We have used Shineforms for years, the software is intuitive and very easy to use. Above all else the service is brilliant, always willing to help sort any issues, and very quickly!! Highly highly r... See more
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Hi, after using the trial version for a month I purchasing the software. I had some technical problems downloading the software which someone helped me with to over come. Find the software quiet goo... See more
Company replied
My old computer caught on fire and proper back ups had not been done. I cannot praise Shine forms highly enough for the customer support, with the help of a computer specialist both Shine forms and t... See more
I have used Shine for a number of years and I can't imagine trying to produce my EICRs, EICs and other certificates without it. On the odd occasion that I have had technical questions, first-class... See more
Company details
Written by the company
We make intelligent electrical inspection and testing software that prints professional electrical certificates to BS 7671, BS 5839 and BS 5266 onto plain paper.
Contact info
United Kingdom
- support@shineforms.co.uk
- shineforms.co.uk
4.7
Excellent
121 reviews
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EusW
Hi, after using the trial version for a month I purchasing the software.
I had some technical problems downloading the software which someone helped me with to over come.
Find the software quiet good to use. How ever not all options are there from the prefixed drop down list that I would want to use. I work in a industrial/railway environment.
December 24, 2022
Reply from Shine Forms and Pirform
Hi James
Many thanks for your feedback, it's much appreciated. We are always looking for ways to improve the software and improve our customers' experiences. I will drop you an email from our Help Desk to continue this discussion to see if there are any improvements we can make.
All the best
Sean
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Had a small issue that was dealt with…
Had a small issue that was dealt with swiftly to get me back, up and running again.
November 4, 2022
Very slick interface for renewing and…
Very slick interface for renewing and validating the licence. This software is easy to drive and produces a quality certificate at the end of the process. Always impressed how quickly the product is upgraded when BS5751 changes,
October 27, 2022
Straight forward transaction.
October 7, 2022
I had a problem and Sean solved it…
I had a problem and Sean solved it straight away and gave me an extra 7 days to renew my package.
August 13, 2022
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Although no telephone helpline
Although no telephone helpline . They answered the email enquiry very quickly and went above and beyond
May 29, 2022
Excellent to deal with
May 2, 2022
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The licence code did not work for me
The licence code did not work for me. I tried to get support and there is no easy way to get synchronous support that I can see.
April 20, 2022
Reply from Shine Forms and Pirform
Hello Gurdip
I am sorry that you have not had a good experience with your licence or with our support. Our support service is indeed internet based and we do not provide direct telephone support. However, we do strive to provide high quality and speedy support service to our customers, albeit not of a synchronous nature.
I have reviewed our response times for your account and I hope you don't mind me noting the response times here to give some context for other readers as I believe that we have indeed provided a good level of responsiveness in the support that you received.
You recently had two sets of support questions, the first of which was resolved in the same afternoon that you made contact and which three emails you sent received responses within the following times: 1 hour and 35 minutes, 5 minutes, and 2 hours and 30 minutes.
For your second support question, both of your emails from you arrived during the evening at 8:30 pm and 11:30 pm and both received a reply from us promptly at 8:00 am the following mornings.
All the best
Sean
Excellent platform for doing electrical…
Excellent platform for doing electrical certificates. Easy to use, really happy thanks.
March 23, 2022
Consistently great service
Consistently great service. The software is very easy to use with some great features. Help us always at hand, Sean is brilliant.
March 21, 2022
I’ve used PIRForm for around 8 years…
I’ve used PIRForm for around 8 years now. Seamless and well designed software covering everything you need as an electrician. Topped off with fantastic support. Can’t rate nightly enough
March 13, 2022
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very good product very easy to use and…
very good product very easy to use and looks very professional
March 2, 2022
Great software ware easy to use
February 10, 2022
I have used Shine forms for 10 years
I have used Shine forms for 10 years, I am very happy with the software.
Very straightforward and simple to use.
I would happily recommend Shine Forms.
January 31, 2022
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Top draw 👌 I use this program all the…
Top draw 👌 I use this program all the time to carry out EICRs and EICs grate User experience just gets better every year I would recommend any electrician to give this a go
January 22, 2022
The ideal software for doing your…
The ideal software for doing your electrical certificates. Been using it for a good few years now and would definitely recommend it. Support, which is rarely needed is first class too.
November 4, 2021
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