transferring funds to a more professional bank. Avoid
February 21, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the difficulties you faced accessing your online account and the delays with the security letters. We understand how frustrating this must have been, especially when trying to access your funds.
Your comments about the lack of communication and the challenges reaching the correct department are concerning, and this is certainly not the level of service we aim to provide.
As we have been unable to locate your account from the details provided, we’d welcome the opportunity to investigate this further and put things right if you would be willing.
Please contact our Customer Service Team on 0345 111 7092 so we can review your account directly.
Kind regards,
Louise
Good service good rates
I've opened saving accounts and ISAs with Secure Trust Bank a few years ago. Their customer service is great with a helpful call centre and the rates they offer are good to very good when checked against other providers. I'm very pleased with my experience of them.
March 1, 2026
Reply from Secure Trust Bank PLC
Hello Georgina,
Thank you for your wonderful feedback. We’re delighted to hear you’ve continued to choose Secure Trust Bank for your savings and ISAs, and that our customer service and rates have consistently met your expectations. It’s great to know you’ve been pleased with your experience, and we truly appreciate your loyalty over the years. If there’s ever anything you need, we’re always here to help.
Kind regards,
Louise
Everything was fine at first but then a…
Everything was fine at first but then a couple of times I couldn’t sign into my mobile app using the code I am certain was correct. I changed to face recognition which seemed ok until last weekend when that didn’t work either, took me ages to actually get into the mobile app to see my balance.
February 27, 2026
Reply from Secure Trust Bank PLC
Hello Christine,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the trouble you’ve had signing into the mobile app. That’s certainly not the experience we want for you.
We completely understand how frustrating this must have been—especially when you felt you were entering the correct code. Accessing your balance should be quick and seamless every time, and we’re sorry this wasn’t your experience.
We’d really like to get this resolved for you. If you could get in touch with our support team, we can investigate what caused the login issues and help make sure it doesn’t happen again.
In the meantime, clearing the app cache or reinstalling the app often helps reset login features, but we’re happy to guide you through this if needed.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello John,
Thank you for your feedback! We’re glad to hear everything was straightforward and you had no problems. If you need any support going forward, please let us know.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello,
Thank you for your feedback! We're delighted to hear you found the online application easy to use and that our interest rate met your expectations. If you need any help in the future, we’re always here to support you.
Kind regards,
Louise
I had very limited dealings with the firm however when I closed my account it was very efficient and clear.
I had very limited deralings
February 23, 2026
Reply from Secure Trust Bank PLC
Hello Ian,
Thank you for your feedback! We’re pleased to hear that closing your account was handled efficiently and clearly. Although your dealings with us were limited, we’re glad the process was smooth for you. If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Louise
The account was operated via internet…
The account was operated via internet and we found it simple to use and well set up. Would use again
February 23, 2026
Reply from Secure Trust Bank PLC
Hello Andrew,
We're happy to hear that you found our online account easy to use and well-organized. Thank you for your positive feedback; we appreciate your willingness to use our services again.
Kind regards,
Louise
Always acknowledge funds going in/out…
Always acknowledge funds going in/out with a e mail, can move money much the same day if before about 2pm the same day quote it may be different but I have 2pm on my mind !! they do tend to hold the old rate for existing customers a touch longer before cutting the rate.!! whilst there are other accounts paying a touch more I like the ease of running my account
February 20, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Charlie,
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
We’re pleased to hear that you find the account easy to manage and that our payment notifications and same‑day transfers have worked well for you.
We also appreciate your comments about how we handle rates for existing customers. We aim to be fair and transparent, so it’s lovely to hear this has been a positive part of your experience.
Your feedback helps us understand what matters most to our customers, and we’re grateful for it.
Kind regards,
Louise
Great customer care
Great customer care, brilliant flexibility, communication and security on all accounts.
February 15, 2026
Reply from Secure Trust Bank PLC
Hello Rob,
We are delighted to hear that you had such a positive experience! We appreciate your highlighting our customer care, flexibility, communication, and security. Thank you for your feedback.
Kind regards,
Louise
Great communication and easy account to…
Great communication and easy account to set up and use. Just one comment - would be better if account was paper free.
February 18, 2026
Reply from Secure Trust Bank PLC
Hello Lesley,
Thank you so much for your great feedback — we’re really glad to hear you found the communication helpful and the account easy to set up and use.
We also appreciate your comment about going paper-free. This is something we know is important to many of our customers, and we’re actively exploring ways to reduce paper and make our processes more environmentally friendly. Feedback like yours really helps us prioritise these improvements.
Kind regards,
Louise
When my fixed rate bond matured the…
When my fixed rate bond matured the money reached my nominated bank promptly on the maturity date.
February 17, 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that the funds from your matured fixed-rate bond arrived promptly in your account on the maturity date. Thank you for your positive feedback!
Kind regards,
Louise
Good range of products, but the website usability needs review
Good range of products, let down by the clunky website. Ease of use would be a deciding factor for me when choosing an online account. Please consult a Service Designer!
February 15, 2026
Reply from Secure Trust Bank PLC
Hello,
Thank you for taking the time to share your feedback. We’re really pleased to hear you like our range of products, and we’re sorry to hear the website hasn’t met your expectations.
We know how important ease of use is when choosing an online account, and your comments are genuinely valuable to us. We’re continually working on improving our website experience, and I’ve passed your feedback on to our digital and design teams so it can help shape future updates.
Kind regards,
Louise
Bond maturity options much less straightforward
I have been with Secure Trust for years but their Bond maturity procedure now seems much more onerous (with a a specific code only emailed 2 weeks before maturity, allowing you to access a separate webpage for "existing customers" to give instructions). New Bond rates available were low (my instant access account with another company pays more!) so I decided to have maturity proceeds paid into my nominated account. I was surprised to find that there was no automatic option to do this and that I was required to send them a secure message. I subsequently received an automated email saying that they would respond (presumably simply to acknowledge my instruction) in 3 days. My other banking institutions are definitely more user-friendly.
February 15, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Annie,
Thank you for taking the time to share your feedback, and for being a loyal Secure Trust customer over the years. We’re sorry to hear that your recent experience with the Bond maturity process felt more complicated and less user friendly than expected. Your comments highlight areas where we can improve, and we appreciate you bringing them to our attention.
We continuously review our processes to make sure they’re secure as well as customer friendly, and feedback like yours helps us identify where things can be made simpler. We’ll ensure your experience is shared with the relevant teams.
Kind regards,
Louise
Security is top notch
Security is top notch and very competitive savings rates.
When I have had to speak with a representative it has been quick (no hanging on listening to we are very busy!)
February 13, 2026
Reply from Secure Trust Bank PLC
Hello David,
We're happy to hear that you are happy with our security and found our savings rates competitive. We're also glad you appreciate the quick response times when speaking with our representatives. Thank you for your positive feedback!
Kind regards,
Louise
maturity email not recieved
I did not recieve my email giving me my maturity code and could not reinvest at the special rate.
February 9, 2026
Reply from Secure Trust Bank PLC
Hello Gregory,
Thank you for getting in touch. I’m really sorry for any inconvenience this situation has caused. I’ve taken a thorough look at your account, and I can confirm that the maturity emails—including the reinvestment code - were sent to you on two separate occasions.
Unfortunately, the code has now expired, which means we’re no longer able to process a reinvestment at that rate. We understand this may be disappointing, and sorry for any frustration this has caused.
If you’d like to explore alternative options, all of our current products are available for reinvestment at today’s rates.
Please get in touch with us if there’s anything else we can do to support you or if you’d like some help choosing a new option.
Kind regards,
Louise
Your interest rate is very low at 3.45…
Your interest rate is very low at 3.45 so we have taken are money out we now get 4.22 percent
February 7, 2026
Reply from Secure Trust Bank PLC
Hello,
Thank you for sharing your feedback. We understand how important it is to get the best possible return on your savings, and we’re sorry to hear that our current rate didn’t meet your needs. Our interest rates are reviewed regularly, and we appreciate you taking the time to let us know what matters to you.
If your circumstances change in the future, we’d be more than happy to welcome you back.
Kind regards,
Louise
Swift and efficient
Secure Trust acted swiftly and efficiently to my request. Thank you!
February 6, 2026
Reply from Secure Trust Bank PLC
Hello Linda,
We're delighted to hear that our team was able to support your request swiftly and efficiently. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Tony,
This is great to hear! Thank you for your feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Roy,
Thank you for your feedback! We’re really pleased to hear that you received a quick online reply to your account query. If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Louise
Daisy is great !
Daisy was on the phone with me and we went step by step for 1 hour 40 minutes. I stumbling. She efficient and helpful and very patient. Lovely girl.
January 30, 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Mrs Lewin,
We are happy to hear that our team member was so helpful and patient during your call. We appreciate you taking the time to share your positive experience.
Kind regards,
Louise
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